Ombudsman Services: Energy
Ombudsman Services: Energy provides a crucial service for resolving disputes between energy consumers and suppliers in the UK. This service is available for unresolved complaints, offering independent investigations and binding decisions for suppliers. Common reasons for calling include seeking resolution for complaints that have not been addressed by energy suppliers after eight weeks or upon receiving a deadlock letter. The service operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Callers may experience long wait times during peak periods, such as energy crises. It is advisable to call during off-peak hours for a quicker response.
Erwartete Ergebnisse
- Resolve energy complaints
- Receive binding decisions
- Submit complaint evidence
- Get investigation updates
- Understand complaint process
Anrufvorbereitung
Stellen Sie alles zusammen, bevor Sie wählen. Diese Anforderungen werden von unseren Anrufanalysten überprüft und aktualisiert, wenn Organisationen ihre Skripte ändern.
- Account details
- Supplier name
- Complaint description
- Deadlock letter
- Proof of 8 weeks elapsed
- Correspondence evidence
Bekannte Probleme
Callers occasionally experience long wait times, especially during peak complaint periods or energy crises. To mitigate this, try calling during off-peak hours or utilize online forms for quicker service. Additionally, some users find the escalation process complex, particularly regarding evidence submission. It is recommended to follow the guidance provided on the Ombudsman Services website and ensure all required documents are prepared and submitted accurately. This preparation can help streamline the process and reduce potential frustrations.
Aktualisiert 5. Jan. 2026
