British Airways Plc
The British Airways Press Office is dedicated to handling media and journalist enquiries. This service is available Monday to Friday from 08:00 to 18:00 UK time. Journalists can request statements, interviews, and official comments. It is essential to have journalist credentials or press affiliation when calling. The Press Office is not for general customer queries, which are redirected to standard customer service. Wait times can vary, especially during major news events, so calling earlier in the day is recommended.
Updated 15 Dec 2025
Expected outcomes
- Request official statements
- Schedule interviews
- Obtain press releases
- Verify company information
- Submit media enquiries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journalist credentials
- Press affiliation
- Clear enquiry description
- Name
- Media outlet
- Contact details
Known issues
Journalists occasionally experience long wait times when contacting the British Airways Press Office, particularly during major news events or crises. To mitigate this, it is advisable to call earlier in the day or follow up via email if immediate assistance is not available. Ensuring all necessary credentials and a clear description of the enquiry are ready can help streamline the process and reduce wait times.
