United Kingdom Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
Education
170 guides available
University of Glasgow Film & Television Studies
Callers can inquire about undergraduate and postgraduate options, application procedures, and departmental contacts. Typically, calls are answered during operating hours, with peak times occurring during admissions periods. For specific programme questions, callers may be directed to academic staff or the programme convenor. Wait times can vary, but calling during non-peak hours may result in quicker responses.
University of Buckingham
The reception staff are equipped to handle a variety of questions and can redirect calls to the appropriate department for more detailed assistance. The service operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. While specific wait times are not provided, calling during early morning hours may reduce wait times. This number is ideal for prospective students, current students, and visitors seeking basic information about the university.
University of York
Callers can get directions, department contacts, and be connected to specific staff or services. The switchboard is available during published operating hours, and it is advisable to have the department or individual's name ready for faster service. Common reasons for calling include seeking information about university services or reaching specific departments. Wait times can be longer during peak periods, such as the start of academic terms, so calling outside these times may be beneficial.
York St John University
Callers can connect to academic schools for program-specific queries or receive assistance with administrative processes like registration and transcripts. The university's dedicated Student Hub is available for general inquiries. Typical wait times may vary, especially during peak periods, but calling outside these times can reduce delays. For complex issues, a visit or callback might be recommended.
University of Gloucestershire
The reception staff can assist with a variety of questions and redirect calls as needed. For specific queries related to admissions, accommodation, or international matters, it is recommended to use dedicated lines. The phone line is open Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. While wait times can vary, calling during mid-morning or early afternoon may result in shorter queues.
University of London Institute of Philosophy
Common reasons for calling include inquiries about the Institute's events, research activities, and administrative matters. Additionally, callers can contact the Director for academic or institutional concerns. Calls are generally routed through the main administrative office, and you may need to provide your name, affiliation, and purpose of enquiry. While specific wait times are not provided, it is advisable to call during operating hours for the best chance of reaching the appropriate department or individual.
University of Leeds
The switchboard operates from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. Callers often reach out for assistance with academic queries, admissions information, or to connect with specific university departments. The staff is known for being friendly and helpful, ensuring that callers are directed to the correct team for their needs. While specific wait times are not provided, calling during off-peak hours, such as early mornings or late afternoons, may result in shorter wait times.
University of Cambridge
You can also schedule appointments with the Vice Chancellor or senior staff and inquire about ceremonial events. Calls are typically managed during standard office hours from Monday to Friday. It is advisable to call during mid-morning or mid-afternoon to avoid peak times. Enquiries are usually triaged by administrative staff before being escalated. Written communication is often preferred for formal matters, but phone calls are a viable option for immediate concerns.
Teesside University Students' Union
Students can connect with elected officers for advocacy and representation, inquire about upcoming events, and book them. Additionally, the Union provides referrals to welfare, academic, and wellbeing support services. Calls are typically handled during operating hours, and wait times can vary. It is advisable to call during mid-morning or early afternoon for potentially shorter wait times. The Union is student-led and operates independently from the University, ensuring a focus on student needs.
University of Cumbria
You can call for details about course offerings, application processes, and entry requirements. During the UCAS Clearing period, the hotline provides extended support for applicants. Typical wait times may increase during peak periods like Clearing. The best times to call are usually mid-morning or early afternoon on weekdays. The Enquiry Centre operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00.
University of Salford Students' Union
Students can also engage in representation activities, raise complaints or feedback, and book spaces for events. Most queries are handled by elected officers or union staff, with complaints requiring internal processes before escalation. Typically, calls are answered during operating hours, and students may need to arrange appointments for certain services. While specific wait times are not provided, contacting the union during non-peak hours may reduce wait times.
York St John Students' Union
Students can call for assistance with these matters and receive guidance on accessing welfare and support services. The InfoPoint desk is the primary contact for in-person queries, while phone and email support are available during office hours. Appointments can be arranged for Wednesdays until 19:00. Typically, calling during mid-morning or early afternoon may result in shorter wait times. The Union is accessible, with wheelchair access and elevators to all floors.
University of London Institute of Education
Callers can inquire about courses, admissions, and student support services. Typical reasons for calling include checking application status, understanding admission requirements, and seeking academic support. While specific wait times are not provided, calls are best made during standard operating hours to ensure availability of staff. Callers may encounter updated branding or be redirected due to the integration with UCL.
University of London
Callers can also reach the Vice-Chancellor's Office for administrative support, including appointments and coordination. Additionally, the number provides information related to governance and strategic planning, such as the Board of Trustees and university policies. Typical wait times are not specified, but calling during standard operating hours is recommended for the best service. There are no specific peak times mentioned, so it is advisable to call earlier in the day to avoid potential delays.
University of Sunderland Students' Union
Students can inquire about student life, events, and support services. The Union provides advice on academic, welfare, and personal issues, and assists with representation and complaints. Event booking is also available. Calls are typically handled by staff or referred to relevant officers. Operating hours are Monday to Friday, 09:00-16:00. It's recommended to call earlier in the day to avoid long wait times, especially during peak periods like the start of the term. For detailed or non-urgent issues, emailing may be more efficient.
Goldsmiths, University of London
This service is ideal for general enquiries, such as checking application status, confirming course details, or understanding eligibility criteria. The switchboard operates during main office hours, and while specific wait times aren't provided, calling during mid-morning or mid-afternoon may reduce wait times. For detailed queries about fees, accommodation, or library services, direct lines or emails may offer quicker responses.
UWTSD Students' Union
You can call to get information about the Students' Union, its services, events, and general support. The Advice Service offers confidential help with academic appeals, extenuating circumstances, and more. Student Representation assists in raising concerns and engaging with student representatives. Additionally, you can inquire about joining or starting clubs and societies. The phone lines are open Monday to Friday, 09:00 - 17:00. During peak periods, such as the start of term or exam results, expect longer wait times. For faster service, consider using online forms or email.
Institute of Cancer Research, University of London
This service is available Monday to Friday during business hours. Callers can inquire about various topics, including research programs, faculty contacts, and visitor arrangements. The switchboard also assists in directing calls to the appropriate departments or staff members. While specific wait times are not provided, calling during early morning hours may reduce waiting periods. Visitors should note that there is no on-site parking, and public transport is recommended. For those with mobility needs, it is essential to call ahead to arrange for accessible entry.
UCL Queen Square Institute of Neurology
Callers can obtain information about various departments, research opportunities, admissions, and upcoming events. Additionally, the institute assists with scheduling appointments for consultations or meetings with staff and researchers. Student support is also available, offering guidance on programme structures, assessments, and key dates. Calls are typically answered during operating hours, but wait times can be longer during peak periods. For quicker service, consider calling in the early morning or outside peak hours.
University of the Highlands and Islands Executive Office
This service requires a written request on official headed paper, along with the candidate's signed consent. Requests must be sent directly to the university via post or fax, as third-party platforms are not accepted. The office is available Monday to Friday during standard office hours. Common reasons for calling include checking the status of a verification request or clarifying submission requirements. Wait times can vary, but contacting during mid-morning or early afternoon typically results in shorter waits.
University of Glasgow Accounting & Finance
They also provide guidance on the application process, including required documents and deadlines, as well as academic advising for course selection and degree requirements. Phone support is recommended for urgent or complex queries, while email is suggested for detailed responses. Typical wait times can be longer during peak periods, such as near application deadlines. Calling during non-peak hours may reduce wait times.
Bath Spa University
This service handles a variety of questions related to the university, such as course information, directions, and connecting to specific departments. The line operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. It is common to encounter an automated menu or a receptionist who will direct your call appropriately. Wait times can vary, especially during peak periods like the start of academic terms. For quicker service, consider calling during off-peak hours or using email for less urgent queries.
University of the West of England, Frenchay Campus
Callers can ask about campus information, get directed to relevant departments, or have basic questions answered. The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Typically, calls are answered by a switchboard operator who can transfer you to the appropriate department. For urgent matters, you may be redirected to campus security or other relevant services. While wait times are not specified, calling during early morning hours might reduce wait times.
St Mary's University, Twickenham
This service is ideal for obtaining directions, gathering information about university programs, or getting in touch with specific departments. The reception can also transfer calls to the appropriate staff or department, making it easier to resolve specific queries. While typical wait times are not specified, calling during standard operating hours is recommended for the best service. For specialized queries, such as those related to research or visas, direct contact with the relevant department may be more efficient.
City University London
Students can receive support with registration, records, and academic queries. Callers can also connect to specific academic departments or administrative offices. It's advisable to call during off-peak hours to avoid long wait times, especially at the start of the semester. Online forms or emails may offer quicker responses during busy periods. Be prepared with relevant details like student ID or department name to expedite service.
London Metropolitan University
Callers can ask questions about university-wide information or request to be transferred to specific departments such as Admissions, Finance, or the Student Union. The service operates Monday to Friday from 09:00 to 17:00. During peak times, especially at the start of the term, wait times may be longer. For convenience, a call back request can be submitted through their online form, with responses provided during business hours. It's advisable to call outside peak hours for quicker service.
Writtle University College
Callers can also receive admissions support, providing assistance with application procedures and requirements. Additionally, the line assists with booking and information for university open days and campus tours. Typically, the reception staff are helpful and can direct calls to the relevant departments. During peak periods, such as admissions deadlines and open day events, wait times may be longer. For non-urgent queries, email responses might be faster.
Wrexham Glyndwr University
You can inquire about admissions, campus facilities, events, and student support. The university also provides student advice on academic procedures, enrolment, accommodation, healthcare, ID card replacement, timetables, and graduation. Calls are accepted in both Welsh and English. While specific course inquiries require a different number, general questions are handled efficiently. The best times to call are weekdays from 08:30 to 17:00. Online chat is also available on the university's website during office hours for additional support.
University of West London Students' Union
Students can receive free, confidential academic advice on submissions, appeals, and university processes. General student support covers welfare, societies, sports, and student media. Drop-in services are available during specified hours, with late-night advice on Wednesdays from 5pm to 6pm. Phone appointments can be arranged during drop-in times, and accessible appointments require 48 hours' notice. Wait times to speak with an advisor are typically 2-3 working days, but may be longer during busy periods.
University of Wolverhampton Students' Union
The Advice and Representation Centre (ARC) operates independently of the university, ensuring confidentiality and impartiality. Common reasons for calling include seeking advice on academic appeals, housing issues, or financial guidance. The service is available Monday to Friday, from 09:00 to 16:30. While typical wait times are not specified, responses to enquiries are usually provided within five working days. For quicker assistance, students are encouraged to use the online enquiry form.
University of Surrey
It connects callers to the appropriate departments or staff members. Common reasons for calling include seeking information about university services, contacting specific departments, or reaching staff members. While exact wait times are not specified, calling during standard business hours typically ensures prompt assistance. For urgent matters, such as admissions or emergencies, direct numbers are available for those specific departments. The switchboard is designed to handle a wide range of inquiries efficiently.
University of Winchester
The reception operates during standard business hours and can redirect calls to specific departments such as admissions, alumni, or IT if necessary. For urgent course-related enquiries, a dedicated admissions line is available. While typical wait times are not specified, calling during early morning or late afternoon may reduce waiting periods. The reception staff is trained to assist with a wide range of questions, ensuring that callers receive the information they need efficiently.
University of Leicester
Common reasons for calling include checking application statuses, confirming course details, and obtaining contact information for specific departments. While typical wait times are not specified, calling during off-peak hours, such as mid-morning or mid-afternoon, may reduce waiting periods. For urgent or specialized queries, direct lines or emails to specific departments might be more effective. The switchboard operates during the university's main hours, ensuring you can reach the right department for your needs.
University of Glasgow
This service connects callers to various university departments, such as admissions, accommodation, and disability services. The switchboard operates during standard university hours, and while specific wait times aren't provided, calling earlier in the day may reduce delays. For direct queries, specific department lines and emails are available. The switchboard staff will assist in directing your call to the appropriate department or provide necessary contact details.
University of Exeter
You can call to check application statuses, confirm eligibility criteria, or get directed to specific departments. The switchboard operates during regular business hours, and wait times may increase during peak periods such as admissions season. For specific academic or administrative queries, you might be redirected or advised to use email contact forms. The reception also assists visitors with information and guidance during their visit.
University of Chichester
Common reasons for calling include obtaining general information about the university and making inquiries about the admissions process. The phone line is available Monday to Friday, and callers typically inquire about application procedures, course details, and campus facilities. While specific wait times are not provided, it is advisable to call during mid-morning or early afternoon to avoid peak times. The university staff is equipped to handle a range of inquiries, ensuring that prospective and current students receive the necessary support and information.
Royal Holloway, University of London
This service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include reaching specific departments, obtaining contact details, or addressing general enquiries. While typical wait times are not specified, callers may experience delays during peak periods, such as the start of the academic term. For quicker service, consider calling during off-peak hours or using email for non-urgent matters.
Online Library, University of London
You can call them for help with finding readings, accessing resources, and other library-related questions. The service is available Monday to Friday from 09:00 to 17:00 UK time. For immediate assistance, live chat is available from 09:30 to 16:30. Typical wait times are short, but including your student number and module details can expedite the process. Outside these hours, you can leave a message via chatbot or email for follow-up.
London School of Economics and Political Science
This service is available Monday to Friday from 08:30 to 17:30. Common reasons for calling include checking application status, confirming course details, and obtaining departmental contact information. While typical wait times are not specified, calling during mid-morning or mid-afternoon may reduce wait times. For urgent issues outside these hours, alternative contact methods are recommended, such as using campus security numbers for emergencies.
London South Bank University
You can also obtain detailed information about undergraduate and postgraduate courses, entry requirements, and application procedures. Additionally, the university offers student support services, including guidance on welfare, counseling, IT support, and library services. The phone lines are open Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, with student support available until 17:00 on weekdays. While wait times can vary, calling during mid-morning or early afternoon may reduce hold times.
Leeds Beckett University
This service is available during the main campus operating hours. Callers often use this line to inquire about admissions, course details, and student services. The switchboard is known for being friendly and helpful, ensuring that callers are directed to the right place. While specific wait times aren't provided, calling during non-peak hours, such as early mornings or late afternoons, may result in quicker service.
King's College London
This service is available during operating hours and is designed to direct you to the appropriate department or staff member. Common reasons for calling include checking application statuses, confirming course details, or finding contact information for specific departments. Wait times can be longer during peak periods, such as the start of academic terms, so it's advisable to call during off-peak hours for quicker service.
Crafts Study Centre, University for the Creative Arts
You can inquire about current exhibitions, collections, and research access. Additionally, you can book appointments for the Research Room and library, or reserve spots for lectures, symposiums, and workshops. The Centre also provides information on publications and crafts available for purchase. Typically, calls are answered during operating hours, and it is advisable to call ahead for appointments or bookings as these may require advance arrangements. While specific wait times are not provided, calling during non-peak hours may result in quicker service.
Edge Hill University
Callers can connect to relevant departments, receive general information about the university, and get help with campus navigation. The switchboard operates Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. While specific departments like admissions or the international office may require a transfer, the switchboard staff are well-equipped to guide callers to the appropriate contacts. Wait times can vary, but calling during off-peak hours, such as mid-morning or early afternoon, may reduce delays.
Cardiff University
Students and applicants can inquire about university-owned and private accommodation options, including availability and application processes. The department also assists with room transfer requests and provides support for accessible accommodation needs. In cases of emergency housing issues, urgent advice is available, with referrals to external helplines outside of business hours. Common reasons for calling include checking accommodation availability, requesting room transfers, and seeking emergency housing advice. Wait times can vary, especially during peak periods like the start of the academic year, so calling during non-peak hours is recommended.
Bishop Grosseteste University
The switchboard service is available during operating hours to transfer calls to the appropriate university departments, staff, or services. Reception staff are generally helpful and can redirect calls efficiently. For specific services like accommodation or library, direct lines may be more efficient. Typical wait times are not specified, but calling during standard business hours is recommended for prompt assistance.
Birmingham City University
Common reasons for calling include inquiries about admissions, accommodation, and university services. The switchboard operates during main business hours, and while specific wait times aren't provided, calling earlier in the day may reduce wait times. For detailed queries, direct numbers for specific departments like admissions or security may offer quicker service. The switchboard is an essential resource for navigating the university's offerings and ensuring callers reach the right department efficiently.
Worcester Students' Union
Students can book appointments online, by phone, email, or in person, with drop-in sessions available on Fridays. Appointments are typically available Monday to Friday from 09:00 to 16:30, with some extended hours by arrangement. Common reasons for calling include booking appointments, accessing drop-in support, and seeking advice on academic or personal issues. Wait times can increase during peak periods such as the start of term or exam season. It's advisable to call early in the day to avoid delays.
University of Warwick Library
Common reasons for calling include inquiries about library services, borrowing and returning books, and accessing digital resources. Research support is available for literature searching and reference management. Subject specialists can assist with specific academic queries. Membership inquiries for external users and feedback or complaints about library services are also handled. The best times to call are during off-peak hours to avoid long wait times, typically early morning or late afternoon. Weekend support is limited to Saturday mornings, so plan accordingly.
University of West London
You can inquire about undergraduate and postgraduate courses in social and human sciences, including entry requirements and application procedures. Admissions support is available to assist with queries about application status, deadlines, and required documentation. Additionally, you can get information on university facilities such as labs and research equipment. Careers advice tailored for students in social and human sciences is also provided. Calls are typically handled by experienced lecturers and researchers, and may be redirected to specific course leaders or administrative staff. It's best to call during operating hours for prompt assistance.
University of the Arts London
Callers can inquire about courses, admissions, and general university services. The university comprises six arts colleges, so specifying the college or department can help in routing the call efficiently. Typical reasons for calling include checking application status, obtaining course information, and receiving admissions support. While specific wait times are not provided, calling during operating hours is recommended for prompt assistance. The automated menu will guide callers to the appropriate department, ensuring a streamlined experience.
University of Sunderland
This service is available during the university's main operating hours. Common reasons for calling include reaching specific departments like admissions, student support, or IT services. While specific wait times are not provided, calling during early morning hours might reduce wait times. For detailed inquiries, direct lines or emails to specific departments may be more efficient.
University of Salford
Available both virtually and face-to-face, the service operates Monday to Thursday from 08:00 to 18:00, Friday from 08:00 to 17:00, and Saturday virtually from 12:00 to 18:00. Common reasons for calling include seeking advice on financial aid, visa queries, and academic support. While typical wait times aren't specified, calling during mid-morning or early afternoon may help avoid peak periods. The service is accessible via phone, email, and live chat, ensuring students can receive assistance in the most convenient manner.
University of Roehampton - Southlands College
Callers can handle general enquiries, receive student support, and access wellbeing services. General enquiries include directions and information about college facilities. Student support covers academic queries, ID cards, and wellbeing assistance. Wellbeing support connects students with officers for advice and referrals. Reception staff are the first point of contact and can direct calls to relevant departments. Typical wait times are not specified, but calling during reception hours is recommended. For wellbeing support, booking an appointment is advised to ensure availability.
University of Glasgow Accommodation Services
Common reasons for calling include checking the status of accommodation applications, room allocations, and addressing complaints about residence issues. They also provide support for temporary or emergency accommodation needs. The phone lines are open Monday to Friday from 09:00 to 17:00. However, callers may experience long wait times during peak hours, so it's advisable to call early in the day or use email for non-urgent queries. The Student Services Enquiry Desk is also available for in-person assistance.
University of Hertfordshire
This includes support for admissions, registration, ID services, programme and module queries, transcripts, financial information, accommodation, international student support, parking permits, council tax, and travel card applications. Most queries can be resolved through the Ask Herts Hubs, either by phone or in person. The online knowledge base is available 24/7 for additional support. Typical wait times are longer during peak hours, specifically between 12pm and 2pm. It is advisable to call outside these times for quicker assistance.
University for the Creative Arts Students' Union
Students can also get help with joining, creating, or managing clubs and societies, along with organizing events and securing funding. Information about upcoming events, such as the Freshers’ Fair and society taster sessions, is readily available. Most queries can be addressed during standard office hours, and many services are accessible online. For those interested in clubs or societies, attending the Freshers’ Fair is highly recommended.
UCL Institute of Neurology
Callers can inquire about various departments, research opportunities, and academic programs. The institute also offers student support for admissions and course details, as well as facilitating research collaborations and clinical referrals. Typical wait times can be longer during peak academic periods, such as the start or end of terms. It's advisable to call during early morning hours for quicker service. Receptionists can redirect calls to specific departments, so having the department name or staff member's name ready can expedite the process.
SOAS University of London
This includes obtaining directions to the campus, transferring to specific departments, and acquiring basic information about the university. The reception operates during main hours, and callers can expect to be redirected to departments like admissions or student information if necessary. While wait times are not specified, calling during non-peak hours may reduce waiting. It's advisable to have the nature of your enquiry ready to ensure a smooth process.
University of Nottingham
This service is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. The switchboard is closed on Sundays. Callers are typically greeted by an automated menu or a live operator who will assist in routing the call. For specific queries, such as admissions or accommodation, having relevant details like student ID or course information ready is recommended. Wait times can vary, but calling during mid-morning or early afternoon on weekdays may result in shorter queues.
University of Westminster
You can call from Monday to Friday between 08:00 and 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include asking about courses, admissions, and getting redirected to specific support departments. During peak times, such as the start and end of terms, wait times may be longer. It is recommended to call during mid-morning or mid-afternoon for potentially shorter wait times.
University of Derby
This service is available during the university's main operating hours. Common reasons for calling include seeking information about admissions, course details, or connecting with specific departments like the library or international office. While specific wait times are not provided, calling during off-peak hours, such as mid-morning or early afternoon, may result in shorter wait times. For detailed queries, using direct lines to specific departments might be more efficient.
School of Advanced Study, University of London
This service is available Monday to Friday during office hours. Common reasons for using this service include submitting application documents, sending official correspondence, and receiving confirmations. It is important to include the recipient's name, department, and a cover sheet to ensure proper routing. While typical wait times are not specified, sending faxes during office hours increases the likelihood of successful delivery. If urgent, confirm receipt by phone or email.
University of Central Lancashire UNISON
Common reasons for calling include joining UNISON, updating membership details, and seeking assistance with workplace disputes. While specific wait times are not provided, it is advisable to call during off-peak hours to avoid potential connection issues. For urgent matters, members are encouraged to contact the national UNISON helpline. Branch officers are available during operating hours to assist with queries and provide necessary support.
Teesside University
Callers are typically greeted by a central switchboard that directs queries to the appropriate department. Common reasons for calling include checking application statuses, confirming eligibility requirements, and requesting service updates. While specific wait times are not provided, calling during standard operating hours is recommended. Having relevant details, such as a student ID or the name of the department you wish to contact, can facilitate a smoother experience.
Birmingham Newman University
Common reasons for calling include obtaining information about university departments, student support services, and academic programs. The switchboard operates during standard university hours, and callers may be redirected to specific departments based on their needs. While wait times can vary, calling earlier in the day may reduce delays. The university updated its academic and administrative structures in September 2025, so ensure you have the latest information when calling.
The Students' Union at UWE
Common reasons for calling include inquiries about student union services, events, and facilities. The Advice Service offers confidential support for academic, welfare, and personal issues, available Monday to Friday from 10:00 to 16:00. Venue hire assistance is also available for booking event spaces. Typical wait times can vary, with longer waits during peak periods such as the start of the term. It's advisable to call outside lunch hours (12:30-13:00) for a quicker response.
University of Strathclyde
Common reasons for calling include obtaining general university information, directions, and connecting to specific faculties such as Engineering, Science, Business School, and Humanities & Social Sciences. The line also assists with student services, accommodation, and support queries. Typically, callers are greeted by a central switchboard or automated menu. During peak times, such as the start of term or results days, wait times may increase. It is advisable to call during non-peak hours for quicker service.
The Exeter University Foundation
Common reasons for calling include handling general enquiries about support for research, teaching, and museum initiatives at the University of Exeter. Additionally, callers can inquire about making donations or gifts to the foundation. Typically, calls are answered by a representative during business hours, with the option to leave a voicemail if necessary. Email is also available for non-urgent matters. While specific wait times are not provided, calling during standard business hours is recommended for the quickest response.
University of Manchester
The service operates Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Callers can expect to be assisted by a receptionist who can transfer them to the appropriate department if needed. While specific wait times are not provided, callers may experience delays during peak hours, especially at the start of the term. For quicker service, consider calling during off-peak times or using online resources for certain queries.
St George's, University of London
Callers can make general enquiries, which include checking application statuses, confirming eligibility criteria, and obtaining contact information for specific departments. The switchboard also handles degree data verification requests, which require candidate consent. Typical wait times are not specified, but calls are managed during main operating hours. Due to a recent merger with City, University of London, some callers may experience confusion regarding the correct institution. Staff are trained to assist and redirect as necessary.
Institute of Modern Languages Research
Callers can obtain information about research activities, events, academic programs, and institutional resources related to modern languages, cultures, and societies. General enquiries are typically handled by knowledgeable administrative staff. The best times to call are during standard operating hours, Monday to Friday, with limited availability on Saturdays. Wait times can vary, but providing a clear description of your enquiry can expedite the process. It is advisable to have your contact details ready for any necessary follow-up.
Solent University
This includes obtaining directions to the campus, contacting specific departments, and accessing basic university information. The line is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. While specific wait times are not provided, calling during off-peak hours, such as early morning or late afternoon, may reduce waiting. If your enquiry is specific to departments like admissions or accommodation, you may be redirected to the appropriate contact.
UNISON University of Hull Branch
Members typically call for guidance on these matters. The branch can be contacted during its operating hours, though specific hours are not provided. It is advisable to call during typical office hours to ensure availability. The service is designed to assist members in resolving workplace challenges and to provide necessary support. Calls are handled by branch staff who can offer immediate advice or arrange further meetings if required.
Institute of Latin American Studies, University of London
Callers can also inquire about volunteering opportunities, particularly for translators and country specialists. The phone line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It's advisable to call during mid-morning or early afternoon to avoid peak times. For in-person visits, an advance email appointment is required, as walk-ins are generally not accommodated.
Liverpool Hope Students' Union
This service is available Monday to Friday from 09:30 to 16:00 during university term time. The service is free, confidential, and impartial, staffed by permanent staff and sabbatical officers. Accessibility features include full wheelchair access and accessible toilets. Common reasons for calling include seeking academic advice, mental health support, and housing guidance. Wait times can vary, especially during peak periods like the start of term. It's advisable to call early in the day for quicker assistance.
Birkbeck, University of London
This number is primarily used for handling general enquiries and directing callers to the appropriate departments or services within the university. Common reasons for calling include checking application statuses, confirming course details, or inquiring about campus facilities. While specific wait times are not provided, calls are typically handled during main switchboard operating hours. It is advisable to call during mid-morning or early afternoon to potentially avoid peak times.
University of Leeds Ltd
Callers can inquire about general campus information, directions, and services available at the university. Student support is also available, providing assistance with course-related queries and access to student services. Additionally, information about events, exhibitions, and conferences held in the Parkinson Building can be obtained. The reception staff are well-versed in campus navigation and student support, and they can redirect calls to specific departments if needed. Typical wait times are not specified, but calling during building opening hours is recommended for prompt assistance.
University of Hull
Common reasons for calling include asking about university services, campus facilities, and getting directed to specific departments. Students can receive assistance with records, registration, and support services. Prospective students can inquire about application procedures and deadlines. Wait times can vary, especially during peak academic periods, but calling during off-peak hours may reduce delays. Reception staff are generally helpful and can efficiently direct calls to the appropriate department.
University of St Andrews
Callers can seek information on application processes, course offerings, and campus facilities. The line operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. During peak times, such as the start of academic terms, wait times may be longer. For quicker service, consider calling during off-peak hours or using email for non-urgent questions. The staff can redirect calls to specific departments as needed, ensuring that your enquiry reaches the right place.
University of Wales Trinity Saint David
Callers can also receive support for undergraduate and postgraduate admissions, check application status, and get assistance with student registration and timetables. The phone line typically operates during standard hours, and wait times may increase during peak periods such as the start of the academic year or results days. It is recommended to have relevant details like student ID or application numbers ready to expedite service.
University of Greenwich
Operating hours are Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. The switchboard is closed on Sundays. This service is ideal for those needing assistance with university-related queries. For student-specific issues, the Digital Student Centre and AskUoG offer faster, self-service options. Wait times can vary, but calling during mid-morning or mid-afternoon may reduce hold times. Out-of-hours calls are not managed by the switchboard.
University of Chester
This line is accessible Monday to Friday during standard business hours, with limited availability on Saturdays. Callers may be redirected to specific departments such as Finance or Admissions based on their needs. Typical wait times are not specified, but calling during early morning hours may reduce wait times. The service is designed to assist potential and current students, as well as professionals and the public, with their queries.
Writtle University College (via Anglia Ruskin University)
Typically, calls are routed through an automated menu, so having your enquiry ready can save time. While specific wait times are not provided, calling during off-peak hours, such as mid-morning or early afternoon, may reduce wait times. The service is available during the published operating hours of Anglia Ruskin University, and having your contact details ready can facilitate follow-up if needed.
University College London
Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, it assists with a variety of queries. Callers often reach out to check application statuses, confirm course details, or inquire about campus facilities. Although specific wait times are not provided, calling during early morning hours may reduce wait times. Having the name or department of the person you wish to contact can expedite the process.
University of Sussex
Callers can inquire about directions, contact information, and basic services. For prospective students, the line provides assistance with pre-application questions and prospectus requests. Applicants can check their application status and receive additional information. Calls are managed by the main switchboard, and specific queries may be redirected to specialized teams. While exact wait times are not specified, calling during off-peak hours may reduce wait times. The best time to call is typically during standard business hours.
University of the West of Scotland
This service is crucial for those looking to apply for undergraduate courses, check course vacancies, and confirm eligibility. The line is particularly busy on key results days, so extended hours are often available. Common reasons for calling include seeking guidance on the application process and obtaining information on course availability. To avoid long wait times, it is advisable to call outside peak hours or use alternative contact methods such as WhatsApp or the online Clearing form.
University of South Wales
Callers can inquire about admissions, courses, campus facilities, and student support. The admissions support team offers guidance on both undergraduate and postgraduate admissions. Student records assistance is available for queries related to registration, transcripts, and certificates. Additionally, callers can be connected to specific faculties or departments for subject-specific questions. Typically, calls are routed to the appropriate office based on the query. While specific wait times are not provided, calling during standard business hours is recommended for the quickest response.
University of London Institute of Commonwealth Studies
Callers can inquire about MA programs, human rights initiatives, and access to the Institute's extensive library collections. Typical reasons for calling include academic support and library access. While specific wait times are not provided, it is advisable to call during operating hours for prompt assistance. The Institute is currently undergoing a review, which may affect some services, but operations continue as usual.
Senate House Library, University of London
Callers can also arrange access to special collections and receive research support. The library operates during standard hours, with extended hours on Wednesdays for special collections. Common reasons for calling include membership registration, book returns, and accessing rare collections. Wait times may vary, especially during peak periods, but contacting during off-peak hours or using live chat can provide quicker responses. Saturdays have limited hours, so planning ahead is advisable.
South Bank Colleges
Callers often seek information about courses, application procedures, admissions, and student support services. The reception staff are known for being helpful and can direct calls to the appropriate departments. While specific wait times are not provided, calling during office hours from Monday to Friday is recommended for prompt assistance. For non-urgent queries, email communication is also an option. Dedicated lines exist for emergency situations and absence reporting, ensuring that specific needs are addressed efficiently.
University of Wolverhampton Library
Common reasons for calling include arranging visitor access, obtaining accessibility support, and utilizing the Click & Collect service. General enquiries about library services, borrowing, and facilities are also addressed. While phone support is available during library hours, the Library Chat provides 24/7 assistance. Arranging visitor access requires prior arrangement, and accessibility support is available for registered users. Typical wait times for phone queries can be up to 2 working days for a response, especially if specialist teams are involved. The best times to call are during library operating hours.
University of Liverpool
Common reasons for calling include checking application statuses, confirming course details, and understanding eligibility criteria. The switchboard operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. While specific wait times aren't provided, calling during early morning hours may reduce wait times. The switchboard serves as the primary contact point, ensuring callers are connected to the right department or service for their needs.
University of Cumbria Students' Union
You can call this number to book phone consultations and appointments regarding academic issues such as appeals, extenuating circumstances, disciplinary matters, and complaints. Additionally, support is available for housing, health, and well-being concerns. The service is free and confidential, accessible to all University of Cumbria students. Typically, calls are handled during office hours from Monday to Friday, 09:00-16:00. While specific wait times are not provided, booking appointments online may expedite the process.
Liverpool Hope University
Common reasons for calling include inquiries about course offerings and general university information. The phone lines are open Monday to Friday, making it convenient for prospective and current students to get the information they need. While specific wait times aren't provided, calling earlier in the day may help avoid peak times. The university's Student Recruitment Team is available to assist with course-related questions, ensuring that callers receive detailed and relevant information.
University of Warwick
Callers can inquire about directions, department contacts, and administrative details. The line also facilitates departmental transfers, connecting callers to specific departments or services. Additionally, it provides admissions information for undergraduate, postgraduate, and international students. Typically, calls are routed through an automated menu or a central switchboard operator. While specific wait times are not provided, calling during standard business hours is recommended for the best service.
King's College London Students' Union (KCLSU)
You can call to get information about KCLSU services, events, societies, and facilities. They also offer academic advice and representation for students facing academic issues or misconduct. Additionally, the union assists students with joining, creating, or managing societies and clubs. Most services are available during standard operating hours. It is advisable to call during mid-morning or early afternoon to avoid peak times. Be prepared to provide your student ID for certain services.
Institute of Psychiatry, Psychology & Neuroscience (IoPPN), King's College London
Callers can inquire about various departments, research opportunities, educational programs, and admissions processes. The phone line is available during operating hours, and callers should be prepared to specify their query and relevant department. Common reasons for calling include admissions support, departmental contacts, and research collaboration inquiries. Typical wait times can vary, with longer waits reported during peak periods such as the start of the academic term. For quicker responses, it is advisable to call mid-morning or mid-afternoon.
University of Edinburgh
Callers can inquire about application statuses, course details, and departmental contacts. The switchboard operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be longer during peak periods, such as the start of academic terms. For non-urgent matters, it's advisable to use online forms or email. The BSL video relay service is available depending on Contact Scotland BSL hours, ensuring accessibility for British Sign Language users.
Harper Adams University
Callers can inquire about university services, admissions, and campus information. The reception team efficiently routes calls to the appropriate academic or professional service departments. Student support services are also accessible through this line. While specific wait times are not provided, occasional delays may occur during peak periods or university events. It is advisable to call during standard operating hours for the best service experience. The shared inbox system helps ensure timely responses to inquiries.
The Open University
Callers can inquire about courses, registration, and receive support for ongoing studies. The service operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. It is closed on Sundays and bank holidays. During peak times, such as course registration deadlines, wait times may be longer. For quicker service, calling outside peak hours is recommended. The best times to call are typically mid-morning or early afternoon on weekdays.
Leeds Beckett Students' Union
Students can call to ask about events, services, and facilities, or seek advice on academic, housing, and financial issues. The phone line is available Monday to Friday from 09:00 to 16:00. It is common for calls to go to voicemail, so leaving a detailed message is recommended. For urgent matters, emailing might be faster. The best times to call are typically early in the morning or late afternoon to avoid peak times.
University of Kent
This number primarily connects you with the Registry office, which handles admissions queries, student records, and academic appeals. Common reasons for calling include checking application statuses, obtaining transcripts or enrollment verifications, and discussing academic complaints or appeals. Typically, calls are answered during standard university hours. While wait times can vary, calling earlier in the day often reduces hold times. Be prepared to verify your identity for student-specific queries.
University of Bolton
Callers can ask about university directions, connect to specific departments, or get details about visiting the campus. The service operates Monday to Friday, from 08:45 to 17:00. Typical reasons for calling include checking application statuses, understanding admissions processes, and planning campus visits. While specific wait times aren't provided, peak periods such as the start of academic terms may lead to longer waits. For quicker service, calling outside these peak times is recommended.
University of Central Lancashire
This includes handling questions related to directions, switchboard transfers, and basic information requests. The service operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Callers can be transferred to specific departments such as admissions, accommodation, or student support if needed. Wait times can vary, with longer durations reported during peak periods, especially at the start of academic terms. For non-urgent queries, email communication is recommended during these times.
University of Bristol Students' Union
You can inquire about the Students' Union's events, facilities, and services from Monday to Friday between 08:00 and 18:00, and on Saturday from 09:00 to 13:00. Advice and support are available for University of Bristol students on academic matters from Monday to Friday, 10:00 to 16:00. You can also get information about joining or managing student societies and clubs, as well as support with student housing. Wait times may vary, but calling during mid-morning or early afternoon might help avoid peak times.
University of Bristol
Common reasons for calling include seeking directions, understanding opening hours, and obtaining basic university information. The line also assists with locating staff members and academic contacts. Typically, calls are handled during regular operating hours, and it is advisable to call during mid-morning or mid-afternoon to avoid peak times. Callers should be prepared to specify the department or service they wish to reach for faster assistance.
University of Bath
Common reasons for calling include inquiries about admissions, accommodation, and course details. The switchboard operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. It is advisable to call during these hours for prompt assistance, as after-hours support is limited. The switchboard staff can provide basic information and transfer calls to most university departments, ensuring that callers reach the right contact for their specific needs.
University of Birmingham
This service is available Monday to Friday, from 09:00 to 16:30. Common reasons for calling include obtaining campus information, reaching specific departments, and addressing academic queries. Callers may experience wait times during peak periods, particularly at the start of academic terms. It is advisable to call during mid-morning or mid-afternoon to avoid longer wait times. The switchboard is an essential contact point for students, staff, and visitors seeking assistance or information.
Newcastle University
This service is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Common reasons for calling include inquiries about courses, department contact information, and basic university details. The switchboard staff can route your call to specific departments or provide general information. There are no known typical wait times, but calling during early morning hours may result in shorter waits. For specific admissions or international queries, you might be redirected to dedicated lines or advised to use online forms.
Imperial College London
This service is available during the main campus operating hours. Common reasons to call include reaching a specific department, seeking general guidance or obtaining department contact information. During busy times, such as the start of the term or exam periods, callers may experience longer wait times. To avoid these, it is advisable to call during off-peak hours. For specific queries such as admissions or student support, using direct lines or emails might provide a faster response.
Courtauld Institute of Art
Callers can receive basic information about the institute and the gallery, or be directed to specific departments through a numbered menu. The reception operates from Monday to Friday, between 10:00 and 16:00. For specific queries such as ticketing, admissions, or HR, it is recommended to contact the respective departments directly via email or their direct lines. The reception cannot assist with ticketing support, so callers are advised to use the online FAQ or email for such issues. Wait times are typically short during operating hours.
Royal Veterinary College
By calling this number, you can get information on course availability, application procedures, and tuition fees. While specific wait times aren't provided, it's advisable to call during off-peak hours in the late morning or early afternoon to avoid potential delays. As the call handling is available from Monday to Friday, aiming for mid-week calls may provide quicker responses. This line serves both prospective and current students, offering guidance on academic resources, campus facilities, and student support services.
University of London Institute of Historical Research
Common reasons to call include inquiries about events, publications, and research opportunities. They also facilitate research collaborations and assist with seminar and event registrations. Calls are typically handled during standard UK business hours. For specific tasks like research collaboration or publication submission, initial contact is often made via phone or email, followed by further correspondence. While typical wait times are not specified, calling during mid-morning or early afternoon may help avoid peak times.
Royal Agricultural University
This line is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Callers can expect to be redirected to specific departments as needed. While there are no specific wait times mentioned, calling during early morning hours might reduce waiting. The service is designed to assist with a wide range of queries, making it a valuable resource for prospective and current students.
University of Southampton
Most common reasons for using this service include reaching specific academic departments, inquiring about university events, or addressing administrative questions. Calls are typically routed during the main university operating hours. While wait times can vary, early mornings or late afternoons are often less busy. For detailed inquiries, such as those concerning admissions or student support, it's usually more efficient to use direct lines or emails instead of the switchboard.
Sheffield Hallam University
You can make general enquiries about university operations, seek student support for disability and admissions services, or connect with business services for partnership discussions. The phone lines operate Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00 for general enquiries. Peak call times typically occur at the beginning of academic terms, resulting in longer wait times. For faster service, it's advisable to have specific departments or queries ready when calling.
University of Worcester
Available 24/7, this line connects callers to specific departments or provides campus information. Common reasons to call include seeking directions, department contact, or reporting emergencies. While the line is staffed around the clock, some users report longer wait times during peak periods, such as admissions and clearing. To minimize wait times, consider calling during off-peak hours. The reception is equipped to redirect calls to appropriate departments as needed.
Queen Mary University of London
This service is accessible Monday through Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include connecting with admissions, student support, or specific faculty members. While wait times can vary, calling during early morning hours typically results in shorter waits. For specific queries, such as admissions or emergencies, using direct numbers or emails may be more efficient.
Edinburgh Law School, University of Edinburgh
You can ask about admissions, course details, and administrative support. The phone line is available Monday to Friday during operating hours. It's recommended to use email for specific enquiries, as staff may not always be available by phone. If you encounter difficulties reaching someone, sending an email to law.diploma@ed.ac.uk is advised. Typically, wait times are short during off-peak hours, such as early mornings or late afternoons.
University of Bedfordshire
The switchboard manages all general inquiries and redirects calls to the appropriate departments or specific staff members if requested. Outside these hours, calls are typically forwarded to Campus Watch for security or urgent matters. The service is important for connecting with faculty or arranging academic consultations. As no specific wait times are mentioned, calling during mid-morning or early afternoon may help avoid potential rush hours when classes are in session.
Institute of Classical Studies, University of London
Common reasons for calling include requesting official academic transcripts, letters of certification, and certified copies of certificates. The process primarily involves completing an online form and making a payment. Communication is mainly through email, but phone support is available for assistance. Typical wait times are not specified, but delays can occur during peak periods. It's best to call during standard business hours for prompt service.
UCL Great Ormond Street Institute of Child Health
Callers can obtain information about the Institute, including research activities and academic programs. The reception is available during core hours from 08:00 to 18:00 Monday to Friday and 09:00 to 13:00 on Saturdays. It is important to call during these times for the best response, as support services are limited outside these hours. The reception can direct calls to specific departments or staff members, ensuring that enquiries are handled efficiently.
University of Aberdeen
Whether you need information about course offerings, campus facilities, or administrative procedures, this line can assist. The office operates Monday to Friday, from 09:00 to 17:00, and can redirect you to specific departments if necessary. While technical support is not available through this number, the staff can guide you on how to reach IT Services. Typically, wait times are short, especially if you call mid-morning or mid-afternoon when the lines are less busy.
Open University Students Association
Common reasons for calling include inquiries about membership, events, and student support services. The association also offers individual representation for academic or procedural issues. Operating hours are Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While wait times can vary, calling during mid-morning or early afternoon may reduce delays. Email is also a popular contact method for less urgent matters.
Nottingham Trent University
Callers can inquire about university services, admissions, and student or staff support. The line is available during operating hours, and callers may experience automated menus before speaking to an agent. Common reasons for calling include checking application status, understanding admission requirements, and seeking student support. Wait times can be longer during peak periods, such as the start and end of terms. For quicker service, try calling mid-morning or mid-afternoon on weekdays.
University for the Creative Arts
You can inquire about courses, admissions, and student support services, including accommodation and financial aid. The phone line is typically available during operating hours, and calls may be routed through a central switchboard. It is advisable to have the relevant course or department information ready to expedite assistance. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or early afternoon, may result in shorter wait times. The university specializes in creative arts, design, media, and performing arts, making it a hub for prospective and current students seeking detailed information.
University of Lincoln
Common reasons for calling include checking application statuses, confirming course details, or obtaining contact information for specific staff members. The switchboard operates Monday to Thursday from 08:30 to 17:00, and Friday from 08:30 to 16:30. It is closed on weekends, so it's best to call during these hours to ensure assistance. Wait times can vary, but calling earlier in the day may reduce delays.
Ulster University Coleraine Campus
This service assists students with online enrolment, registration queries, and updates to student records. Calls are typically handled during standard office hours, Monday to Friday. Common reasons for calling include clarifying enrolment procedures, updating personal details, and resolving registration issues. During peak enrolment periods, such as August and September, wait times can be longer. It's advisable to call earlier in the day or outside these peak times to avoid delays.
University of Glasgow Student Services Enquiry Team
You can inquire about student records, university finances, certifying letters, and transcripts. The team is available Monday to Friday from 09:00 to 16:45, with a later start at 10:00 on Tuesdays. For quick responses, it's recommended to call during mid-morning or early afternoon. Alternatively, students can submit requests online via the UofG Helpdesk, which is accessible 24/7, though responses are provided during operating hours. Self-service document production is available around the clock through MyCampus, allowing students to independently generate necessary documents.
London Business School
You can also get support for admissions processes for various programs such as MBA and PhD. Alumni relations services are available to assist with networking and events, while current students can receive help with academic and career queries. Calls are typically directed to the appropriate department, and providing a student or application ID can expedite the process. The best times to call are during regular operating hours, though specific wait times are not provided.
Centre for Latin American & Caribbean Studies, University of London
You can inquire about Centre activities, events, research, and resources. They provide guidance on doctoral supervision, including application procedures and programme details. Access to the library and collections is supported, requiring membership or visitor registration. Event participation is facilitated through registration, and information about visiting fellowships is available. Typical wait times are not specified, but responses may be slower during peak academic periods. It is advisable to call during operating hours for prompt assistance.
University of Essex
The reception staff are available Monday to Friday from 10:00 to 16:00. They can provide general information and direct calls to the appropriate departments for more detailed queries. While specific academic or admissions questions may require redirection, the reception is a helpful first point of contact. Typical wait times are not specified, but calling during mid-morning or early afternoon may reduce wait times.
Glasgow University Students' Representative Council
Students commonly call to engage in student representation, participate in event organization, or seek support for clubs and societies. The SRC also provides assistance for student media initiatives. Calls are typically made during university term times and standard office hours. While specific wait times are not provided, contacting the SRC during less busy periods, such as mid-morning or mid-afternoon, may result in quicker responses. All enrolled students are automatically members of the SRC unless they choose to opt out.
University of Portsmouth
Callers can obtain information on course offerings, support services, and be directed to relevant departments. Operating hours are Monday to Thursday from 08:30 to 17:15 and Friday from 08:30 to 16:15. While the switchboard can assist with a wide range of queries, specific questions regarding admissions, international students, or payments may be better addressed through direct lines or emails. Wait times can vary, but calling during mid-morning or mid-afternoon may reduce hold times.
University of Newcastle upon Tyne Development Trust
This service is available during standard UK business hours, typically from 9 AM to 5 PM. Common reasons for calling include questions about scholarships, budgeting assistance, and funding opportunities. While specific wait times are not provided, calling during mid-morning or early afternoon may reduce hold times. The department is accessible by phone or email, and follow-up may be required for documentation purposes.
University of Northumbria at Newcastle
The switchboard is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. While specific wait times are not provided, calling during off-peak hours, such as early mornings or late afternoons, may reduce wait times. The switchboard staff can assist with general enquiries and ensure callers are directed to the appropriate department for their needs.
UCL Eastman Dental Institute
Callers can inquire about postgraduate degrees, specialty training, and CPD courses. The institute also assists with appointment bookings for clinical consultations and facility tours. Library services are available for students and staff. Typically, calls are answered during operating hours, and callers may be redirected to specific departments for detailed queries. It's advisable to call during mid-morning or mid-afternoon to avoid peak times.
Ravensbourne University London
Callers can inquire about courses, admissions, events, and campus facilities. The line also provides detailed information on both undergraduate and postgraduate courses across creative, business, and technology disciplines. Additionally, the service connects callers to specific departments such as Architecture, Design, Fashion, Media, Business, and Computing. Typically, calls are routed through a main switchboard, and reception staff are adept at directing inquiries to the appropriate departments. While specific wait times aren't provided, calling during standard operating hours is recommended for the best service.
St George's, University of London Library
Callers can also request interlibrary loans and receive help with literature searches. The library staff is knowledgeable and responsive, making it a reliable point of contact for academic needs. While specific wait times are not provided, it is noted that long wait times can occur during peak periods. For non-urgent queries, email is recommended. The library's phone support is limited on weekends, so calling during weekday hours is advisable.
University of East Anglia
You can ask about directions, contact information, and campus services. The reception staff are generally helpful and can direct your call to the appropriate department. Typical wait times may be longer during peak periods, such as the start of academic terms. For non-urgent queries, consider using email. The best times to call are generally outside peak hours, avoiding early mornings and late afternoons. The service is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00.
Coventry University
This line handles general enquiries and can direct you to the appropriate department. The switchboard operates Monday to Friday, from 08:30 to 17:00. During peak times, such as enrolment or results days, you may experience longer wait times. It is advisable to call during mid-morning or mid-afternoon to potentially reduce waiting periods. The service is designed to assist with a wide range of queries, ensuring you reach the right department for your needs.
City, University of London
Common reasons for calling include inquiries about alumni events, benefits, and updating contact details. Additionally, alumni can request transcripts, degree certificates, and alumni cards. The service also directs callers to the appropriate department for degree verification. Calls are typically handled during standard operating hours. For more efficient service, consider emailing alumni@city.ac.uk for alumni-related inquiries. Wait times can vary, so calling during mid-morning or early afternoon may reduce wait times.
Liverpool John Moores University
The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. During peak times, such as the start of the term or exam results release, you might experience longer wait times. It is often more efficient to call during mid-morning or early afternoon. For specific departments, using direct lines or emails may yield quicker responses.
Arts Students' Union (Arts SU), University of the Arts London
Common reasons for calling include inquiries about union services, events, and student support. The union assists with membership details, activities, and welfare support for students. While specific wait times aren't provided, calling during typical business hours is recommended for prompt assistance. The union is a key resource for students seeking guidance on various aspects of university life, ensuring they have access to necessary support and information.
Hackney Education
You can inquire about school admissions, childcare options, special educational needs, and adult learning programs. Additionally, they handle school-related complaints and offer guidance on safeguarding and child protection. Face-to-face support for parents is available on Wednesdays, though appointments are recommended. Typical wait times can vary, with peak periods often at the start and end of school terms. For quicker service, consider calling outside of these times or using email when possible.
University of Plymouth
It also offers assistance with both undergraduate and postgraduate admissions, and supports student welfare through Student Services. Callers can be connected to specific faculties or schools for academic queries as well. Typically, callers are advised to have relevant details such as student IDs or applicant information handy for faster assistance. Some known issues include extended wait times during peak periods, such as the start of academic terms, with recommendations to call during off-peak hours or use online forms for more efficient service.
Brunel University London
This service is available during the main operating hours of the university. Common reasons for calling include reaching specific departments, contacting staff members, or inquiring about university services. If you have an emergency, you should contact the Security Team directly. Wait times can vary, especially during peak periods like admissions or the start of the term. For non-urgent queries, consider using email as an alternative to avoid long wait times.
University of Bradford
Common reasons for calling include checking account balances, making tuition payments, and exploring scholarship options. Wait times can be longer during peak periods, such as the start of the term. It is advisable to call during non-peak hours for faster service. Most queries can also be addressed through the university's online portal, which may offer a more convenient alternative.
Institute of Advanced Legal Studies, University of London
Callers can inquire about library access and services, including obtaining general information and connecting with library staff for research support. During operating hours, the staff can also direct calls to the appropriate department or individual for academic or administrative matters. Typically, callers are asked to provide their name, affiliation, and the purpose of their inquiry. While specific wait times are not provided, calling during mid-morning or early afternoon may help avoid peak times.
University of Huddersfield
Reception staff are equipped to provide basic information and can transfer calls for more detailed academic or administrative queries. Typical calling hours are Monday to Friday during standard business hours. While specific wait times are not provided, calling during mid-morning or early afternoon may help avoid peak times. This service is ideal for prospective students, current students, and visitors seeking information about the university.
University of Sheffield
Whether you need to reach a specific person or are unsure who to contact, the switchboard operators are available during main operating hours to guide you. They have access to an internal directory to assist with more specific queries. While typical wait times are not specified, calling during non-peak hours may reduce waiting. This service is particularly useful for those new to the university or unfamiliar with its structure.
University of Northampton
Callers can obtain campus information and be connected to specialized teams for specific support, such as disability services. The switchboard operates during regular business hours, and wait times may vary depending on call volume. It is advisable to call during mid-morning or mid-afternoon to avoid peak times. The staff is equipped to provide basic information and facilitate connections to the appropriate departments.
Warwick Analytical Science Centre
Common reasons for calling include inquiries about MSc, PhD, and CDT programme applications, as well as requests for collaboration in research. The centre also provides details on training events and workshops. Calls are typically handled by administrative staff or programme coordinators, and email contact is available for detailed queries. While specific wait times are not provided, calling during operating hours is recommended for prompt assistance.
City St George's, University of London
Callers can inquire about application procedures, entry requirements, and deadlines for both undergraduate and postgraduate programs. Additionally, the service connects callers to specific academic departments or administrative offices. Due to a recent merger, callers should specify whether their inquiry relates to legacy City or St George's programs. Typical wait times are not specified, but calls are handled during operating hours. It is advisable to call during non-peak hours for quicker assistance.
Solent Students' Union
Common reasons for calling include handling general student inquiries, planning and coordinating events, and reporting student concerns. The service is available Monday to Friday, making it convenient for students to reach out during the week. While specific wait times are not provided, calling earlier in the day may reduce hold times. The Union is committed to providing efficient support to enhance the student experience.
Department for Education
You can inquire about education policy, schools, childcare, and teacher training. The service is available Monday to Friday, from 09:00 to 17:00. Common reasons for calling include submitting complaints about schools or services, making Freedom of Information requests, and reporting wrongdoing in the education sector. While typical wait times are not specified, callers may experience delays during peak periods or after major announcements. For quicker service, consider calling during off-peak hours.
Warwick Students' Union
Common reasons for calling include inquiries about student services, event details, society support, and welfare advice. The phone line is typically staffed by SU personnel or student officers who can assist or transfer calls to the appropriate department. Peak times, such as the start of the term, may lead to longer wait times. For quicker service, it's advisable to call mid-morning or mid-afternoon. Support is limited on weekends, with full services available during weekday operating hours.
University of Oxford
Callers can inquire about admissions, university departments, and organizational structure. The line is available during operating hours, and due to the university's decentralized nature, callers may need to specify the department or college they wish to contact. Typical wait times are not specified, but calling during off-peak hours might reduce wait times. The university's structure can make routing complex, so having specific details ready can facilitate a smoother experience.
UCL Institute of Ophthalmology
Callers can inquire about student admissions, research collaborations, and media communications. The switchboard also handles general enquiries, offering directions and routing to relevant departments. Typical wait times can vary, with longer waits during peak periods such as the start of the academic term. For a quicker response, it is advisable to call mid-morning or mid-afternoon. The switchboard operates during main business hours, and callers should be prepared to clearly state their enquiry to ensure efficient service.
University of Wolverhampton
The service operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Common reasons for calling include checking application statuses, confirming course details, and inquiring about campus facilities. While specific wait times aren't provided, callers may experience delays during peak periods such as admissions or results days. For quicker service, consider calling outside of peak hours or using email and online enquiry forms.
University of Roehampton
Callers can connect to relevant departments during standard business hours, Monday to Friday. The university promotes its Student Support (Nest) as a comprehensive service for student needs. While specific departments have direct lines, the main number serves as a central point for initial queries. Wait times can vary, but calling during mid-morning or early afternoon may reduce delays. If phone lines are under maintenance, email or online contact forms are recommended alternatives.
Queen's University Belfast
Common reasons for calling include seeking information about university services, departments, and general questions. The switchboard can connect callers to specific staff or departments when direct numbers are unknown. Typical wait times can be longer during peak periods, especially at the start of academic terms. The best times to call are typically outside of peak hours, such as early mornings or late afternoons.
University of London Institute of English Studies
Common reasons for calling include inquiries about MA, MRes, MPhil, and PhD programmes, as well as event registration for seminars and conferences. Callers can also seek guidance on research projects and collaborations. Typically, calls are answered during operating hours, but there may be long wait times during peak academic periods such as admissions deadlines and the start of term. For quicker responses, it is advisable to call mid-morning or mid-afternoon.
University of East London
Callers can reach various departments such as admissions, international office, IT helpdesk, and student support. The switchboard operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Typical reasons for calling include checking application statuses, clarifying admission requirements, and resolving IT issues. While specific wait times are not provided, calling during mid-morning or mid-afternoon may reduce wait times. The switchboard staff can transfer calls to the appropriate department or provide direct contact details for specialized queries.
Manchester Metropolitan University
This includes requests for information, directing calls to the appropriate departments, and offering support across various university services. The line is available Monday from 11:00 to 16:00 and Tuesday to Friday from 09:00 to 16:00. Callers sometimes experience long wait times, particularly during busy periods like the start of the term. It is advisable to call during non-peak hours for quicker service. Alternatively, online enquiry forms are available for faster responses.
University of Dundee
The general enquiry line is available from Monday to Friday, typically between 09:00 and 17:00. For international students, specific visa and immigration support is provided through dedicated drop-in sessions on weekdays. It's common for calls to experience longer wait times, especially at the beginning of academic terms. Thus, calling outside peak hours is advised. Additionally, the enquiry team can direct you to specialized departments for complex issues.
University of Brighton
Common reasons for calling include reaching specific departments, obtaining general university information, and addressing specific questions. While typical wait times can vary, callers may experience longer waits during peak periods, such as the start of the academic term. For quicker service, it's advisable to call outside of peak hours. The switchboard staff are well-trained to handle a wide range of inquiries and will redirect calls to the appropriate department if they cannot resolve the issue directly.
University of Reading
Phone-based support is mainly available during office hours, with the service handling various administrative tasks for alumni. Common reasons alumni call include addressing issues with event registration or obtaining academic documentation. Although wait times are not specified, contacting via email at alumni@reading.ac.uk is often preferred. Users typically face less congestion when calling earlier in the morning or later in the afternoon.
The Warburg Institute, University of London
You can inquire about library collections, access, borrowing, and membership during library hours. For those planning a visit, information on accessibility and opening hours is available. Archive access requires an appointment, which can be arranged via email. Common reasons for calling include checking library membership details, confirming visiting hours, and arranging archive appointments. While typical wait times are not specified, it is advisable to call during weekday hours for quicker responses. If you encounter difficulties reaching staff by phone, emailing warburg.library@sas.ac.uk is recommended for faster communication.
Government
157 guides available
HM Passport Office
You can call for general passport advice, check the status of your application, or seek urgent assistance for travel due to emergencies. The service is available Monday to Friday from 08:00 to 20:00, and on weekends and bank holidays from 09:00 to 17:30. Common reasons for calling include application updates and urgent travel queries. Wait times can be long, especially during peak travel seasons, so it's advisable to call during off-peak hours if possible.
Ministry of Justice
Common reasons for calling include clarifications on Ministry services, submitting FOI or SAR requests, and seeking information about personal data held by the Ministry. The phone line is operational Monday to Friday from 09:00 to 17:00. While the office staff are primarily working from home, queries might be better addressed through email. Wait times are not typically long, but it is advisable to call during mid-morning or mid-afternoon to avoid peak hours.
Warwickshire Police
You can report non-emergency crimes, suspicious activities, or provide information to assist ongoing investigations. Additionally, this number is available for general enquiries about police services, local policing, or administrative matters. Calls are typically answered during operating hours, though specific hours are not provided. It's advisable to call during standard business hours to avoid potential wait times. This line is not for emergencies; for urgent matters, dial 999. The service is designed to handle a range of non-urgent police-related queries efficiently.
North Yorkshire Police
This number allows you to report non-emergency crimes, suspicious activities, or provide information. You can also make general inquiries about police services and submit complaints or feedback about police conduct. Calls should be made during operating hours, and emergencies should be directed to 999. Typical wait times can vary, but calling during off-peak hours may reduce wait times. For complaints, detailed information will be required, and you may be referred to the professional standards department.
London Fire Brigade
This service is available Monday to Friday from 08:30 to 17:00. Common reasons for calling include obtaining information about fire safety, requesting fire reports, or seeking guidance on fire regulations. The switchboard directs calls to the appropriate departments for further assistance. It is important to note that this number is not for emergencies; in urgent situations, always dial 999. Wait times can vary, but calling during mid-morning or early afternoon may result in shorter queues.
HM Revenue & Customs (HMRC)
The service is available Monday to Friday from 08:00 to 18:00, excluding weekends and bank holidays. Callers often contact HMRC for help with tax returns, payment issues, and general tax advice. Wait times can be long, especially during peak tax season, but calling early in the morning or mid-week may reduce waiting periods. Automated menus are used, so listen carefully to select the correct option.
Manchester City Council
Common reasons for calling include checking application statuses, confirming eligibility for services, and requesting information about council services. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can vary, especially during peak hours, but calling during mid-morning or mid-afternoon may reduce wait times. For emergencies or specific services like social care, dedicated numbers are available.
Transport Scotland
Whether you need details about current transport projects, want to raise an issue about transport infrastructure, or need information under the Freedom of Information Act, the team can assist during standard operating hours. Recently, the main office relocated to 177 Bothwell Street, Glasgow, though the contact number remains unchanged. While typical wait times are not specified, calling outside peak hours may prove beneficial. No detailed data on peak times is available, but mid-morning or mid-afternoon may often be quieter.
Greater Manchester Police
This number is available during operating hours, and callers from abroad can use it as well. Common reasons for calling include reporting non-emergency crimes, seeking general information, and making police-related enquiries. While emergencies should always be reported via 999, non-urgent matters can also be addressed through online reporting or LiveChat. Callers often experience long wait times, particularly during peak hours or major incidents. For quicker assistance, it's advisable to call during off-peak times or use online services when possible.
West Yorkshire Fire and Rescue Service
Common reasons for calling include checking the status of fire safety applications, requesting information on community safety programs, and learning about recruitment opportunities. While specific wait times are not provided, calling during standard business hours typically ensures quicker responses. For non-urgent matters, consider using the online General Enquiries Form to avoid potential wait times.
Cambridgeshire Fire and Rescue Service
These visits include fire safety checks and advice tailored to the needs of at-risk individuals. It’s advisable to call during off-peak hours to avoid potential wait times, which can occur during busy periods or major incidents. If you're unable to reach someone directly, you can leave a message for a callback. Note that this number is for non-emergency purposes; always call 999 in an emergency.
Norfolk Fire and Rescue Service
You can call during standard business hours for general enquiries about fire safety, prevention, and administrative matters. Additionally, the number accepts reports of non-emergency incidents and fire safety concerns. It's important to note that for emergencies, you should always dial 999. The typical wait time may vary, but calling during mid-morning or early afternoon might reduce hold times. This line is not for emergency situations but is essential for addressing safety concerns and obtaining guidance.
Cambridgeshire Constabulary
This line receives reports of crimes and anti-social behaviour and provides immediate police response for emergencies and non-emergencies. Please note, for emergencies, you should dial 999 instead. Common reasons for calling include reporting suspicious activities or requesting information about local policing. While this number is not for emergencies, it does handle general enquiries related to administrative matters. Typically, wait times can be longer during peak hours, so it's advisable to call during non-peak times or use online services where available.
Ministry of Defence Police
This number is primarily used for reporting crimes or suspicious activities at or around MOD sites. Callers can also request armed security responses and specialist policing support, such as dog handling and marine policing. While the phone line is always open, email responses may take up to 48 hours. For non-emergency incidents, the Control Centre is the first point of contact. In emergencies, it is advised to call 999. Typical wait times are short, but using the phone is recommended for urgent issues.
Metropolitan Police Service
Crime reports can be made 24/7, allowing residents to report incidents, emergencies, and suspicious activities within Greater London. General enquiries about police services and procedures can be addressed during specific hours: 08:00-18:00 Monday to Friday, and 09:00-13:00 on Saturdays. While emergency situations require dialing 999, this number is dedicated to non-emergency matters. Callers might experience wait times during peak periods, so it's advisable to call during off-peak hours if possible.
Charity Commission for England and Wales
Available Monday to Friday from 09:00 to 17:00, the service assists with understanding charity law and addressing issues with the Commission's service. Common reasons for calling include seeking advice on regulatory matters, filing complaints about service standards, and obtaining guidance for charity trustees. While specific wait times are not provided, callers may experience delays during peak hours or after major updates. For non-urgent matters, online forms are recommended.
Warwickshire Police Community Fund
Callers can obtain information about donations, eligibility criteria, and the application process. Typically, these enquiries are managed by administrative staff, but for financial or grant-related questions, callers may be redirected to the finance team. While specific wait times are not provided, calling during standard business hours is recommended for prompt assistance. It's advisable to have any relevant reference numbers or personal details ready to facilitate the process.
Wirral Metropolitan Borough Council
Common reasons for calling include making service requests for waste collection, council tax inquiries, and housing assistance. The council also handles general enquiries about its services and processes Freedom of Information requests. Callers are typically greeted by an automated menu, and specifying the required department can help streamline the process. Long wait times are common during peak hours, so calling during off-peak times or using online forms for non-urgent issues is recommended.
Home Office
The service operates Monday to Friday from 09:00 to 16:45, with an earlier closing time of 16:30 on Thursdays, excluding public holidays. Common reasons for calling include seeking information about Home Office services, submitting complaints about service or staff, and requesting access to information under the FOI Act. Callers should be prepared for potentially long wait times, particularly during midday hours. It is advisable to call early in the morning or late in the afternoon to avoid peak times.
British Transport Police
This number is available 24/7 for reporting crimes, incidents, or suspicious activities. You can also report lost or found property, antisocial behavior, missing persons, and fraud. General enquiries can be made through this line as well. While the service operates around the clock, callers may experience long wait times during peak hours or major incidents. It is advisable to use alternative contact methods such as texting 61016 or online reporting for non-emergencies.
London Borough of Hackney Pension Fund
Callers can also update personal information such as contact details and addresses. The service is available Monday to Friday, from 09:00 to 17:00. Typical reasons for calling include checking pension benefits, updating personal details, and understanding membership criteria. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. It's crucial to have your pension reference or National Insurance number ready when calling.
Office of the Police and Crime Commissioner for Nottinghamshire
You can also request information under the Freedom of Information Act or inquire about job vacancies and volunteering opportunities. Calls are typically handled during office hours, and it's advisable to call during mid-morning or mid-afternoon to avoid peak times. Operational policing enquiries should be directed to Nottinghamshire Police, not the Commissioner's Office. Complaints are acknowledged within five working days, with resolutions aimed within 40 working days if informal.
Department for Work and Pensions (DWP) - Universal Credit Helpline
Callers can inquire about eligibility, payments, and account issues, or seek help with making a claim. The helpline also supports advance payment requests for those awaiting their first payment or after a change in circumstances. Complaints regarding service delays or treatment can also be addressed. The helpline operates Monday to Friday, from 08:00 to 18:00. Callers often experience long wait times, especially during midday and after weekends, so calling early in the morning or late afternoon is recommended.
Ofgem
You can also handle complaints about energy suppliers or network operators. The service supports queries related to government programmes like ECO, FIT, and RHI. Typical reasons for calling include submitting complaints, seeking licensing guidance, and programme administration support. While specific wait times are not provided, callers often experience longer waits during peak hours, especially for complaint handling. It's advisable to call during off-peak times for quicker service.
Kent Police
Calls are typically handled during operating hours, and it is important to specify that you are contacting Kent Police in the UK to avoid confusion with similarly named agencies. While wait times can vary, calling during off-peak hours may reduce delays. For emergencies, always dial 999 instead. The phone service is designed to assist with non-emergency inquiries and provide access to public records and police reports.
Humberside Police UNISON Branch
Members can call for general membership queries, workplace advice, and union-related support. The branch is available during office hours, and callers may need to provide membership details or workplace information for specific queries. Typical reasons for calling include seeking workplace advice, resolving grievances, and obtaining representation. While wait times are not specified, it is recommended to call during standard office hours for the quickest response. If email responses are delayed, calling directly is advised for urgent matters.
Hampshire and Isle of Wight Fire and Rescue Service
Available 24/7 for emergencies, they also offer fire safety consultations and general inquiries about safety and prevention. Non-emergency inquiries are managed during business hours, Monday to Friday, 08:00–18:00, and Saturday, 09:00–13:00. Emergency calls are prioritized, and non-urgent matters may be redirected or delayed. It's advisable to call during non-peak hours for faster service, especially for general inquiries.
Bedfordshire Fire and Rescue Service
Available 24/7 for emergencies, they prioritize urgent calls to ensure rapid response. Non-emergency services, including safety advice and community engagement, are available during business hours. Typical reasons for calling include reporting fires, seeking safety guidance, and arranging educational visits. While emergency calls are handled immediately, non-emergency queries may experience longer wait times, especially during peak periods. For non-urgent matters, calling during business hours is recommended.
Essex Police
This line is suitable for reporting non-urgent crimes or seeking information and assistance. Callers should be prepared to provide basic incident details and personal contact information. While the service is available during operating hours, it's advisable to call during off-peak times to avoid long wait times, which can occur after major incidents. Online reporting is also an option for certain types of incidents, providing a convenient alternative for non-urgent matters.
Cleveland Police
These requests allow you to access information held by the police under the Freedom of Information Act 2000. To submit a request, you need to provide your full name and a detailed description of the information you seek. While requests are typically responded to within 20 working days, delays may occur if the information is not held or further clarification is needed. It's best to call during regular business hours for assistance with the process.
Cheshire Constabulary Police Federation
Members can also make general enquiries about federation services, membership, and events. Workplace representatives are available to offer specific support. Typical wait times may vary, but contacting during operating hours is recommended for prompt assistance. Online contact forms are available for general enquiries, providing an alternative to phone calls.
West Yorkshire Police
For emergencies, dial 999 to report crimes in progress or threats to life, available 24/7. Non-emergency incidents can be reported by calling 101 or using online services, also available around the clock. General enquiries about police services, advice, or information can be made during specific hours: Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. You can also check the status of a previously reported crime online using a crime reference number. If you need to leave a message for a local officer, this can be done during the same hours as general enquiries. Note that wait times may be longer during peak hours, and helpdesk hours are subject to change.
West Midlands Police and Crime Commissioner
Common reasons for calling include seeking information on police and crime matters, submitting complaints, and requesting funding for community projects. While specific wait times are not provided, it is advisable to call during standard business hours for quicker responses. Additionally, email and web contact forms are available as alternative methods of communication.
Victim Lincs (Lincolnshire Police HQ)
Available Monday to Friday from 08:00 to 16:00, they provide information, advice, and referrals to specialist services. Whether or not a crime has been reported, individuals can receive an initial assessment over the phone. The service is designed to help victims navigate their options and access the necessary support. While specific wait times aren't provided, calling during mid-morning or early afternoon may reduce wait times. Victim Lincs is committed to ensuring that all victims receive the care and guidance they need.
Police & Crime Commissioner Devon & Cornwall
Common reasons for calling include inquiries about the commissioner's role, submitting complaints or feedback, and making Freedom of Information (FOI) requests. Calls are typically answered during office hours, and wait times may vary depending on the time of day. Costs for calling this number can range from 10p to 40p per minute, depending on your phone provider. It is advisable to check if your call package includes calls to 01392 numbers to potentially reduce costs.
Merseyside Fire and Rescue Service Heritage and Education Centre
Visitors can arrange tours, including group and school visits, by calling or emailing in advance. The centre operates on a limited schedule, open only on Tuesdays and Wednesdays from 10:00 to 15:00. Visits are free, though donations are appreciated, and the centre is staffed by volunteer ex-firefighters. Parking is available on site. Due to limited opening hours, it is essential to book your visit ahead of time to ensure availability.
National Highways
Common reasons for calling include reporting road incidents, obtaining information about roadworks, and providing customer feedback. The service is designed to handle general enquiries, such as checking road conditions and closures. While specific wait times are not provided, calls are monitored for quality assurance. For emergencies, it is advised to contact emergency services directly. The best times to call are typically outside of peak travel hours to avoid longer wait times.
London Ambulance Service NHS Trust
Available 24/7, the service handles urgent 999 calls, dispatching ambulances and offering clinical advice. For non-emergency needs, they offer patient transport services, typically on weekdays. Major incident responses are coordinated as needed. Common reasons for calling include reporting emergencies, arranging patient transport, and seeking clinical advice. Wait times can vary, especially during peak periods or major incidents. It's advisable to call during off-peak hours for non-emergency services to reduce wait times.
Kent Fire and Rescue Service
Residents can schedule free home fire safety visits if they meet eligibility criteria such as having young families or health conditions. Businesses in Kent can receive guidance on fire safety responsibilities and risk assessments. Typically, calls are handled during regular business hours, and it's advisable to have relevant information ready to expedite the process. While wait times can vary, calling earlier in the day may reduce delays.
Humberside Police
For emergencies, dial 999. Non-emergency situations can be addressed by calling 101 or the main station number during operating hours. Common reasons for calling include reporting incidents, seeking information about police services, or accessing welfare support. Wait times can vary, especially during peak hours or major incidents. It's advisable to call during off-peak times for quicker service.
Greater London Authority
It also handles Freedom of Information (FoI) requests and processes complaints or feedback regarding GLA services or staff. Calls are typically handled during operating hours, with statutory requests prioritized. While response times can vary, FoI requests may take up to 20 working days. For quicker service, it's advisable to call during non-peak hours, typically mid-morning or mid-afternoon.
Greater Manchester Fire and Rescue Service
You can make general enquiries, report emergencies, book home fire safety assessments, and inquire about community room hire. For emergencies, always dial 999. General enquiries and non-emergency services are available during office hours. Home fire safety assessments can also be booked online or via a dedicated phone line. Community room hire information and bookings are handled during office hours through a separate number. Parking at the headquarters is limited, with alternative options nearby. Typical wait times may vary, so calling during non-peak hours is advisable.
Gloucestershire Fire and Rescue Service
This service is available from Monday to Saturday during operating hours. Callers can expect to provide detailed information about their household, including age, health, and fire safety equipment. Consent is required if the request is made on behalf of someone else. While specific wait times are not provided, it is advisable to call during mid-morning or early afternoon to potentially avoid peak times.
Fife Council
Callers can inquire about various services provided by the council, such as housing, waste management, and local community events. The service operates Monday to Friday from 09:00 to 17:00. While specific wait times are not provided, callers may experience delays during peak hours or high-demand periods. For non-English speakers, language support is available in Urdu/Punjabi, Arabic, Chinese, Bengali, and Polish. Textphone support is also accessible via BT Text Direct, ensuring inclusivity for all residents.
Department of Health and Social Care
You can inquire about health and social care policies, guidance, and services in England. The switchboard helps route calls to the appropriate departments. You can also submit Freedom of Information (FOI) requests or file complaints about the department's services. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be long during peak hours or public health events, so calling during off-peak times is advisable. The staff does not provide medical advice or handle individual casework.
Department for Work and Pensions (DWP) - Universal Credit Helpline (Welsh language)
This service is primarily for individuals who cannot use digital services. Callers can get help with applications, report changes in circumstances, and arrange alternative claim methods. The helpline operates Monday to Friday from 08:00 to 18:00. Common reasons for calling include seeking help with new claims or updating existing ones. Wait times can be long, especially during peak hours or after benefit payment dates. It's advisable to call early in the morning for quicker assistance.
Department for Work and Pensions
Common reasons for calling include inquiries about benefit claims, reporting changes in circumstances, and lodging complaints or appeals. Callers should be prepared for automated menus and potential identity verification. Wait times can be long, especially during peak hours or after policy changes. It's advisable to call during off-peak times for a quicker response. The DWP also offers online services that may be more convenient for some tasks.
Department for Energy Security and Net Zero
Common reasons for calling include seeking information on energy security, understanding net zero policies, and participating in public consultations. Typically, calls are routed through an automated system before reaching an agent. While specific wait times are not provided, it is advisable to call during standard business hours for quicker service. Be prepared to provide specific details or reference numbers if your enquiry is complex.
Devon & Cornwall Police Headquarters
This line is available during operating hours, and it is important to use 999 for emergencies. Common reasons for calling include reporting non-emergency incidents, seeking information about police services, and providing feedback or complaints about police conduct. Wait times can vary, with longer waits during peak hours or major incidents. It is recommended to call during off-peak times or use online services when possible for faster assistance.
Department for Culture, Media and Sport
Common reasons for calling include general enquiries about the department's remit, submitting Freedom of Information (FOI) requests, lodging complaints, and media enquiries. The department operates Monday to Friday from 08:00 to 18:00, with additional hours on Saturday from 09:00 to 13:00 for general enquiries. Media enquiries can be addressed 24 hours a day through the press office. Callers may experience long wait times during peak hours, especially after major announcements. It is advisable to call during mid-morning or mid-afternoon for shorter wait times.
Department for Work and Pensions (DWP) - Universal Credit Service Centre (Northern Ireland, Textphone)
This service is available Monday to Friday, from 9am to 4pm. Common reasons for calling include making general enquiries about Universal Credit claims, reporting changes in circumstances, managing appointments, and seeking support for accessibility needs. While specific wait times are not provided, callers often experience delays during midday. It is recommended to call early in the morning or late in the afternoon to avoid peak times.
Civil Nuclear Constabulary
This number is available for general enquiries about the CNC, handling Freedom of Information requests, and processing complaints about CNC conduct or service. Services are available Monday to Friday from 08:30 to 16:30. Due to the specialized nature of the CNC, public interaction is limited, and response times for requests such as Freedom of Information may take up to 20 working days. It is advisable to call during mid-morning to avoid peak times and ensure a quicker response.
Cardiff Council
This includes obtaining contact information, arranging meetings, and receiving administrative support. Calls are typically routed to the appropriate staff or councillor based on the nature of the enquiry. The service is available Monday to Friday during office hours. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. Be prepared to provide your contact details and the nature of your enquiry for efficient service.
Bradford City Council
You can access services such as homelessness assessments, prevention advice, emergency accommodation, and general housing advice. Interpreter services are available for non-English speakers. Calls are typically answered during office hours, with an emergency number available outside these times. Common reasons for calling include seeking housing support, negotiating with landlords, or accessing emergency accommodation. Wait times can vary, especially during peak periods like winter or economic crises. It's advisable to call early in the day or use the free phones at Britannia House Customer Service Centre for quicker access.
West Midlands Fire Service
You can receive expert advice on fire safety compliance, prevention, and risk mitigation for both residential and commercial properties. The service also offers support under the Primary Authority Scheme (PAS) for businesses seeking consistent regulatory advice. Additionally, you can request fire safety visits to assess risks and receive education on improvements. These services are available during operating hours. While specific wait times are not provided, calling during non-peak hours may reduce wait times. For home safety visits, a dedicated phone line and email are available for scheduling.
Tyne and Wear Fire and Rescue Service
These include arranging home fire safety checks, scheduling fire crew visits for educational purposes, and handling general enquiries about fire safety policies. The service is available Monday to Friday from 09:00 to 16:30, excluding Bank Holidays. Common reasons for calling include booking safety checks, making referrals for juvenile fire-setters programs, and addressing press or media enquiries. While typical wait times are not specified, calling earlier in the day or avoiding lunch hours may reduce delays. For emergencies, always dial 999.
The Avon and Somerset Police Community Trust
These include the General Fund and Road Safety Fund. Applications are primarily processed through their website, but phone support is available for queries. While specific wait times are not provided, contacting them during business hours is recommended. Some funds, like those for hi-vis jackets, may not always be open for applications. It is advisable to check the website for the most current information before calling.
Shropshire Fire and Rescue Service
You can call them for fire safety advice, including home fire safety visits tailored for families with children, the elderly, or people with disabilities. They also offer fire prevention support through education, risk assessments, and community outreach programs. Calls are typically answered during standard business hours. While specific wait times are not provided, it's advisable to call during mid-morning or mid-afternoon for potentially shorter wait times. The service is accessible by phone or email, ensuring you can receive the guidance you need efficiently.
Port of London Authority
Callers can obtain contact details for specific services within the Authority. The switchboard is available during main office hours, and staff can assist with redirecting calls or providing necessary information. While typical wait times are not specified, calling during non-peak hours may result in quicker service. For urgent navigational or environmental issues, dedicated VTS numbers are available.
Suffolk Constabulary
Common reasons for calling include reporting minor incidents, asking about police procedures, and requesting information. While specific wait times are not provided, callers may experience delays during peak periods. It is advisable to call during off-peak hours for quicker service. For emergencies, always dial 999 instead.
Ofcom
You can inquire about Ofcom's regulatory activities, make complaints regarding TV, radio, phone, broadband, and postal services, or seek information on broadcast and wireless licensing. Typically, calls are routed to specific departments based on your query. While specific wait times are not provided, calling during non-peak hours may reduce wait times. Ofcom's services are available during their operating hours, and you can expect professional assistance tailored to your needs.
Nottinghamshire Police
You can report non-emergency crimes, make general enquiries about police services, or contact the Commissioner's office for governance and policy matters. The service is available 24/7 for non-emergency crime reports, while general enquiries and commissioner contacts are handled during office hours. Callers may experience long wait times, especially during peak hours or major incidents, so it is advisable to call during off-peak times or use online services when possible.
Nottingham City Council
You can inquire about preventive and community care options, eligibility criteria, and make referrals for assessments and support. The line is open Monday to Friday from 09:00 to 17:00. Common reasons for calling include seeking advice on care services, making referrals, and lodging complaints about adult social care. Wait times can be long during peak hours, particularly on Mondays and after public holidays. It's advisable to call mid-morning or mid-afternoon for shorter wait times.
Office of the Police and Crime Commissioner for Cleveland
Calls are typically handled during office hours, and response times may vary based on the nature of the enquiry. Common reasons for calling include seeking information about police operations, submitting complaints, or requesting public records. It is advisable to call during standard business hours, as services are not available in the evenings or on Sundays. For the most efficient service, have all necessary details ready before calling.
Norfolk Constabulary
Callers can report crimes or suspicious activities by providing detailed information such as the incident's location and their contact details. Police assistance requests can be made for both immediate and non-emergency situations. General enquiries cover information about local policing and procedures. Typical wait times can be longer during peak hours, but additional staff may be assigned to alleviate this. For emergencies, it is crucial to dial 999 instead. Online reporting is recommended for non-urgent matters to avoid delays.
Liverpool City Council
Common reasons for calling include inquiries about council services, submitting service requests, and addressing council tax issues. Callers can also register complaints or provide feedback. Typical wait times can be long, especially during peak hours or after major announcements. For quicker service, it's advisable to call early in the day. The council operates during standard business hours, and callers should have relevant details ready to ensure efficient handling of their requests.
Leicester City Council
This line is particularly useful for those unsure of the specific department they need, as advisors can direct callers appropriately. Common reasons for calling include checking the status of applications, confirming eligibility for services, or obtaining information about council operations. The line operates Monday to Thursday from 08:30 to 16:30 and Friday from 08:30 to 16:00. Callers often experience long wait times, especially during peak hours, so using online services is recommended when possible.
Hertfordshire Fire and Rescue Service
For emergencies, callers should dial 999. Home Fire Safety Visits are available 24/7, allowing firefighters to assess fire risks and install smoke detectors at no charge. Non-emergency queries, such as fire safety advice and station visits, are addressed during standard hours, Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While the station is staffed around the clock, administrative matters are best handled during these hours. Callers may experience occasional difficulties reaching the station directly for non-emergency issues.
Merseyside Fire and Rescue Service
Common reasons for calling include seeking general information about the services provided, obtaining fire safety advice, and reporting fire safety concerns. The service operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. For emergencies, callers should always dial 999. Non-emergency queries may take up to 48 hours for a response if submitted online. It's advisable to call during mid-morning or early afternoon to avoid peak times.
Durham Constabulary
This line is also used for general police enquiries, such as requesting information about police services, ongoing investigations, or community safety. Callers should be prepared to provide details about the incident or enquiry, including location and contact information. While the service is always open, wait times can be longer during peak hours or major incidents. For faster service, consider calling during off-peak times or using online reporting for non-urgent matters.
Department for Work and Pensions (DWP) - Universal Credit Helpline (Textphone)
This service allows users to make general enquiries about Universal Credit claims, report changes in circumstances, request alternative communication formats, and arrange home visits. The helpline is available Monday to Friday, from 08:00 to 18:00. Callers should have their National Insurance number ready. While calls are free from mobiles and landlines, users may experience long wait times, especially during peak hours. It is advisable to call early in the day to potentially reduce waiting periods.
Department for Business and Trade
They also provide export support for UK-based businesses and handle Freedom of Information requests. Media enquiries can be directed to their press office. The phone lines are open Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Callers may experience long wait times during peak hours, particularly for export support. It is advisable to call during off-peak times or use online contact forms for quicker responses.
Cumbria Constabulary
You can report non-emergency incidents such as crimes or suspicious activities that do not require immediate police response. Complaints about police officers, staff, or service quality can also be submitted. Additionally, general enquiries or requests for assistance with non-urgent matters are handled during operating hours. For emergencies, dial 999. Non-emergency calls are best made during weekday office hours to avoid long wait times. The service is available 24/7 for urgent matters, but administrative queries are typically addressed during standard office hours.
Cumbria Fire and Rescue Service
Residents and organizations can access fire safety guidance, request home safety checks, and report fire hazards. While emergencies are handled 24/7 via 999, non-emergency services are available during standard office hours. Typical reasons for calling include scheduling safety visits, reporting unsafe practices, and arranging educational presentations. The best times to call are during weekday mornings when wait times are generally shorter. For detailed procedures, callers should be prepared with specific information about their needs.
County Durham and Darlington Fire and Rescue Service
People often call for fire safety advice, to provide feedback, or to make media-related inquiries. Typical wait times are not specified, but it is recommended to call during office hours from Monday to Friday for the best response. For non-urgent matters, online forms are available for submitting comments, compliments, or complaints. If you experience delays in email responses, calling the main number is advised.
Cleveland Fire Brigade
Callers can obtain information about fire safety and emergency response training courses, submit complaints or compliments regarding brigade services, and make Freedom of Information requests. Additionally, they can arrange site visits to the Training & Administration Hub. While specific wait times are not provided, calls are handled during standard operating hours. For those with hearing or speech impairments, alternative communication methods such as texting or using the TexMee app are available. It's advisable to call during mid-morning or mid-afternoon to avoid peak times.
Cheshire Constabulary
Residents can report incidents by providing personal and incident details. General enquiries cover a wide range of topics related to community safety and policing. Freedom of Information requests can be submitted via email or post. Typical wait times may vary, with longer waits during peak hours or major incidents. It is advisable to call during off-peak times for quicker service. For emergencies, always dial 999 instead of the non-emergency line.
Wiltshire Police
For emergencies, the line is available 24/7, while non-emergency calls are handled during office hours. You can report suspicious activities or crimes, seek advice, and request information. Freedom of Information requests can also be submitted, subject to statutory deadlines. Typical wait times for non-emergencies may vary, and it's advisable to call during off-peak hours to avoid delays. Known issues include occasional delayed responses, particularly during peak times or due to staff shortages.
Bristol City Council
Common reasons for calling include checking application statuses, confirming eligibility, and requesting service updates. The lines are open Monday to Friday from 08:30 to 18:00, with a closure on Wednesdays from 12:00 to 13:30, and Saturday from 09:00 to 13:00. Callers should expect longer wait times during peak hours and after public holidays. For emergencies outside these hours, a separate number is available. It's advisable to call during off-peak times for quicker service.
Birmingham City Council
Residents can inquire about council services, request specific services like waste collection, and report issues or complaints. The line also facilitates booking appointments for in-person visits. Callers should be prepared for potential wait times, especially during peak hours or after major announcements. The automated menu system helps route calls efficiently, but high demand can still lead to delays. It's advisable to call during non-peak hours for quicker service.
Sheffield City Council
Common reasons for calling include inquiries about council services, submitting service requests for waste management or street maintenance, and lodging complaints or feedback. Additionally, callers can submit Freedom of Information requests. While specific wait times are not provided, it is known that peak periods can lead to longer waits. Calling during off-peak hours or using online services may reduce wait times. For efficient service, callers should specify the department or service needed when prompted.
Devon and Cornwall Police
You can report non-urgent crimes such as theft or property damage, request police attendance for non-urgent situations, and make general enquiries about police services. Victim support services and safeguarding referrals are also available. While the phone line operates during regular hours, online forms are accessible 24/7 for reporting. Callers may experience long wait times during peak hours or after major incidents, so it's advisable to call during off-peak times. For emergencies, always dial 999.
Information Commissioner's Office
Common reasons for calling include inquiries about data protection laws, filing complaints about data breaches, and seeking guidance on compliance with UK GDPR and DPA. The helpline operates during standard business hours, and callers may experience long wait times, especially after major data breaches. For quicker service, consider calling during off-peak hours or using online forms for complaints and inquiries. The ICO staff are trained to handle a wide range of queries and may direct you to submit details via email or online for tracking purposes.
Companies House
Services are available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include complex queries or issues with online submissions. Wait times can be long during peak hours, especially near filing deadlines. It's advisable to call during off-peak times or use online services for standard requests. Phone support is best suited for more complex issues or when online options are not feasible.
Competition and Markets Authority
You can also report suspected anti-competitive practices or market problems. Feedback on consultations, such as annual plans or proposed regulatory changes, is also accepted. Calls are typically handled during published operating hours. While specific wait times aren't provided, having all necessary information ready can expedite the process. For reporting issues, you might be directed to submit details online or via email for documentation.
Prudential Regulation Authority
Calls to the PRA can address regulatory inquiries, complaint submissions, and authorization guidance. Services are available during business hours, and callers may be redirected to specific departments or asked to provide documentation for complex issues. Typical reasons for calling include seeking information on compliance, reporting non-compliance, and understanding authorization processes. While specific wait times are not provided, calling during non-peak hours may reduce wait times.
North Yorkshire Fire and Rescue Service
Callers can request fire safety advice, arrange home fire safety checks, and be routed to the appropriate department for specific concerns. The switchboard staff are known to be helpful and can provide general information or direct calls to the right department. While specific wait times are not provided, calling during regular business hours is recommended for prompt assistance. For fire safety checks, be prepared to provide your address and contact details.
West Mercia Police
General enquiries about police services, lost property, or administrative matters can be made Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Callers should be prepared to provide details of incidents, including location and personal contact information. Typical wait times can vary, especially during peak hours or major incidents, so calling during off-peak times is advisable. For emergencies, dial 999 instead.
Ministry of Defence - Joint Casualty and Compassionate Centre (JCCC)
Services include casualty notifications, repatriation, funeral entitlements, and support for next of kin. Additionally, the JCCC handles historic military commemorations and war grave identifications during normal working hours. Compassionate travel arrangements for next of kin or service personnel are also available around the clock. Callers typically contact JCCC for urgent support and advice, with the centre prioritizing emergency contacts and next of kin. Wait times can vary depending on the nature of the call, but immediate assistance is prioritized for urgent cases.
Lancashire Fire and Rescue Service
You can report fire safety concerns, request fire safety advice, report ongoing incidents, and inquire about community safety programs. Emergency incidents should be reported via the 999 line, which is available 24/7. Non-emergency queries are best handled during office hours by calling the main contact number or using the online form. Wait times may vary, especially during peak hours or major incidents, so it's advisable to call during less busy times if possible.
Lancashire Constabulary
Members often contact the branch for workplace representation, addressing grievances, and managing administrative tasks such as branch meetings and elections. Calls are typically made during branch operating hours, and it is advisable to have your UNISON membership number and relevant details ready. While wait times can vary, contacting the branch earlier in the day may help avoid delays. The branch also holds an annual general meeting between January and March, where members can participate in elections and discussions.
HM Treasury
Common reasons for calling include submitting Freedom of Information requests, making budget representations, and lodging complaints about services. Calls are typically answered during operating hours, though specific times are not provided. It is advisable to call earlier in the day to avoid potential wait times. Be prepared with a clear description of your enquiry or complaint, as well as any necessary contact information. HM Treasury does not request money or personal details via phone or email, so be cautious of potential scams.
Solicitors Regulation Authority
You can inquire about becoming a solicitor, seek advice on professional ethics, and get assistance with regulation and compliance questions. Typically, contacting the SRA by phone is quick and straightforward, especially for urgent matters. While written contact is preferred for most queries, phone calls are recommended for immediate assistance. Appointments are necessary for in-person visits, and contacting them via their website is also an option.
Foreign, Commonwealth & Development Office Association
Common reasons for calling include renewing memberships, updating personal details, and inquiring about upcoming events. The office is staffed by a small team, with some officers only available on certain days, so it is advisable to call during office hours. Email contact is recommended for specific queries. Wait times can vary, but calling during mid-morning or early afternoon may help avoid peak times.
South Yorkshire Police
This number is available 24/7 for reporting emergencies and non-emergencies. For emergencies, calls are typically answered within 10 seconds. Non-emergency calls, made via 101, may have longer wait times and incur a flat fee. Complaints about police officers or staff are handled by the Professional Standards Department, while issues with the Chief Constable are directed to the PCC. Pension enquiries are also managed during weekdays. It's advisable to call during off-peak hours to avoid long wait times.
Surrey Police
This service is available during standard business hours and is crucial for suppliers and contractors seeking to understand procurement requirements or engage with the police force. Common reasons for calling include questions about contract details, supplier requirements, and procurement regulations. While typical wait times are not specified, calling during mid-morning or early afternoon may help avoid peak times. For specific contract details, visiting the Surrey or Sussex Police website to access the contract register is recommended.
Oxfordshire Fire and Rescue Service
For emergencies, always dial 999. This number is used for non-emergency inquiries such as fire safety advice, recruitment queries, and community engagement programs. Fire safety guidance is available during standard office hours, where you can receive compliance information for both public and businesses. Recruitment inquiries for firefighters and support staff are also handled during these hours. The service is committed to diversity and inclusion, ensuring a supportive environment. Typical wait times are minimal, but calling during office hours is recommended for non-emergency issues.
Lincolnshire Fire and Rescue
Non-emergency services, such as home fire safety checks and reporting fire hydrant faults, are available during business hours. The organization also handles general enquiries about fire safety, recruitment, and community services. Callers may experience longer wait times during major incidents, but emergency calls are always prioritized. For non-emergencies, it is advisable to call during business hours or use online forms when available.
Transport for West Midlands
Common reasons for calling include checking journey plans, reporting lost items, and giving feedback on services. The service is available Monday to Saturday, with varying hours, and is closed on Sundays and Bank Holidays. Callers may experience long wait times during peak hours, particularly on Mondays or after disruptions. For quicker service, consider calling mid-week or using online forms when possible. Lost property on buses or trains requires contacting the specific operator.
Leicestershire Fire and Rescue Service
Although emails are preferred for correspondence, you can still call for more immediate concerns or for when you need a voice interaction. It's important to have your contact details handy, including your name and phone number or email, to ensure follow-up if necessary. The best time to call is between Monday to Thursday from 09:00 to 17:00, and on Fridays until 16:30. Waiting times aren't specified, but providing clear information may expedite your request.
Hertfordshire Constabulary
Calls are prioritized based on urgency, with emergency situations receiving immediate attention. Non-emergency calls may experience longer wait times, particularly during peak periods. It's advisable to call during standard operating hours for non-urgent matters. The constabulary is equipped to handle both urgent and non-urgent assistance requests, ensuring public safety and support. Callers should be prepared to provide detailed information to facilitate efficient service.
Hereford and Worcester Fire and Rescue Service
They also offer advice and consultations for building and planning applications and process Freedom of Information requests. The service operates from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. While no specific wait times are mentioned, it is advisable to call during non-peak hours. Always call 999 for emergencies.
Derbyshire Fire & Rescue Service
Primarily, this number is for emergency fire and rescue services, accessible 24/7. In urgent situations like fires or accidents where immediate danger is present, calling this number ensures rapid response. Additionally, the department offers fire safety advice and can schedule inspections during weekdays. While wait times for emergency responses are unpredictable, fire safety advice usually requires a prior appointment. To avoid any delays, calling during non-peak weekday hours is typically recommended for non-emergency inquiries.
Surrey Fire and Rescue Service
You can also report faults related to smoke alarms or alarms for the hard of hearing provided by this service. The line is available from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. Common reasons for calling include scheduling home visits and reporting faults. While the typical wait times can vary, calling during off-peak hours might reduce the delay. It's best to use the service during weekdays for quicker responses.
Department for Work and Pensions (DWP) - Universal Credit Service Centre (Northern Ireland)
Services include assistance with claim management, reporting changes in circumstances, and answering general enquiries for residents. The centre operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Callers should be prepared for identity verification and may experience long wait times, especially during peak hours or benefit payment dates. It is advisable to call during off-peak hours for quicker service.
Department for Environment, Food & Rural Affairs
They also offer information on the Pet Travel Scheme and advice on farming and rural services. The helpline operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. For urgent matters like reporting notifiable diseases in animals, the service is available 24/7. Freedom of Information and Environmental Information Regulation requests can also be processed through this line. Typically, calling is the fastest way to get a response, as written queries may face delays.
Staffordshire Police Headquarters
You can make general enquiries related to the Staffordshire Commissioner’s Office, submit Freedom of Information (FOI) requests, or apply for a complaint review if dissatisfied with a police complaint outcome. These services are typically available during office hours. While specific wait times are not provided, calling during mid-morning or mid-afternoon may reduce wait times. For FOI requests and complaint reviews, you may need to provide detailed information or complete online forms. The office can redirect calls to appropriate departments if necessary.
Coventry City Council
This number is primarily used for handling general enquiries and feedback, including complaints, comments, and compliments about council services. The reception staff are available from Monday to Friday, 9am to 5pm, excluding bank holidays. Common reasons for calling include checking the status of applications, confirming eligibility for services, and submitting feedback. While specific departments may require a transfer, the main reception can address most initial queries. Callers may experience long wait times during peak hours, so it is advisable to call during less busy periods.
Leeds City Council
This number handles enquiries related to housing, council tax, benefits, social services, roads, parking, parks, and school places. The service is available Monday to Friday from 09:00 to 17:00, except on Wednesdays when it starts at 10:00. Common reasons for calling include checking application statuses, confirming eligibility for services, and reporting issues. Callers are advised to have relevant account or reference numbers ready to expedite the process. Wait times can be long, especially during peak hours or after public holidays, so calling during off-peak times is recommended.
Kirklees Council
Callers are typically greeted by an automated menu and can select options to reach specific departments. The line is open during standard operating hours, but callers may experience long wait times, especially during peak periods or after public holidays. For urgent social care issues, it's advised to state this clearly at the beginning of the call. To avoid delays, consider calling during off-peak hours or using online services when possible.
Northumberland Fire and Rescue Service
Common reasons for calling include making general enquiries about fire service operations, reporting non-emergency incidents, and obtaining information about local fire stations. The reception is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Typical wait times can vary, with longer waits reported during peak hours. It's advisable to call during off-peak times or use email for non-urgent queries. For emergencies, always dial 999.
Northamptonshire Police, Fire and Crime Commissioner
The customer service team is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Common reasons for calling include seeking information on community safety, recording complaints against the force, and requesting reviews of previous complaints. While specific wait times are not provided, calling during non-peak hours, such as early mornings, may reduce wait times. For written correspondence, you can send mail to Darby House, Wellingborough.
Driver and Vehicle Licensing Agency (DVLA)
You can declare a Statutory Off Road Notification (SORN) to exempt your vehicle from tax and insurance requirements. This can be done online, by phone, or by post. Vehicle tax enquiries, including payments, exemptions, and penalties, are also handled. Automated services are available 24/7, while staffed support is accessible during business hours. Callers often experience long wait times, especially during peak hours, so it's advisable to call early in the morning or use online services for faster assistance.
Dorset Police
The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers often reach out for information on traffic fines, licence statuses, or updates on ongoing cases. While wait times can vary, it is advisable to call during off-peak hours to avoid delays. Non-urgent matters are best handled online or via email, as phone lines can be busy, especially after major incidents.
North Yorkshire Fire & Rescue Authority
This number is primarily used for general enquiries about the Authority's operations, meetings, and administrative matters. Calls are typically handled by the Authority Secretary, and meetings occur four times a year, mostly during daytime hours. While specific wait times aren't provided, it's noted that calling during early office hours or avoiding meeting days can help reduce wait times. The best time to call is Monday to Friday during office hours.
Lincolnshire Police
You can report non-urgent crimes, request police reports, and schedule community safety presentations. They also offer services like car seat installation checks, citizen ride-alongs, fingerprinting, and home security surveys. Station tours and overnight parking requests can also be arranged. While emergency situations require dialing 999, non-emergency calls are handled during operating hours, with some services needing advance booking. Wait times can vary, especially after major incidents, so calling during off-peak hours is recommended.
Avon & Somerset Constabulary Learning Solutions
You can book rooms like lecture theatres or specialist suites for police or external events, subject to eligibility and availability. Additionally, you can request information about police training programs, including entry requirements and course content. School engagement requests are also facilitated, allowing schools to plan educational inputs with the Early Intervention Team. Typically, calls are best made during operating hours, though specific times are not provided. It's advisable to prepare all necessary documents and details before calling to ensure a smooth process.
Northumbria Police Headquarters Ponteland
For emergencies, the number 999 should be used, while non-emergencies can be reported via 101 or the main contact number. The headquarters operates 24/7 for emergencies, with standard hours for other services. Common reasons for calling include reporting incidents, requesting police records, and seeking information on local policing. Wait times can vary, especially during peak periods or major incidents. It's advisable to call during off-peak hours for quicker service.
Office of the Police and Crime Commissioner for Merseyside
Common reasons for calling include seeking information on police policies, submitting complaints, and understanding victim support options. While typical wait times are not specified, calling during standard operating hours is recommended. It is advisable to check FAQs and complaints guidance online before calling to ensure efficient service.
HM Revenue and Customs
Common reasons for calling include questions about UK tax obligations, payments, and reliefs for both individuals and businesses. You can also get assistance with Child Benefit, tax credits, and other state support payments. Additionally, the line provides support for customs and excise duties, as well as compliance and enforcement issues. Typically, callers experience automated menus and may need to wait during peak times. Having your identification and reference numbers ready can expedite the process.
Hampshire Constabulary
You can submit, track, and receive responses to FOI requests about police data, procedures, or personal information. Additionally, you can request information about yourself, others, or police force data, including queries related to domestic violence or sexual offenders. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Enquiries are acknowledged with an auto-response, and the statutory response time for FOI requests is 20 working days. For best results, call during weekday mornings when wait times are typically shorter.
Gloucestershire Constabulary
Common reasons for calling include reporting suspicious activity, seeking police presence for non-urgent matters, and asking about lost property or community policing. While emergencies should be directed to 999, this line is suitable for less urgent concerns. Wait times can vary, especially during peak hours, but online forms are available 24/7 for non-urgent reports. It's advisable to call during regular operating hours for the quickest response.
London Borough of Hackney
Callers can inquire about council services, receive customer support for online services, and submit complaints or feedback. The line is open Monday to Friday, with slightly reduced hours on Wednesdays. Typical wait times can range from 4 to 10 minutes, especially during peak hours. For quicker service, it's advisable to call early in the morning or on Thursdays and Fridays. Face-to-face support is also available at the Service Centre for those needing in-person assistance.
Department for Work and Pensions (DWP) - Universal Credit Helpline (Live Service)
Services include answering questions about claims, eligibility, payments, and account issues. The helpline also supports application processes, identity verification, and accessibility needs. Operating hours are Monday to Friday, from 08:00 to 18:00. Common reasons for calling include starting or updating a claim, verifying identity, and accessing support for hearing or language needs. While the helpline is free to call, users often experience long wait times, particularly during peak hours or after policy changes. It's advisable to call early in the day to potentially reduce wait times.
Department for Transport
Common reasons for calling include seeking information on transport policies, regulations, and updates. The switchboard operates Monday to Friday from 08:30 to 17:30 and on Saturdays from 09:00 to 13:00. It is closed on Sundays. Callers may experience long wait times, especially after major announcements or during peak hours. For non-urgent matters, using the online contact form is recommended. To avoid redirection, clearly state the nature of your enquiry at the beginning of the call.
Ministry of Defence - Veterans UK
The helpline also provides housing, welfare, and bereavement support, along with referrals to the Veterans Welfare Service. Typically, callers can expect assistance during standard operating hours from Monday to Friday. However, during peak times, wait times may be longer. For urgent emotional support outside these hours, callers are redirected to partner organizations like The Samaritans or Combat Stress.
Foreign, Commonwealth & Development Office
You can make general enquiries about FCDO policies, services, and activities during business hours, Monday to Friday, 08:00–18:00, and Saturday, 09:00–13:00. Emergency assistance for British nationals abroad is available 24/7, covering situations like accidents or arrests. Freedom of Information (FOI) requests can also be processed during business hours. Note that this line does not handle visa or passport enquiries, and such calls are redirected. Callers may experience long wait times during international crises or peak travel periods, but automated messages and call-back options are sometimes available.
Sussex Police
This service is available during operating hours, and it is crucial to have all necessary details ready before calling. Common reasons for contacting Sussex Police include reporting incidents not in progress, seeking updates on cases, or addressing concerns with police services. While specific wait times are not provided, callers may experience delays during peak periods or emergencies. It is advisable to call during off-peak hours for quicker assistance.
Thames Valley Police Headquarters
The phone service is available Monday to Thursday from 09:00 to 14:00 and Friday from 09:00 to 12:00, though email is preferred due to limited telephone cover. Common reasons for calling include seeking information on policies, submitting complaints, and making written enquiries. For written correspondence, submissions can be made 24/7 via email or post, with responses typically within 10 working days. Complaints related to the OPCC can be submitted during office hours, with online guidance available. For emergencies or operational issues, contact Thames Valley Police directly via 101 or 999.
Merseyside Police
This line is specifically for reporting serious offenses in progress, situations posing immediate danger to life or property, or major public disruptions. Callers can also make silent emergency calls if speaking is unsafe, by following the silent call procedure. Additionally, pre-registered users can send emergency SMS messages to 999. It's crucial to use this number only for genuine emergencies, as misuse can delay response times. For non-emergencies, the 101 number should be used. Typical wait times are minimal, but it's best to call during off-peak hours if possible.
Office of the Police and Crime Commissioner for Dorset
Calls are typically answered during office hours from Monday to Saturday. Common reasons for calling include seeking information on the Commissioner's activities, submitting FOI requests, and appealing complaint outcomes. While wait times are not specified, calling during mid-morning or mid-afternoon may reduce hold times. It's important to note that the office cannot handle operational police matters or most complaints about police conduct.
Northamptonshire Police
Callers can also make general enquiries or connect to specific departments or officers. This service operates during regular hours and uses an automated system with voice recognition to direct calls appropriately. Common reasons for calling include reporting minor crimes, seeking advice, or connecting with community officers. Wait times can vary, especially during peak hours, and non-urgent matters may be scheduled for follow-up. It is advisable to call during mid-morning or early afternoon to avoid longer waits.
Leicestershire Police
You can report crimes in progress or emergencies 24/7. For non-emergencies, such as crimes that have already occurred, you can also call at any time. General enquiries and requests for information are handled around the clock. You can leave messages for specific officers if you have their identification number. Anonymous crime reporting is available through Crimestoppers. For those who use British Sign Language, non-emergency incidents can be reported via the InterpretorNow Service from 8 AM to midnight daily. Wait times may vary, especially during peak hours or major incidents, so calling during off-peak times is advisable.
Office of the Police, Fire and Crime Commissioner
You can inquire about the Commissioner's office operations, request information, or provide feedback. Additionally, they process complaints regarding the Commissioner or Deputy Commissioner. Calls are typically answered during office hours, and the wait times can vary. It's advisable to call mid-morning or mid-afternoon to avoid peak times. For complaints, specific details are required, and these can also be submitted via email or post if preferred.
South Yorkshire Fire and Rescue
Callers can inquire about general services, schedule home safety checks, and receive business fire safety advice. The line is also available for handling complaints, compliments, and data protection inquiries. Typically, calls are answered during operating hours, but if not, leaving a voicemail is recommended. Callers often experience long wait times during peak periods, so it's advisable to call during off-peak hours or use email for a quicker response.
Warwickshire Fire and Rescue Service
You can book a Home Fire Safety visit, submit complaints or provide feedback regarding the services. For general safety questions, the service addresses queries about fire incidents, safety measures, and service details. It is advisable to contact the headquarters during operating hours for non-urgent matters. Emergency situations should still be directed to 999. Typical wait times are not specified, but contacting them during regular business hours increases the chance of a prompt response. Home Fire Safety visit requests and complaint submissions follow straightforward procedures.
Department for Science, Innovation and Technology
This service is available 24/7, ensuring that press and media queries regarding departmental activities, policies, and news are promptly addressed. Journalists are required to provide their credentials or media affiliation when calling. The line is specifically for media use, and general public queries may not be addressed. Typical wait times are not specified, but the phone and inbox are monitored at all hours to ensure timely responses. It's best to have all necessary information ready before calling to facilitate a smooth interaction.
Department for Levelling Up, Housing and Communities
Common reasons for calling include seeking information on housing policies, filing complaints, or requesting specific departmental information. The line is open Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers may experience longer wait times during peak hours, typically around midday. It is advisable to call early in the morning or later in the afternoon to avoid delays.
Devon and Somerset Fire and Rescue Service
These services are available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include arranging a free home safety visit for at-risk community members and obtaining fire safety guidance for homes and businesses. Calls are typically answered by trained staff who can arrange follow-up visits or provide immediate advice. While specific wait times are not provided, calling during non-peak hours, such as early mornings, may reduce wait times.
Buckinghamshire Fire and Rescue Service
This includes general enquiries about fire safety, submitting complaints regarding service or staff, and requesting public information. The office operates Monday to Thursday from 08:30 to 16:30 and Friday from 08:30 to 16:00. For emergencies, always dial 999. Typical wait times are not specified, but responses are generally handled during business hours. For quicker service, consider calling during mid-morning hours when lines may be less busy.
Bedfordshire Police
This service is available during operating hours, with some services accessible online. Common reasons for calling include seeking information on police services, reporting minor crimes, and contacting local police teams. Wait times can vary, especially during peak hours or major incidents, so it is advisable to call during off-peak times. The general enquiries line has limited availability on weekends, with reduced hours on Saturdays and closure on Sundays.
Wakefield Council
You can handle general enquiries, urgent matters, and council tax and benefits queries. The line is available 24/7 for urgent issues, but specific services like council tax are only available Monday to Friday from 10:00 to 16:00. Social care support is accessible during weekdays with emergency out-of-hours options. For non-urgent matters, online contact is recommended to avoid long wait times. Peak hours may lead to delays, so calling during off-peak times is advisable.
Avon and Somerset Police and Crime Commissioner
Callers can also inquire about commissioning victim support and community safety services. Typical reasons for calling include seeking information on policing priorities or submitting complaints. While specific wait times are not provided, it is noted that long wait times can occur. To avoid delays, it may be beneficial to call during non-peak hours or use online forms for non-urgent matters.
Avon and Somerset Police
This line is primarily for reporting non-urgent crimes or incidents, providing feedback on police services, and making complaints against officers. It also supports joining community schemes, applying for jobs or volunteering, and making Freedom of Information requests. The line is available during operating hours, with online options available 24/7. Callers often experience long wait times, especially during peak hours, so using online forms is encouraged for faster service. The police headquarters is closed to the public without an appointment, and non-emergency enquiries should use this number or the online reporting system.
Nottinghamshire Fire and Rescue Service
These services are available Monday to Friday from 08:30 to 16:30. For emergencies, callers must dial 999. Non-emergency queries are addressed during office hours, with complaints acknowledged within two working days and investigated within ten working days. Typical wait times may vary, with occasional reports of long waits during peak hours. It's advisable to call during mid-morning or early afternoon for potentially shorter wait times.
Derbyshire Constabulary
This service is available 24/7 and is intended for life-threatening or urgent incidents. Common reasons to call include reporting crimes, incidents, or emergencies. If you cannot speak, you can still alert the police by following the 'silent 999' protocol. Typically, operators respond quickly, but during peak times, there may be brief delays. It is crucial to provide the location and nature of the emergency when calling. Remember, 999 should only be used for genuine emergencies.
Dorset & Wiltshire Fire and Rescue Service
Callers can inquire about fire safety, community support, and general information. This line is available during standard office hours, and it is important to use this number for non-emergencies only. Emergency situations should be directed to 999. Wait times may vary, but typically, calls are handled promptly during business hours. It's advisable to call during mid-morning or mid-afternoon to avoid peak times.
Cheshire Fire and Rescue Service
The service operates Monday to Friday from 08:30 to 17:00. Common reasons for calling include seeking general information, submitting feedback, and notifying about planned burns. For emergencies, always dial 999. Typical wait times may vary, but calling mid-morning or early afternoon can help reduce waiting. Complaints and compliments can also be submitted via email or online form. Reporting controlled burns in advance helps prevent unnecessary emergency responses.
City of Edinburgh Council
The line is available Monday to Friday during office hours, with an emergency line accessible 24/7. Callers may experience long wait times, especially during peak hours or after weekends. For quicker service, it's advisable to call during off-peak times. The automated menu guides callers to the appropriate department, and live agents are available for more complex enquiries. Emergency calls are prioritized and handled promptly.
Office of the Police and Crime Commissioner for Leicestershire
Common reasons for calling include making general enquiries about police and crime matters, submitting complaints or feedback, and seeking victim support referrals. The office also facilitates public participation in consultations regarding policing priorities. Calls are typically handled during operating hours. While specific wait times are not provided, it is advisable to call during non-peak hours, such as mid-morning or early afternoon, to potentially reduce waiting periods. Staff expect courteous interactions, and aggressive behavior is managed according to policy.
Financial Conduct Authority
You can call to ask questions about financial services, report concerns about firms, or seek guidance on financial matters. The helpline is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include reporting scams or unauthorized firms, and making complaints about financial services. While wait times can vary, they are typically longer during peak hours or following major financial news. For quicker service, consider calling during off-peak hours or using email for non-urgent queries.
West Midlands Police
For emergencies, dial 999 to report crimes in progress or life-threatening situations. For non-emergencies, such as reporting less urgent crimes or seeking advice, call 101. General enquiries can be made during business hours, Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Anonymous crime reporting is available 24/7 via Crimestoppers at 0800 555 111. Complaints about police conduct should be submitted through the dedicated process online. Callers often experience long wait times on the 101 line, especially during peak hours, so it is advisable to call during off-peak times or use online services when possible.
City of London Police
They also offer specialized support for economic crimes like card fraud and insurance fraud. General enquiries about police services, lost property, and non-emergency support can be addressed during business hours. For emergencies, the 999 line is available 24/7. Typically, wait times may vary depending on call volume, but non-emergency calls are best made during standard business hours to avoid delays. The police department is known for its expertise in economic crime investigations, making it a critical resource for residents and businesses in the area.
Essex County Fire and Rescue Service
This number is particularly useful for addressing public and stakeholder inquiries about fire safety regulations, emergency response protocols, and organizational details. Additionally, you can arrange to attend public meetings or committee sessions, with assistance available for special access requirements. Estimated wait times for calls are typically short during standard business hours, but it's advisable to call during mid-morning or mid-afternoon to avoid peak periods.
Staffordshire Fire and Rescue Service
The phone line is operational from Monday to Thursday, 08:30 to 17:00 and on Friday from 08:30 to 16:30, excluding Bank Holidays. For emergencies, always dial 999. Common reasons for calling include asking questions, reporting non-urgent incidents, and requesting the fire service's presence at community events. It's advisable to call early in the day to minimize wait times.
Suffolk Fire and Rescue Service
Services include obtaining fire safety advice, seeking general information, and addressing administrative matters. This number should be accessed during out of office hours for these purposes. For immediate risks, calling 999 is advised. People often call to inquire about fire prevention tips, learn more about safety inspections, or resolve questions related to service operations. While specific wait times are not noted, callers may experience occasional delays, particularly when routing to the correct department. Calls during early evening tend to be more efficient, reducing wait times.
Kirklees Metropolitan Council
Common reasons for calling include making service requests such as waste collection, housing issues, and social care. The council also handles general enquiries about services and departments, as well as complaints and feedback. Appointments with council officers can be booked through this number. Typically, callers may experience long wait times during peak hours, so it is advisable to call during off-peak times if possible. The council's switchboard operates during standard business hours, and callers should be prepared to provide personal details and specifics about their request to be directed appropriately.
Health
56 guides available
Modality Partnership Hull - West Hull Health Hub
Patients can schedule appointments with GPs and nurses for both routine and urgent care. Prescription requests for repeat and acute medications can also be handled over the phone. Additionally, callers can obtain information about the clinic's services, opening times, and receive health advice. The clinic operates with modern facilities, including 32 clinical rooms, and provides integrated primary and community care services. While specific wait times are not provided, calling during non-peak hours may reduce wait times.
Queen's Medical Centre
Callers can request directions, be connected to specific wards or clinics, and inquire about appointments. The phone lines are open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It's advisable to call during off-peak hours to avoid long wait times. For specific services like audiology or appointments, having patient details ready can expedite the process. The switchboard efficiently directs calls to the relevant departments, ensuring you reach the right contact quickly.
NHS Greater Manchester Integrated Care Partnership
Callers can ask about NHS services, care pathways, and receive assistance with navigating integrated care services across Greater Manchester. The line is open during standard office hours, and callers may be redirected to local GP practices or specialist services for specific clinical issues. Typical wait times can vary, but calling during mid-morning or mid-afternoon may reduce wait times. This service is crucial for patients seeking guidance and support within the NHS framework.
Hurley Group at Streatham Place
Patients can book, reschedule, or cancel appointments with doctors or nurses, though they may be encouraged to use the Dr IQ app for these tasks. Prescription requests and medical documentation, such as sick notes or referral letters, can also be handled over the phone. Common reasons for calling include checking appointment availability, requesting repeat prescriptions, and obtaining medical certificates. Typical wait times are not specified, but delays are possible. The best times to call are during standard operating hours, avoiding peak times if possible.
Joint Library of Ophthalmology, Moorfields Eye Hospital, and UCL Institute of Ophthalmology
The library is accessible during operating hours, with specific services available online or in-person. Common reasons for calling include accessing specialist collections, arranging museum visits, and seeking accessibility support. Wait times are typically short, but it is advisable to call during mid-morning or mid-afternoon to avoid peak times. Accessibility support is available, but advance notice is recommended for special arrangements.
Samaritans
You can call them at +44116123 for immediate assistance. They also offer email support, web chat, in-person visits, and letter writing services. Calls are free and do not appear on phone bills. While phone support is available around the clock, web chat operates during limited hours, and email responses may take a few days. In-person support varies by branch, so checking local times is advised. Wait times can occur during peak periods, but persistence is encouraged.
University Hospital Coventry Charity
Common reasons to call include making donations, setting up regular giving, and seeking guidance for fundraising activities. The charity also handles complaints and feedback regarding its activities. Calls are typically answered Monday to Friday, from 09:00 to 17:00, excluding bank holidays. For detailed or non-urgent queries, email is recommended. Wait times may vary, but calling during core hours increases the likelihood of reaching a representative.
Royal Sussex County Hospital (Charity Office)
Common reasons for calling include inquiries about how to donate, organizing fundraising events, and processing donations with Gift Aid. The office is available during standard business hours, and callers often seek guidance on legacy and planned giving. While typical wait times are not specified, calling during mid-morning or early afternoon may help avoid peak times. If visiting in person, it's advisable to call ahead for directions as the office can be difficult to locate.
Royal Preston Hospital Charity Office
You can call to inquire about donation processes, fundraising events, and how to apply for funding from the Governors Charitable Fund. The office is located at the main entrance of the hospital, next to Preston's Cafe. Donations can be made via phone, text, or in person. Typical reasons for calling include processing donations, seeking information on fundraising activities, and obtaining support for funding applications. Calls are best made during office hours for prompt assistance.
NHS National Services Scotland - Pharmacy Services Edinburgh
This includes handling queries related to prescription endorsements, disallowed or rejected items, and reported issues specific to the Edinburgh area. The service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. It is recommended to have all relevant prescription or endorsement details ready before calling to ensure a smooth and efficient process. While typical wait times are not specified, calling during non-peak hours, such as early mornings or late afternoons, may result in shorter wait times.
NHS National Services Scotland
Callers can book or reschedule vaccination appointments, access primary care support for general practitioners and other healthcare providers, and obtain information on national population screening programs. Additionally, the service offers specialist healthcare commissioning and legal advice through the Central Legal Office. Common reasons for calling include managing vaccination schedules and seeking support for healthcare providers. While wait times can vary, they tend to be longer during peak hours, particularly for vaccination bookings. To minimize wait times, it is advisable to call during off-peak hours.
General Medical Council
Common reasons for calling include inquiries about registration processes, standards, and complaints. The phone lines are open Monday to Friday from 09:00 to 17:00 BST. Callers may experience long wait times, especially on Mondays and Fridays, so it is advisable to call mid-morning on Tuesdays or Wednesdays for a quicker response. Clearly stating the nature of your inquiry at the beginning of the call can help avoid unnecessary redirects.
Health and Social Care Board (Northern Ireland)
This number is primarily used for handling general inquiries related to health services, social care, and related support. Calls are typically managed from Monday to Friday. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. This service is ideal for those seeking information on health services, eligibility criteria, and other related queries.
UCL Institute of Neurology, Movement Disorders Centre
Common reasons for calling include booking or rescheduling consultations for movement disorders, managing referrals for advanced therapies, and general inquiries about clinical trials. The centre operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. It is a major referral hub, and most appointments require a referral from a GP or specialist. For non-urgent queries, email is recommended. Callers may experience long wait times, especially for new referrals, so contacting during off-peak hours may be beneficial.
UCL Institute of Neurology, Unit of Function Neurosurgery
Common reasons for calling include scheduling clinical appointments, obtaining patient information, and inquiring about research opportunities. Referrals are typically required for new patient appointments. The unit collaborates with the National Hospital for Neurology and Neurosurgery. While specific wait times are not provided, callers may experience delays due to high demand. It is advisable to call during operating hours for the best response. For non-urgent inquiries, email or online forms are recommended.
Royal Sussex County Hospital (Patient Experience Team)
You can submit feedback during operating hours via phone, with online forms and emails accepted 24/7. Common reasons for calling include submitting feedback, resolving complaints, and obtaining information about hospital services and patient rights. While typical wait times are not specified, it's advisable to call during non-peak hours for quicker assistance. If you encounter issues, written complaints can be submitted anytime, and the team will follow up as soon as possible.
The Willow Group - Brune Medical Centre
Patients commonly call to schedule appointments, register as new patients, or request prescription refills. The clinic operates Monday to Friday, providing consultations and other medical services. While specific wait times are not provided, calling during mid-morning or early afternoon may help avoid peak times. The centre is a valuable resource for those seeking routine medical care and advice, ensuring patients receive timely and efficient service. If you need to book an appointment or register as a new patient, this number is your direct line to the clinic's services.
The Willow Group
They also offer online consultations for medical advice, appointment requests, and prescription renewals. The clinic operates Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. For urgent needs outside these hours, patients can contact NHS 111. Common reasons for calling include booking appointments, seeking urgent care, and requesting medication renewals. Wait times can be long during peak hours, so using the NHS App for non-urgent matters is recommended.
The Ridge Medical Practice
Patients often call to inquire about available services, book or modify appointments, and submit feedback or complaints. The practice operates a triage system to prioritize urgent cases. Typical wait times can be long, especially during peak hours, so calling early in the day is recommended. The practice also offers online services for some tasks, which can be a convenient alternative to calling.
NHS Wales Shared Services Partnership
Common reasons for calling include general enquiries about operations, accounts payable support, and contractor services related to the Disclosure and Barring Service (DBS). Typically, calls are handled Monday to Friday during operating hours. Callers may experience longer wait times during peak hours, especially for accounts payable and general enquiries. It is often recommended to use email for detailed or non-urgent queries. The best times to call are generally during mid-morning or mid-afternoon to avoid peak periods.
The Garth Surgery
You can also request sick notes and submit eConsults for non-urgent advice online. The reception is available during regular hours, with extended access on select evenings and weekends via East Cleveland PCN. For urgent medical help outside these hours, NHS 111 is available, and in emergencies, call 999. Typically, calling during mid-morning or early afternoon may result in shorter wait times.
NHS England
You can inquire about NHS services, structure, and policies, or file complaints regarding service delivery. The line is not for clinical or urgent medical issues; such calls are redirected to NHS 111 or local services. Callers often experience long wait times, especially during peak hours or high public concern periods. It's advisable to call during off-peak hours for quicker service. The service is available during standard operating hours, and callers may need to navigate an automated system before speaking to a representative.
The Royal London Hospital
Common reasons for calling include reaching specific hospital departments or addressing urgent medical concerns. The switchboard operates during hospital hours, but callers may experience long wait times, especially during peak periods. For urgent issues, clearly stating the urgency and providing patient details can expedite the process. To avoid delays, it's best to call during off-peak times, typically between 14:00-18:00 or after 20:00.
St Austell Healthcare
Common reasons for calling include scheduling appointments with GPs or nurses, requesting repeat prescriptions, and seeking urgent care advice. The clinic operates Monday to Friday from 08:00 to 18:30 and Saturday from 09:00 to 13:00. For urgent care, it's recommended to call before 3pm to ensure timely assistance. After 18:30, calls are directed to NHS 111 for out-of-hours care. Patients may experience long wait times during peak hours, so calling early is advisable.
NHS Blood and Transplant
You can also provide feedback or make complaints about NHS services. For medical-related questions, support is offered around the clock. Freedom of Information requests are handled during business hours. Common reasons for calling include checking donation eligibility, scheduling appointments, or seeking medical advice post-donation. While the line is open at all times, peak hours may lead to longer wait times, especially after major campaigns. Consider calling during off-peak hours for quicker service.
Greater Manchester Health and Social Care Partnership
Callers can inquire about partnership initiatives, integrated care, and receive assistance in navigating local services. Feedback and complaints about health and social care services can also be addressed. Typical wait times may vary, especially during peak hours or following major health announcements. It is advisable to call during off-peak hours for a quicker response. The partnership often redirects specific service queries to local NHS trusts or councils, ensuring callers receive the most accurate information.
Beaumont Sainsbury Animal Hospital (Royal Veterinary College)
Services include general consultations, emergency care, and specialist services in areas like surgery and cardiology. The hospital operates with pre-booked appointments available seven days a week and provides 24-hour emergency care. As a teaching hospital, consultations are often conducted by final-year students under supervision, which can result in longer consultation times. Separate waiting areas for different species help reduce stress for pets. The hospital is recognized for high standards in rabbit and feline care.
Brune Medical Centre (The Willow Group)
Patients can call for general medical advice, book appointments, request repeat prescriptions, and inquire about blood tests. The line is open Monday to Friday from 08:00 to 18:00. Common reasons for calling include triage for urgent medical needs and providing feedback or complaints. While the centre provides disabled access and shared services across five sites in Gosport, callers may experience long wait times, especially during peak hours. It's advisable to call during off-peak times or use online services for quicker assistance.
Freeman Hospital
Common reasons for calling include managing appointments, accessing accessibility support, and general enquiries about hospital services. The switchboard staff are known for their efficiency in directing calls. Accessibility support is available for those with hearing or speech impairments through textphone or the NGT Lite app. While specific wait times aren't provided, callers may experience delays during peak hours. It's advisable to call during off-peak times for quicker service.
NHS Greater Manchester Integrated Care Board
Callers can obtain information about the board's services, structure, and policies. The line also supports the development and oversight of population health strategies. Communication between board members and stakeholders is facilitated here. Calls may be routed to the appropriate department based on the nature of the enquiry. Wait times can vary, with peak hours potentially leading to longer waits. It's advisable to call during off-peak times for quicker service.
The Lawson Practice
Common reasons for calling include scheduling healthcare visits, inquiring about services, and managing prescriptions. Typical wait times can be long during peak hours, but calling during off-peak times or using online services can help. The practice offers extended hours on some evenings and occasional Saturdays, providing additional flexibility for patients. For non-urgent requests, online forms are available, reducing the need to call.
NHS Digital
Common reasons for calling include resolving account issues, obtaining technical support, and submitting feedback about NHS services. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers often experience shorter wait times mid-morning or mid-afternoon, while peak times such as Mondays and post-holidays can lead to longer waits. For urgent technical issues, escalation options are available.
St Thomas' Hospital
You can also book or amend appointments for radiology, ultrasound, CT, and other diagnostic exams from Monday to Friday, 09:00–17:00. The Patient Advice and Liaison Service (PALS) is available during the same hours to resolve patient concerns and complaints. Typical wait times can be long during peak hours, so calling during off-peak times is recommended. The main switchboard operates around the clock, but specific services have limited hours.
NHS South East London Integrated Care Board
Callers can inquire about services, policies, and contact details, or lodge complaints regarding NHS services. Freedom of Information (FOI) requests and feedback about general practice services are also handled. While general enquiries are managed by a central team, specific email addresses are available for complaints and FOI requests. Callers may experience long wait times, especially during peak hours or after major announcements. It's advisable to call early in the day or mid-week for potentially shorter wait times. Written requests for FOI and complaints are preferred and can be sent via email or post.
NHS 111
This service is ideal for urgent but non-life-threatening situations, offering guidance on symptoms and directing callers to appropriate NHS services, including mental health, dental, and pharmacy support. The service is accessible via phone, with Relay UK and BSL video relay options for those with hearing or speech difficulties. Interpreters are available for non-English speakers. Common reasons for calling include seeking advice on symptoms, understanding next steps for care, and accessing local health services. Wait times may vary, especially during peak hours like evenings and weekends. For quicker service, consider calling during off-peak times.
Royal Infirmary of Edinburgh
This service is available during the hospital’s main operating hours. Common reasons for calling include reaching a specific ward, obtaining general hospital information, or connecting with a staff member. While the switchboard is efficient in directing calls, it’s important to note that there may be occasional long wait times, particularly during peak hours or in emergencies. Best practices suggest calling during off-peak hours for quicker service.
University Hospital Coventry
This service is available during the hospital's operating hours. Many callers reach out to schedule appointments, inquire about visiting hours, or get updates on patient status. While specific wait times are not provided, there are occasional reports of long wait times, especially during peak hours or staff shortages. Therefore, it's advisable to call during off-peak hours, typically early mornings or afternoons, to potentially avoid delays.
NHS National Services Scotland - National Demand Optimisation Group
This includes minimizing over- and under-requesting, reducing unnecessary repeat requests, and standardizing test availability. They also collect and analyze diagnostic workload data to identify variations and gaps in test availability, supporting evidence-based decision-making. Collaborative project support is offered to facilitate multi-disciplinary collaboration across NHS Boards. Most interactions occur during standard NHS Scotland business hours, and typically involve NHS Board representatives and official channels. Common reasons for calling include seeking guidance on diagnostic test optimization and accessing diagnostic data reports.
Queen Elizabeth Hospital Birmingham
Common reasons for calling include connecting to a specific ward, obtaining patient location details, or seeking general hospital information. The switchboard operates during main hours, and callers may experience long wait times during peak periods. It is advisable to call during off-peak hours for quicker service. The staff is generally helpful and can direct calls to most hospital departments, though clinical advice typically requires redirection to the relevant ward or the Patient Advice and Liaison Service (PALS).
NHS England (Greater Manchester office)
Common reasons for calling include inquiries about local healthcare provision, lodging complaints about service issues, and requesting information about organizational changes. While specific wait times are not provided, callers may experience delays during peak hours or due to ongoing restructuring. It is advisable to call during off-peak hours for quicker service. The office is currently undergoing transformation, which may affect response times and team responsibilities.
Hurley Group Head Office
You can also request medical records. Calls are answered by reception staff who may direct you to the appropriate department. For medical queries, you might be advised to use the eConsult online system. Typical wait times can vary, with longer waits during peak hours. It's best to call during off-peak times to avoid delays.
Childline
Available 24/7, the service addresses issues such as abuse, bullying, mental health, and family problems. Callers can also receive information and advice on various topics. In cases of immediate concern for a child's welfare, referrals to safeguarding authorities like the Police or NHS may be made. Calls to Childline are free and do not appear on phone bills. While specific wait times are not provided, high call volumes can affect availability, with only 2,500 of 4,500 daily calls typically answered.
AT Medics - The Loxford Practice
Patients can also register as new patients or inquire about blood tests. The phone lines are typically busiest in the early morning, so calling later in the day may reduce wait times. Online services are encouraged for tasks like repeat prescriptions and appointment scheduling to avoid long hold times. The practice operates during standard business hours, and specific services may require patient details or other documentation.
Royal Sussex County Hospital
Common reasons for calling include connecting to specific clinical departments like A&E, Cancer Centre, or Cardiac Surgery, and accessing the Patient Advice and Liaison Service (PALS) for support and feedback. The switchboard staff are generally helpful, though peak times may lead to longer wait times. It is advisable to call during early mornings or avoid Mondays to reduce waiting. The hospital provides essential information and support to patients and families, ensuring they receive the necessary guidance and assistance.
NHS National Services Scotland - Scottish Trauma Network
This line is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Although the organization does not treat patients directly, it provides essential administrative support and network coordination. Callers typically seek information about network services or submit FOI requests. Wait times can vary, but calling during mid-morning or early afternoon may reduce hold times.
Royal Free Hospital
Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, the switchboard assists with changing or cancelling appointments, directing complaints, and providing patient support through the Patient Advice and Liaison Service (PALS). Typical wait times vary, but calling during early morning hours may reduce delays. Having specific department or ward names ready can expedite the process, especially for patient-related queries.
NHS North West London Integrated Care Board
You can call this number for various services, including general enquiries about the board's functions, submitting service complaints or feedback, and reporting incidents affecting NHS services. Calls are typically routed through a central switchboard, and you may need to provide details about your enquiry for proper routing. While specific wait times aren't provided, calling during non-peak hours might reduce waiting. The board replaced the former Clinical Commissioning Groups (CCGs) in 2022, and is led by a statutory board and executive team.
NHS National Services Scotland - Pharmacy Services
Callers can receive technical support for troubleshooting and guidance for pharmacy contractors and staff. Additionally, information about pharmacy services, prescription submissions, payment schedules, and regulatory guidance is available. The service operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Wait times can vary, with mid-morning and mid-afternoon being optimal times to call for a quicker response. Mondays and post-holiday periods may experience longer hold times.
NHS National Services Scotland - Central Legal Office
Key services include advice on litigation, employment law, commercial contracts, and property matters. They also offer guidance on the Clinical Negligence and Other Risks Indemnity Scheme (CNORIS). This office does not cater to personal legal enquiries or provide advice to NHS employees for personal matters. Calls are screened to ensure eligibility, and services are available Monday to Friday, 09:00-17:00, excluding weekends and public holidays. Common reasons for calling include seeking legal advice on NHS-related issues. Wait times are typically short, as calls are efficiently directed to the appropriate legal teams.
The Elms Medical Centre
The clinic operates Monday to Friday from 08:00 to 18:30. Calls are triaged by GPs within 36 hours, and patients may receive consultations via phone, video, face-to-face, or text/email. Common reasons for calling include booking urgent or routine appointments and requesting home visits for housebound patients. Typical wait times can be long, especially during early morning hours, so it's advisable to call outside peak times or use online services when possible.
Manchester Royal Infirmary
Common reasons for calling include checking visiting hours, obtaining directions, and reaching specific hospital departments. While typical wait times can vary, callers may experience delays during peak hours or emergencies. It is advisable to call during off-peak times for faster service. The switchboard operates during the hospital's main hours, ensuring assistance is available when needed.
Southampton General Hospital
Callers can connect to various departments, wards, and services, including interpreter services and outpatient appointment queries. The switchboard is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Patient support, including interpreter requests, is available Monday to Friday from 09:00 to 16:00. Common reasons for calling include connecting to specific departments, requesting patient support, and inquiring about outpatient appointments. Wait times can be longer during peak hours, so calling during off-peak times is recommended for quicker service.
UCL Institute of Neurology, Division of Neuropathology
Common reasons for calling include obtaining information about laboratory services, specimen handling, and test results. The division also manages specimen reception and referrals for diagnostic evaluation. Specimen reception is available Monday to Friday from 09:00 to 16:00. For general and molecular pathology enquiries, calls are handled during standard office hours. Wait times can vary, but calling during mid-morning or early afternoon may reduce wait times. Ensure all referrals include complete sender and contact details to avoid delays.
Saga Healthcare Limited
Calls to this number may have been intended for general enquiries about the company's history or services. However, since the company has been dissolved, these enquiries should now be directed to Saga plc or relevant successor entities. Typical wait times and best times to call are not applicable due to the company's closure. It is advisable to contact Saga plc for any further information or assistance regarding past services or company history.
Royal Preston Hospital
Callers can connect to specific departments, wards, or staff members, making it easier to access the right information or services. The switchboard also handles media enquiries outside standard office hours, ensuring that press representatives can reach the appropriate communications staff. While the service is generally efficient, callers may experience longer wait times during peak hours or busy periods. For outpatient appointments, it's recommended to use the dedicated outpatient contact methods. Calling during off-peak hours may reduce wait times.
The Practice Prospect House
Patients can also receive non-urgent medical advice and information on out-of-hours care. The clinic encourages the use of the Evergreen Life app for online bookings and prescription requests. Typical wait times can be long during peak hours, so it's advisable to call early in the day or use online services. The best times to call are generally outside of peak hours to avoid long wait times.
Banks
33 guides available
Vanquis Bank Limited
Card activation is available 24/7, while general customer service operates Monday to Friday from 08:30 to 19:00 and Saturday from 09:00 to 16:00. Customers often call to activate new cards, inquire about account details, or resolve issues with their banking products. Typical wait times can be long during peak hours, so calling during off-peak times is recommended. No live chat is available, but a virtual assistant can help with frequently asked questions.
American Express Services Europe Limited
Customers can activate their Amazon Business Prime American Express Card, inquire about their Amazon Rewards balance and usage, or request payment extensions for Amazon purchases. All these services are available 24/7 to ensure flexibility and convenience for cardholders. Typical reasons for calling include assistance with card activation and inquiries about rewards. Although wait times may vary, services tend to be convenient, and calling during early weekdays might reduce wait times due to lesser volume.
NatWest Bank plc
Customers can manage personal and business accounts, report fraud, inquire about loans and mortgages, and receive support for online and mobile banking. Automated services are available 24/7, while live agent support is accessible during business hours. Common reasons for calling include checking account balances, reporting unauthorized transactions, and seeking assistance with banking services. Wait times can be longer during peak hours, so calling during off-peak times is advisable. Security verification is required for all account-specific inquiries.
Yorkshire Building Society
Customers often call for mortgage support, account management, and to provide feedback or lodge complaints. Typical wait times can be longer during peak hours or after major announcements, so calling during off-peak hours is advisable. The best times to call are usually mid-morning or early afternoon on weekdays. The service is available during operating hours, and having your membership number and personal identification ready can expedite the process.
Paragon Personal Finance Limited
Callers can inquire about personal finance products, manage their accounts, and apply for loans. The phone line is available during operating hours, though specific hours are not provided. Common reasons for calling include checking account balances, resolving payment issues, and obtaining information on loan applications. While specific wait times are not mentioned, calling during mid-morning or mid-afternoon may help avoid peak periods. The service is designed to assist with both new and existing customer queries, ensuring comprehensive support for all financial needs.
Nationwide Building Society
Customers can manage accounts, report lost cards, and receive general banking support. The service is available Monday to Saturday from 08:00 to 18:00. Common reasons for calling include account queries, balance checks, and fund transfers. Accessibility support is also provided, including SignVideo and tailored communication. Wait times can be longer during peak hours, such as Mondays and post-holidays. For shorter waits, try calling mid-morning or mid-afternoon.
Leeds Building Society
Common reasons for calling include checking account balances, opening new accounts, and obtaining product information. The helpline is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 17:00. Customers often experience shorter wait times if they call mid-morning or mid-afternoon on weekdays. For account-specific queries, callers must verify their identity, and callbacks are available for sensitive information. Email responses are not provided for account-specific issues.
HSBC UK Bank plc
Common reasons for calling include inquiries about business accounts, assistance with Business Internet Banking, and submitting complaints or feedback. The service is available Monday to Friday from 08:00 to 20:00 and Saturday from 08:00 to 14:00 UK time. Wait times can vary, with longer delays typically occurring on Mondays and after bank holidays. For faster service, consider calling during off-peak hours or using online chat support when possible. Having your account details ready can also expedite the process.
Skipton Building Society
Customers commonly call for assistance with savings accounts, including opening, managing, or closing accounts such as ISAs and fixed rate bonds. Mortgage enquiries are also handled, providing support for both new and existing customers. Additionally, callers can book appointments for financial advice, covering areas like retirement and investment planning. While specific wait times aren't provided, it's noted that calling mid-morning or mid-afternoon on weekdays may result in shorter waits. Automated menus guide callers to the appropriate department, ensuring efficient service routing.
Lloyds Bank plc
Customers can handle general account enquiries, such as discussing account details, checking balances, and managing payments. Additionally, the line supports registering and discussing complaints about bank services. The phone service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, but closed on Sundays and bank holidays. Automated and online services are accessible 24/7. Wait times can be long during peak hours, so calling during off-peak times is advisable.
Halifax Share Dealing Limited
Customers can open, close, and manage share dealing accounts, including ISAs and SIPPs. Additionally, they can execute trades in UK and international markets. The support team is available to assist with general queries, technical issues, and regulatory compliance related to FCA, HMRC, and the London Stock Exchange. Calls may require security verification, so having account details and personal identification ready is essential. Typical wait times can be longer during peak hours, especially after market openings. It's advisable to call during off-peak times for faster service.
NewDay Ltd
Additionally, customers can report suspected fraudulent activity or unauthorized transactions and register complaints regarding services or products. Calls typically require passing a security verification process, so having account details and personal identification ready is essential. While specific wait times are not provided, calling during non-peak hours may result in faster service. The best times to call are usually mid-morning or mid-afternoon on weekdays.
TSB Bank plc
You can inquire about your accounts, report lost or stolen cards, and manage credit card issues. The bank also provides support for loans, mortgages, and home insurance. General enquiries and credit card queries are available daily from 08:00 to 20:00, while loan and mortgage support have specific weekday hours. Reporting lost or stolen cards is available 24/7. Wait times can vary, with peak hours often resulting in longer delays. For quicker service, consider calling during off-peak times or using online chat options.
Together Personal Finance Limited
Customers can receive assistance with personal, buy-to-let, and commercial mortgages, as well as bridging and development finance. The bank is known for its flexible underwriting and quick decision-making process, especially for those with complex income or imperfect credit. Typically, calls are best made during operating hours to ensure prompt service. While specific wait times are not provided, contacting them during mid-morning or early afternoon might reduce waiting periods.
Scottish Widows Bank
Callers can manage their savings accounts, seek help with internet banking, and receive general support. The service is available Monday to Friday, from 08:00 to 18:00. While specific wait times aren't provided, calling during mid-morning or mid-afternoon may reduce wait times. It's essential to have your account number, full name, address, and contact details ready to ensure a smooth process. For written requests, including a signature is necessary to authorize actions.
Virgin Money UK PLC
The phone service is available 24/7 for most account-related queries, although live agent support may be limited to core business hours. Common reasons for calling include account queries, fraud concerns, and registration for telephone banking. Wait times can vary, with longer waits reported during peak hours and weekends. To minimize wait times, it is recommended to call during weekday mornings. Identification and account verification are typically required for most services.
Monzo Bank Ltd
The phone line is available from 7am to 8pm for non-urgent queries, while in-app chat support is available 24/7 for faster assistance. Common reasons for calling include resolving account access problems and managing business accounts. Typical wait times can be longer during peak hours or urgent incidents, so using the in-app chat is recommended for quicker responses. Phone support is limited for certain tasks, such as updating contact details, which must be done through the app.
Pepper Money Limited
Customers can also process payments, set up direct debits, and resolve payment issues. Additionally, the bank provides detailed information about applicable fees, recent charges, and can assist with fee disputes. Calls are typically available Monday to Saturday during operating hours. It is advisable to have your account number and personal identification ready for a smoother experience. While specific wait times are not provided, calling during non-peak hours may result in faster service.
Starling Bank Limited
Customers commonly call for help with accounts, cards, payments, and to report fraud or file complaints. While phone support is always available, using the Starling Bank app may provide faster service, especially during peak times. Accessibility options like Relay UK and SignVideo are supported for customers with disabilities. It's important to have your account details ready for verification when calling.
Halifax
Customers often contact this number for help with transactions, resolving security issues, or getting mortgage advice. Wait times can be longer during peak hours, typically in the early afternoon. For quicker service, consider calling during off-peak times, such as early morning or late evening. Halifax is part of Lloyds Banking Group, and callers should be prepared to verify their identity for security purposes.
Metro Bank PLC
Customers can call for general queries about personal accounts, balances, transactions, and more. Card activation and fraud reporting are available every day, with fraud services operating 24/7. Mortgage and account switching services have specific weekday hours. Common reasons for calling include activating new cards, reporting fraud, and switching accounts. Typically, wait times are longer during peak hours, such as Mondays and Fridays. For quicker service, consider calling during off-peak times or using online resources.
Amigo Loans Ltd
However, their call centre remains operational to support existing loan accounts and handle complaints or claims, including those under the Scheme of Arrangement. Common reasons for calling include assistance with repayments, account queries, and submitting complaints. Typically, wait times can vary, but calling during non-peak hours may reduce delays. It is advisable to have all necessary account details ready before calling to ensure a smooth process.
Unity Trust Bank plc
Customers can manage their accounts, report fraud, and make general enquiries during standard UK business hours. Account management and general enquiries are available from 09:00 to 17:00, while fraud and security queries can be addressed from 08:30 to 17:00. Cheque deposits can be made by post or at partner branches. Common reasons for calling include updating account information, reporting fraud, and depositing cheques. Typical wait times can vary, with mid-morning and mid-afternoon being the best times to call for faster service.
Legal & General Home Finance Limited
Customers often call for queries about mortgage finance, including lifetime mortgages and equity release. The bank provides support for account information and general inquiries related to their financial products. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or early afternoon, may reduce waiting periods. This line is dedicated to assisting with financial products, ensuring customers receive the necessary support and information.
Barclays Bank UK PLC
Common reasons for calling include managing accounts, reporting lost or stolen cards, and addressing fraud concerns. Callers may need to verify their identity for account-specific questions. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or mid-afternoon, may reduce wait times. The bank offers support during their operating hours, and selecting the correct menu option can expedite assistance.
Capital One (Europe) plc
You can receive assistance with account queries, report fraud, and lodge complaints. Common reasons for calling include checking account status, reporting unauthorized transactions, and escalating unresolved issues. Wait times can be long, especially during peak hours or after billing cycles. It's advisable to call during off-peak times or use online services when possible. Automated menus are used initially, so have your account details ready to expedite the process.
Coventry Building Society
Customers can inquire about account information, manage savings accounts, and get assistance with mortgage applications and payments. The line also handles complaints and feedback. Typical wait times can be longer during peak hours, such as Mondays and after holidays. For quicker service, try calling mid-morning or mid-afternoon on weekdays. Be prepared to pass security checks for account-specific queries by having your account number and personal identification ready.
The Co-operative Bank plc
Customers can also manage accounts, handle complaints, and inquire about loans and mortgages. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. The bank also provides options for escalation if initial complaint resolutions are unsatisfactory. With recent branch closures, increased call volumes may affect service speed, making digital channels a useful alternative.
Nationwide Credit Union Limited
You can also manage your accounts, including opening and closing them, and seek assistance with loan applications and management. The phone line is available during operating hours, and it's advisable to call during non-peak times to avoid long wait times. For accessibility needs, inform the representative at the start of the call for tailored support. Sensitive information like full card numbers should not be shared via written correspondence.
London Mutual Credit Union
You can inquire about account details, report lost or stolen cards, and discuss repayment issues. The line for lost or stolen cards is available 24/7, while other services operate Monday to Friday, 09:00–17:00. Common reasons for calling include updating contact information and checking account balances via SMS. Wait times can be long during peak hours, particularly on Mondays and Fridays. For quicker service, try calling mid-morning on Tuesdays or Wednesdays.
HBOS Investment Fund Managers Ltd
Callers can inquire about investment funds, account statuses, and general product information. They also handle fund management queries related to open-ended investment companies (OEICs), ISAs, and fund performance. Additionally, they process complaints and issue resolutions. Calls are typically answered during published operating hours. Known wait times can be longer during peak hours or high market volatility. It's advisable to call during off-peak times for quicker service. Ensure you have your account number and personal identification ready before calling.
Virgin Money Foundation (Virgin Money UK PLC)
You can call them to ask about grants, eligibility, application processes, and general foundation activities. The service is available Monday to Friday, 09:00–17:00. Calls are typically handled by administrative staff familiar with grant processes. While phone calls are effective for straightforward queries, complex questions might receive faster responses via email. There are no known issues with calling, but it's advisable to have all necessary information ready to ensure a smooth process.
Santander UK plc
Customers can manage accounts, make domestic and international payments, and handle user administration tasks. Support is available during business hours for more complex issues. Common reasons for calling include login difficulties, payment processing questions, and user access management. While online services are available around the clock, contacting support during business hours is recommended for prompt assistance. Known issues include occasional login problems and payment delays, often resolved by verifying credentials or contacting support.
Insurance
32 guides available
Nationwide Foundation
They also process complaints related to their operations. The Foundation is independent from Nationwide Building Society, so they cannot assist with banking queries. Typically, calls are answered during operating hours, but specific wait times are not provided. It is advisable to call during mid-morning or early afternoon to potentially avoid peak times. The success rate for grant application support is around 25%, indicating a competitive process.
Aviva plc
This service is typically used for general inquiries and routing calls to the appropriate departments. Callers should be prepared to specify the department or individual they wish to reach. The switchboard operates during standard business hours, and wait times can vary depending on the time of day. For quicker service, it is advisable to call during mid-morning or mid-afternoon when call volumes are generally lower.
Liverpool Victoria Insurance Company Limited (LV=)
Customers can inquire about motor, home, pet, travel, and road rescue insurance policies, including coverage details, claims, and renewals. The line also supports filing, tracking, and updating insurance claims. Additionally, callers can request insurance quotes, update policy details, and handle complaints. Known issues include occasional long wait times during peak hours, especially for claims and complaints, so calling during off-peak hours is advisable. The best times to call are typically mid-morning or early afternoon. Having your policy number and personal details ready will expedite the process.
Direct Line Insurance Group plc
You can manage your insurance policies, report and track claims, and get assistance with financial difficulties. Media and investor relations are now managed by Aviva plc. Phone support is available during business hours, while many services can be accessed online 24/7. Common reasons for calling include updating policy details, reporting incidents, and seeking support for vulnerable customers. Wait times may vary, with peak hours typically leading to longer hold times. For faster service, consider calling early in the day or using online options.
Vitality Health Limited
The customer service team is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. For quote requests, extended hours are available Monday to Thursday until 20:00. Common reasons for calling include policy changes, claims submissions, and obtaining new policy quotes. While wait times can vary, calling mid-morning or mid-afternoon typically results in shorter waits. Mondays and post-holiday periods are peak times, so plan accordingly.
Prudential Assurance Company Limited
Customers typically call to check policy details, update personal information, or file complaints. The service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Wait times can vary, with shorter waits often occurring early in the day or mid-week. It's advisable to have your policy number and personal identification ready for verification. Some queries may be redirected to M&G plc due to company restructuring.
NFU Mutual Insurance Society Limited
You can inquire about insurance products, manage existing policies, report and track claims, obtain new insurance quotes, and handle complaints. The phone support is professional, though wait times can be longer during peak hours, such as Mondays and post-holidays. For quicker service, try calling mid-morning or mid-afternoon on weekdays. Having your policy number and personal details ready will help expedite your call.
Scottish Widows Unit Trust Managers
You can call for account management tasks such as updates and inquiries. The service operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Typical reasons for calling include checking account balances, transaction history, or fund performance. While wait times can vary, calling during non-peak hours, such as mid-morning or early afternoon, may reduce wait times. Ensure you have your account details and personal identification ready for verification.
Prudential UK & Europe
This number is primarily used for general enquiries, where callers can ask about policy details, service options, and other related questions. The service is available Monday to Friday, making it convenient for customers to reach out during the workweek. While specific wait times are not provided, calling earlier in the day may help avoid longer queues. It's advisable to have your policy details ready when calling to ensure a smooth and efficient experience.
Amigo Management Services Ltd
However, support for existing loan accounts is still available. Customers typically call for assistance with loan repayments, account balances, and other related queries. The phone line is open during regular business hours, and callers should be prepared for potential wait times due to the ongoing wind-down process. It's advisable to call earlier in the day to avoid longer queues.
Bupa Insurance Limited
Customers often call to ask about their health insurance policies, submit or track claims, and update personal details. The service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Wait times can be longer during peak hours, especially on Mondays and after holidays. For quicker service, it is recommended to call during mid-morning or mid-afternoon.
Financial Services Compensation Scheme (FSCS)
You can also get updates on existing claims, make new claims, and request personal data held by FSCS. Services are available Monday to Friday, 09:00–17:00. Callers may experience long wait times during high-demand periods, such as financial crises. For quicker service, consider using the online claims portal or email. FSCS cannot assist with routine banking transactions, so contact your bank directly for those issues.
Saga Car Insurance (Claims)
When calling, you can expect to provide your policy details and incident information. The line is dedicated to assisting with the claims process, including submitting necessary documents and providing updates on claim status. While typical wait times are not specified, having all required information ready can streamline the process. It's advisable to call during non-peak hours, such as mid-morning or early afternoon, to potentially reduce waiting times.
Zurich Insurance plc
Common reasons for calling include filing or updating insurance claims and making changes to existing policies. Callers should be prepared with their policy number and personal identification for efficient service. Wait times can vary, with peak hours often leading to longer hold times, especially for claims support. It is advisable to call during off-peak hours or use online services when possible.
U K Insurance Business Solutions Limited (Direct Line Group)
Customers commonly call to resolve complaints, inquire about policy details, or escalate claims. The department is available during operating hours, and it's advisable to have policy or claim details ready for efficient service. Common reasons for calling include handling disputes about insurance policies, seeking clarification on coverage, and escalating unresolved claims. Typical wait times can be long, especially during peak hours or after significant events. For quicker service, consider calling during off-peak times or using online resources when possible.
Saga Car Insurance (Renewals)
Customers can renew their car insurance policies or update personal and vehicle details by calling during business hours. The service is available Monday to Friday from 08:30 to 20:00 and Saturday from 08:30 to 13:00. Policyholders over 50 are eligible for these services. To avoid long wait times, it is recommended to call during off-peak hours. Alternatively, renewals can also be completed online, providing flexibility and convenience.
Saga Car Insurance (Sales)
Customers can inquire about multi-car, electric, and temporary cover options. The department also assists with policy changes, renewals, and cancellations, and explains coverage details like European driving and no-claims discount protection. Claims assistance is available for accidents, theft, and other incidents. Typical wait times can be longer during peak periods, such as renewal dates, so calling during off-peak hours is advisable. Online tools are available, but personalized advice is best obtained via phone.
Legal & General Group plc
Common reasons for calling include general customer enquiries, account support, and complaint submissions. Callers can expect to receive assistance with product information and be directed to relevant departments. It's advisable to call outside peak hours, such as Mondays or after holidays, to avoid long wait times. Having your account or policy details ready can expedite the process.
Saga Car Insurance (Claims, International)
Common reasons for calling include making a claim for incidents abroad, requesting vehicle repatriation, and obtaining general claims assistance. The service is available around the clock, ensuring immediate support when needed. Documentation is crucial for successful claims, and callers should be prepared to provide detailed information about the incident. While specific wait times are not provided, contacting Saga promptly after an incident is advised to ensure timely processing. It's best to have all necessary documents ready before calling to streamline the process.
AXA UK plc
Typical reasons for calling include checking policy details, filing claims, and updating account information. While specific wait times are not provided, it's generally advisable to call during non-peak hours, such as mid-morning or early afternoon, to potentially reduce waiting. The service is available during operating hours, which are typically standard business hours. For the most efficient service, have your policy number or account details ready when you call.
Scottish Widows Limited
They also assist with policy servicing tasks such as policy changes, beneficiary updates, and address changes. Claims processing support is available for life insurance, critical illness, or income protection policies. Additionally, they offer information and support for workplace and individual pension products. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. Services are available during published operating hours, and some tasks may be completed online or via written correspondence.
Sun Life Direct
These services are accessible nationwide and do not require a medical examination for life insurance. Customers frequently call to apply for insurance, inquire about equity release options, or seek guidance on funeral planning. Sun Life is recognized for its customer service, emphasizing simplicity and respect. While typical wait times are not specified, calling during off-peak hours may reduce waiting periods. The best times to call are often mid-morning or early afternoon.
Standard Life Assurance Limited
You can call for policy administration or general enquiries about products and services. The phone lines are open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While specific wait times aren't provided, calling during non-peak hours, such as early mornings or late afternoons, may reduce waiting. Policy administration is managed by Standard Life Assets and Employee Services Limited, with some tasks subcontracted to TCS Diligenta. Asset management is handled by Standard Life Investments Limited, part of the abrdn Group.
SunLife Limited
They also provide support for equity release products for homeowners aged 55 and over. Policy management services are available for handling changes and updates. Customers can address complaints and escalate issues as needed. Calls are handled during operating hours, and it is recommended to call during off-peak times to avoid long wait times. SunLife is known for straightforward processes, but some products may require additional information.
Lincolnshire Police Federation
Common reasons for calling include inquiries about membership benefits, the Group Insurance Scheme, and urgent matters requiring immediate attention. The office is open Monday to Thursday from 08:00 to 17:00 for general inquiries, while insurance-related queries can be addressed Monday to Friday from 09:00 to 17:00. For urgent issues, contact the Force Control Room to reach the on-call officer, available 24/7. It is advisable to call during office hours for routine queries to ensure prompt assistance.
Aviva Health UK Limited
Common reasons for calling include making claims, requesting policy documents in alternative formats, and general inquiries about insurance policies. Customer service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is closed on Sundays and bank holidays. Typical wait times can be longer during peak hours, especially on Mondays and after holidays. For a quicker response, consider calling mid-morning or mid-afternoon.
Saga Car Insurance (Existing Customers)
You can make changes to your policy, such as updating personal details, car information, or named drivers. Additionally, you can renew your policy or discuss renewal options. The service is available Monday to Friday from 08:30 to 17:30, and Saturday from 08:30 to 13:00. While many tasks can be completed online via MySaga, the phone line is ideal for more complex queries or if you prefer speaking to a representative. Wait times can vary, but calling earlier in the day may reduce delays.
Saga Services Limited
By calling +441303771111, you can receive assistance with home, travel, auto, and other insurance policies. Common reasons for calling include policy inquiries, claims assistance, and general customer service. While specific wait times are not provided, calling during standard business hours is recommended. For the best experience, have your policy number and personal identification ready. Saga is known for high-quality customer service and digital accessibility, ensuring a smooth process for policyholders.
Saga Customer Service
Common reasons for calling include handling enquiries, complaints, and policy changes. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers are advised to have their policy or account number ready to expedite the process. Typical wait times can vary, with longer waits reported during peak hours or renewal periods. For quicker service, calling early in the morning is recommended.
The Pensions Ombudsman
They investigate issues between members, beneficiaries, employers, trustees, managers, and scheme administrators. Phone support is available Monday to Friday from 10:00 to 14:00, while LiveChat is accessible from 09:00 to 10:00 and 14:00 to 17:00. Most complaints require prior attempts at resolution with the pension provider or The Pensions Advisory Service (TPAS). Due to limited phone support hours, it is advisable to use LiveChat or email for non-urgent queries. Ensure all necessary documentation is prepared before contacting them.
Royal London Mutual Insurance Society Limited
By calling +441625718989, international customers can manage their insurance policies, make claims, update personal details, and lodge complaints. Access is available from Monday to Friday, 8 am to 6 pm UK time. It is advisable to call during mid-morning or mid-afternoon to avoid long wait times, particularly avoiding Mondays and post-holiday periods when call volumes are high. Ensure you have your policy number and identification details ready to expedite service interactions.
Saga Investment Services Limited
For historical information, callers can confirm the company's dissolution status and date, or seek details via Companies House. Investment account support is redirected to Saga Personal Finance Limited. Common reasons for calling include checking the dissolution status or seeking support for legacy accounts. Although specific wait times are not available, contacting Saga Personal Finance Limited for investment queries is advised. Best times to call are during typical business hours, as the original company is no longer operational.
Services
28 guides available
Verisure Services (UK) Ltd
Common reasons for calling include managing accounts, billing inquiries, and technical support for alarm systems. Emergency support is available 24/7, while general inquiries are handled during standard operating hours. Customers often call to schedule or reschedule installation and maintenance appointments. Typical wait times can be long, especially during peak hours or after alarm events. For quicker service, consider calling during off-peak times or using online chat or email options.
Citizens Advice Bristol
Phone advice is available Monday to Friday from 9am to 5pm. Drop-in sessions are held on Tuesdays and Thursdays. The service is staffed by trained volunteers and includes accessibility features such as wheelchair access and telephone translation. Due to high demand, phone lines can be busy, so multiple attempts may be necessary to get through.
UNISON Manchester
Members often call for assistance with workplace representation, pay and conditions, legal and welfare advice, and to join the union. The branch also supports those interested in becoming activists or stewards. Calls are best made during branch office hours, as closures may occur during holidays or special events. Typical wait times are not specified, but checking the website for updates on office hours is recommended. Online services are available for joining the union and updating personal details.
Chubb Fire & Security Ltd
Customers can inquire about commercial and residential solutions, including system design, installation, and maintenance advice. Typical reasons for calling include obtaining product recommendations and discussing site-specific requirements. While the line is staffed during standard UK business hours, it is advisable to call during non-peak times to avoid long wait times. If the line is busy, requesting a callback or email follow-up is recommended.
Citizens Advice Scotland
The Adviceline connects callers to their local Citizens Advice Bureau, which may require providing a postcode for routing. The service is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Calls are free from both mobiles and landlines. Typical wait times can be long, especially at the start of the day or during peak demand, so calling later might be beneficial. Online resources are also available for those who prefer digital assistance.
Ombudsman Services: Copyright Licensing
Common reasons for calling include disputes over licensing decisions, fees, and conditions. The service is available during operating hours, and callers can expect to submit relevant documentation for their cases. Typical wait times may be longer during peak hours, so it's advisable to call during off-peak times or use online forms for quicker responses. This service is essential for resolving disputes and facilitating appeals related to copyright licensing issues.
North Yorkshire Citizens Advice and Law Centre
Callers can receive advice on housing rights, welfare benefits, consumer rights, and employment issues. Specialist projects like Pension Wise and MacMillan Benefits Advice are also offered. While the Adviceline is the primary contact method, drop-in and outreach services are available at select locations. Services are free, confidential, and impartial. Callers may experience long wait times during peak hours, so it's advisable to call earlier in the day for quicker assistance.
Places for People Leisure Management Ltd
Customers can manage memberships by joining, renewing, or cancelling, and book activities such as gym sessions and swimming. The line is typically available during standard business hours, and callers may be redirected to local sites for specific queries. Online services are recommended for bookings and account management to reduce wait times. There are no specific peak times mentioned, but calling during non-peak hours may result in shorter wait times.
Financial Ombudsman Service
Common reasons for calling include complaint resolution, case investigation, and obtaining information about complaint procedures. Before contacting, consumers must first attempt to resolve issues directly with the business, allowing up to 8 weeks for a response. Typical wait times can be long, especially during peak periods, but digital case tracking has been introduced to improve efficiency. It's best to call during non-peak hours for quicker service.
Dyno-Rod Ltd
Customers can call for emergency drainage assistance, drain unblocking, and pre-planned maintenance services. The company caters to both domestic and commercial clients, ensuring rapid response to urgent issues like overflowing toilets or sewage backups. Calls are handled by a central customer care team that dispatches local engineers, offering fixed price quotes with no call-out charges. Typical wait times are minimized due to the availability of local engineers, and the best time to call is anytime, as services are available around the clock.
Citizens Advice Sheffield
The Adviceline operates Monday to Friday from 10:00 to 16:00. Language support is available for several languages, and there is a specialist Deaf Advice Service. Legal Aid casework is offered for housing and discrimination issues, subject to eligibility. Calls to the Adviceline are free, and in-person help is available at Community Access Points across Sheffield. Typical wait times can be long during peak hours, especially on Mondays and after holidays, so calling mid-week or early in the day is advisable.
Citizens Advice County Durham
Callers can receive guidance on managing debt, including priority debts like council tax. The service operates Monday to Friday from 09:00 to 20:00 and Saturday from 09:30 to 13:00. Calls are free from mobiles and landlines, but the service is closed on bank holidays. Due to occasional staff shortages, callers might experience longer wait times. If you face difficulties getting through, consider using their webchat or email services. For the best experience, call during non-peak hours, typically early morning or late afternoon.
ASOS Foundation
Common reasons for calling include inquiries about donations, partnerships, and guidance on grant applications. While specific wait times are not provided, calls are typically handled during operating hours. The best times to call are generally mid-morning or early afternoon to avoid peak times. The Foundation focuses on supporting disadvantaged young people through various initiatives, making these calls essential for those interested in contributing or collaborating.
Associated British Ports
General enquiries cover information requests, investor relations, and head office matters, typically handled during office hours from Monday to Friday. Investor relations support includes queries about historical shareholder information, requiring specific details from the caller. While typical wait times are not specified, calling during mid-morning or mid-afternoon may reduce hold times. The head office switchboard routes general enquiries, ensuring callers reach the appropriate department efficiently.
Wiltshire Police Federation
Members can also receive support for welfare and legal advice. Additionally, the Law and Larder Scheme offers assistance with non-perishable food and toiletries for those in need. Calls are typically answered during office hours, which are Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is advisable to call during mid-morning or early afternoon to avoid peak times. The office staff includes an Office Manager and an Admin Assistant who are available to assist with enquiries.
National Domestic Abuse Helpline
Services include crisis support, information on rights and options, and referrals to refuges or legal support. Callers can also access live chat support during specific hours. High call volumes may lead to wait times, especially during evenings and weekends, but alternatives like live chat are available. The helpline is free and confidential, operated by Refuge, and supports all genders. Callers are not required to provide personal details unless they seek further assistance.
Ombudsman Services
This service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include registering complaints about services covered by the Ombudsman, seeking accessibility support, and asking general questions about the services offered. While wait times can vary, they are typically longer on Mondays and during peak hours. For a smoother experience, consider calling during mid-week or outside peak times.
Biffa Waste Services Ltd
These services, available from Monday to Saturday, help ensure efficient waste disposal and recycling through expert guidance on compliance with UK waste regulations. Customers often call for service adjustments or advice, requiring account details or specifics about their waste. Typically, calling during weekdays is recommended for compliance advice. While specific wait times are not provided, Biffa's structured procedures aim to streamline caller experiences, facilitating easier service requests and compliance consultations.
Citizens Advice
Commonly, individuals call for assistance in handling complaints against traders or understanding their consumer rights when buying goods or services. The helpline also offers support for energy-related issues, including billing and supply complaints, and provides advice in Welsh through a separate line. Typical wait times vary, but there are often delays during peak hours like mornings or when approaching bank holidays. Consider using online chat services if long wait times occur. The helpline operates from Monday to Friday between 09:00 and 17:00, excluding bank holidays.
Ombudsman Services: Communications
This service is available to those whose providers are members of the scheme. Consumers must first attempt to resolve their complaint directly with their provider. If unresolved after eight weeks or if a 'deadlock' letter is issued, they can escalate to the Ombudsman. Typical wait times for case resolution can vary, especially during peak complaint periods. It is advisable to call during non-peak hours to potentially reduce wait times.
Citizens Advice East Berkshire
The service is available Monday to Friday from 09:00 to 17:00. Callers can expect to provide their name, contact details, and a brief description of their issue. While phone advice is the primary method, limited drop-in sessions are also available, though these can fill quickly. It's recommended to call early or use webchat for quicker service. Wait times may vary, especially during peak hours, but efforts are being made to improve availability by recruiting more volunteers.
UNISON Office (West Yorkshire Police branch)
Common reasons to call include membership queries, workplace issues, and arranging union representation. Callers should have their membership number or personal details ready for verification. The office is available during operating hours, and email contact is an alternative for non-urgent matters. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. The office aims to assist with a wide range of enquiries, ensuring members receive the support they need.
National Debtline
They provide self-help information packs, web guides, and support for debt management plans, debt relief orders, and individual voluntary arrangements. The service is tailored for residents of England, Wales, and Scotland, due to differences in debt law. Operating hours are Monday to Friday from 09:00 to 21:00, and Saturday from 09:30 to 13:00. A 24-hour voicemail and email service is also available via their website. The service is run by the Money Advice Trust charity and is free for the general public.
Citizens Advice Birmingham
The advice line operates Monday to Friday from 9:30am to 4:30pm, while office hours are from 9am to 5pm. Common reasons for calling include seeking advice on legal issues, tax queries, and immigration concerns. Wait times can be long, especially during peak hours, but calling later in the day may reduce delays. The service is strictly phone-based, and no in-person visits are allowed.
ADT Fire & Security plc
Customers typically call for account management, billing inquiries, technical support, and to submit complaints. The service also offers remote routine inspections for ongoing maintenance contracts. Common reasons for calling include troubleshooting alarm systems, arranging engineer visits, and managing service contracts. While wait times can vary, calling early in the day may reduce hold times. For non-urgent matters, email support is an alternative option.
HomeServe Membership Ltd
This service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include seeking assistance with accessibility features, understanding service options, and resolving any accessibility-related issues. While specific wait times are not provided, calling during mid-morning or early afternoon may reduce wait times. HomeServe aims to comply with accessibility guidelines and may record calls for quality assurance. Charges for calls to 03 numbers are standard and may be included in call plans.
Veolia ES UK Ltd
Common reasons for calling include scheduling waste collection, resolving billing issues, and providing feedback on services. Typical wait times can be longer during peak hours, such as Mondays and after bank holidays. For quicker service, it is recommended to call during mid-morning or mid-afternoon on weekdays.
Citizens Advice Kensington & Chelsea
The service operates Monday to Friday, with specific support available for Universal Credit applications and consumer issues. Debt advice is also accessible on Saturdays. Due to high demand, callers may experience long wait times, especially during peak hours. It is recommended to call mid-morning or mid-afternoon for shorter waits. In-person visits require pre-booked appointments, and online resources are available 24/7 for self-help. The service is limited to residents of Kensington & Chelsea.
Utilities
25 guides available
OVO Energy (SSE Energy Services)
You can inquire about tariffs, payments, and general service issues. The line is open Monday to Friday from 8am to 6pm, and Saturday from 9am to 1pm. For emergencies, support is available 24/7. Common reasons for calling include submitting meter readings, handling complaints, and reporting emergencies. Wait times can be long, especially on Tuesdays and Saturdays, so calling on Monday or Thursday mornings is recommended for shorter waits.
Ombudsman Services: Energy
This service is available for unresolved complaints, offering independent investigations and binding decisions for suppliers. Common reasons for calling include seeking resolution for complaints that have not been addressed by energy suppliers after eight weeks or upon receiving a deadlock letter. The service operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Callers may experience long wait times during peak periods, such as energy crises. It is advisable to call during off-peak hours for a quicker response.
Octopus Energy Limited
Customers can also address general energy queries. For emergencies related to faulty meters causing a loss of supply, support is available 24/7. Typical wait times can be long during peak hours, especially during billing cycles and winter months. It's often faster to use email for non-urgent queries. The best times to call for non-emergency issues are during off-peak hours, such as mid-morning or early afternoon on weekdays.
Network Rail
Common reasons to call include reporting safety concerns like objects on tracks, damage at level crossings, or infrastructure faults. For general inquiries, you can request information or make complaints about services. While the helpline prioritizes safety issues, general inquiries may be redirected to online forms. Callers often experience long wait times during peak hours or major incidents, so it's advisable to call during off-peak times for quicker service.
British Gas Services Limited
Customers often call for assistance with billing, account management, and to report emergencies such as gas leaks or power outages. The service is available Monday to Friday from 08:00 to 20:00, and Saturday from 08:00 to 18:00, with emergency reporting available 24/7. Common reasons for calling include managing billing issues, reporting emergencies, and handling complaints. Wait times can be long during peak hours, especially on Mondays and Fridays, so it's advisable to call during off-peak times for quicker service.
Affinity Water Limited
Customers can also register for priority services or submit complaints and feedback. The customer service line operates Monday to Friday from 9:00 to 17:00, with water supply issues being addressed from 8:00 to 18:00 daily, and emergencies handled 24/7 via a separate line. Wait times can vary, with shorter waits typically on Thursdays and Fridays. Translation services and accessible formats are available upon request.
EDF Energy Customers Limited
Common reasons for calling include updating account information, notifying of business moves, resolving billing issues, and registering complaints. The phone service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Wait times can be long during peak hours and billing periods, so calling early in the day is recommended. Email responses are typically within 48 hours, but urgent issues are best handled by phone.
Ofwat (Water Services Regulation Authority)
Common reasons for calling include inquiries about consumer rights, industry standards, and regulatory compliance. They also manage complaints regarding water companies' service quality and pricing. Typical wait times can vary, with longer waits reported during peak hours. It's advisable to call during off-peak times or use online forms for quicker responses. Ofwat provides guidance on licensing and regulatory matters, ensuring that both consumers and companies understand their rights and obligations.
Severn Trent Water Limited
You can report water supply issues, inquire about wastewater services, and get support for billing and payments. They also handle applications for new water or sewer connections and manage complaints about services or billing. The lines are open Monday to Friday from 8am to 6pm and Saturday from 9am to 1pm, with specific hours for new connections. Typical wait times can vary, but calling during off-peak hours may reduce delays. Be prepared with necessary details to ensure a smooth process.
Southern Water Services Limited
You can handle customer care queries, complaints, and account issues during business hours, Monday to Friday from 09:00 to 17:00. For emergencies related to water supply or sewerage, their service is available 24/7. Common reasons for calling include reporting urgent issues, resolving account discrepancies, and addressing service complaints. While wait times can vary, calling early in the day may reduce hold times. Alternative contact methods include chat, WhatsApp, and web forms, which can be useful during peak hours.
British Gas Trading Limited
You can manage account queries, resolve billing issues, and get help with payments. Additionally, you can report service-related problems and seek technical support for issues with energy supply, meters, or home services. Business customers also have access to dedicated support for contracts and service management. While calling, be prepared for automated menus, which can occasionally make it challenging to reach a live agent. Known wait times can be long, especially during peak hours. It is generally advised to call during early morning hours for better chances of prompt service.
ScottishPower Energy Retail Limited
Customers can manage their energy accounts, including inquiries about billing, tariff changes, and account updates. They also handle reports of power outages and gas emergencies, which are available 24/7 for emergencies. Meter readings and queries, such as submitting readings or requesting smart meter installations, are addressed during regular operating hours. Additionally, customers can lodge complaints or provide feedback about services. Common reasons for calling include billing discrepancies and service outages. Wait times can be long, especially during peak hours or after service disruptions. Calling early in the morning may reduce wait times.
Dŵr Cymru Welsh Water
Customers can report non-emergency issues related to water supply and manage their accounts, such as changing personal details or setting up direct debits. The phone support is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be long during peak hours, typically between 11am and 1pm, so calling outside these times is advisable. Online services are available 24/7 for many tasks, offering a convenient alternative to phone support.
Anglian Water Services Limited
Customers can inquire about billing issues, manage their accounts, and make payments. The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. It is closed on Sundays. When calling, it is important to have your account number and personal details ready. Calls may be recorded for quality and training purposes. Typically, wait times are shorter during mid-morning and early afternoon. For security, always ensure you are calling the official number to avoid scams.
Northumbrian Water Limited
You can report a leak in the street, footpath, or on private property for investigation and repair. Emergency water supply issues, like loss of water due to a leak, can also be reported for urgent response. The emergency leakline is available 24/7, ensuring immediate attention to critical problems. Online reporting is also available for non-urgent leaks. Typical wait times for a technician to be dispatched range from 1 to 5 days, depending on the severity of the issue. For the best service, call during off-peak hours, typically early mornings or late evenings.
Yorkshire Water Services Limited
You can report water supply issues like leaks or outages 24/7. For billing support, including resolving payment issues or applying for support schemes, call during weekdays or Saturday mornings. Bereavement account closures require specific documentation and are handled during standard hours. General enquiries about water supply, billing, and account management are also available. Typical wait times can be longer during peak hours, so calling during off-peak times is advisable. Weekend support is limited, with no services available on Sundays.
Thames Water Utilities Limited
Customers can address issues related to water supply, wastewater, billing, and service interruptions. Complaints can also be submitted via WhatsApp during business hours. The service is crucial for resolving urgent issues, and priority services are available for vulnerable customers. Typical wait times are not specified, but calling during off-peak hours may reduce delays. For written complaints, responses are expected within 10 working days. Customers are encouraged to provide detailed information to expedite the process.
OVO Energy Limited
Customers frequently call for billing inquiries, account updates, and payment issues. Additionally, you can set up new energy accounts or cancel existing ones. Technical support for smart meters and energy usage monitoring is also available. General inquiries about energy tariffs and company policies can be addressed. Customer service is typically available during standard operating hours. While specific wait times are not provided, calling during mid-morning or early afternoon may reduce wait times.
E.ON Next Energy Limited
The billing and account enquiries are available Monday to Thursday from 9 AM to 5 PM and Friday until 4 PM. Emergency support is accessible 24/7 for urgent issues like outages or safety concerns. General customer service covers complaints and service requests during regular business hours. The Text Relay Service is available for speech or hearing-impaired customers. Known busy periods include Mondays, so mid-week calls are recommended for shorter wait times.
Shell Energy Retail Limited
Customers can inquire about account details, resolve billing issues, and submit complaints. The helpline is available Monday to Friday from 08:00 to 18:30, and Saturday from 09:00 to 16:00. Emergency reporting for gas leaks is available 24/7 through a dedicated line. Common reasons for calling include billing inquiries, service complaints, and emergency reporting. Wait times can be long during peak hours, especially after billing cycles. Calling early in the day may reduce wait times.
Scottish Water
You can report issues such as loss of supply, water quality concerns, or emergencies at any time. The helpline also facilitates the registration for Priority Services for those with disabilities or medical conditions, and offers options to discuss payment issues. While calls are generally available around the clock, some customers have reported longer wait times during peak periods, particularly during major supply disruptions. It's advisable to check online updates for emergencies before calling.
British Gas
They also offer 24/7 emergency support for gas and electricity issues. Typical wait times can be longer during billing cycles and winter months, so it's advisable to call during off-peak hours for non-urgent matters. Alternatively, web chat and email options are available for less immediate queries. Emergency lines are always open for urgent situations.
SSE Energy Services (now part of OVO Energy)
Common reasons for calling include managing account details, resolving billing issues, reporting service disruptions, and handling energy supply concerns. Customers can also get assistance with switching providers or moving home while retaining their energy service. Typically, calls are handled during standard operating hours, and wait times may vary. It's advisable to call during mid-morning or early afternoon for potentially shorter wait times. Account verification is usually required, so have your account number and personal identification ready.
SUEZ Recycling and Recovery UK Ltd
This includes assistance for domestic, commercial, and industrial customers. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include inquiries about waste collection schedules, recycling guidelines, and service updates. While specific wait times aren't provided, calling during mid-morning or mid-afternoon may reduce hold times. Customers can also use the online enquiry form for non-urgent issues.
United Utilities Water Limited
Accessible at +44 1925 237000, the line operates from Monday to Friday, 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Callers can handle billing inquiries, report supply issues like leaks, or seek support if they face difficulties with payments. While service is generally efficient, peak times can lead to longer wait times, particularly during widespread service disruptions or billing cycles. For faster service, it's advisable to call outside of these peak periods, and callers should have relevant details such as account numbers or addresses ready.
Travel
23 guides available
InterContinental Hotels Group PLC
The service is typically available Monday to Friday. While specific wait times may vary, it is advisable to call during mid-morning or mid-afternoon to potentially experience shorter wait times. The customer service team can assist with reservation inquiries, provide information on promotions, and resolve booking issues. It is also possible to get support for loyalty program queries. While specific issues aren't detailed for this number, general advice suggests having all necessary details ready to expedite your call.
Expedia, Inc. (UK Branch)
When calling, be prepared to navigate automated menus and provide your booking reference and personal identification. Common reasons for calling include modifying existing bookings, confirming travel details, or requesting refunds. While the service is available around the clock, long wait times are frequently reported, especially during peak travel periods or disruptions. For a smoother experience, consider calling during off-peak hours or using their online chat support if available.
National Express Group PLC
Customers can make general enquiries, book new travel tickets, and receive travel information. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Assisted travel bookings and complaints can be handled every day from 08:00 to 18:00. Common reasons for calling include booking amendments, cancellations, and submitting feedback. Wait times may be longer than usual due to high call volumes. It's advisable to call during non-peak hours to minimize wait times. Phone bookings incur a fee, and calls to 0871 numbers are charged at 13p per minute plus an access charge.
London North Eastern Railway Limited
You can get assistance with ticket purchases, account inquiries, and technical issues. They also handle complaints and general travel-related questions. For refunds and ticket changes, you need your booking reference and personal details. Assisted travel support is available 24/7 for disabled or elderly passengers. Lost property services help with reporting and recovering items found on LNER trains or stations. Group travel bookings for 10 or more passengers are managed with advice on discounts and seat availability. Typical wait times can be long during peak travel periods, so try calling during off-peak hours for a quicker response.
FirstGroup plc
Common reasons for calling include obtaining company information, discussing investor relations, and addressing corporate matters. While specific wait times are not provided, it is advisable to call during standard business hours for the quickest response. If you need detailed information or have specific questions, it may be helpful to prepare in advance to ensure a smooth and efficient call experience.
Hilton Hotels (UK) Limited
You can call for general questions about the hotel chain, corporate contacts, and regional office support. The office operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While specific wait times aren't provided, calling during mid-morning or early afternoon may reduce wait times. This line is ideal for legal inquiries, data protection issues, and other corporate matters.
Booking.com Limited
Common reasons for calling include managing or modifying hotel bookings, resolving payment issues such as refunds and pre-authorizations, and making general inquiries about booking policies and property details. Wait times can be long during peak travel seasons, so using online channels may be faster. It's advisable to have your booking reference and account verification ready to expedite the process. The service is available around the clock, making it convenient for travelers in different time zones.
Trainline.com Limited
Business travel support is also available for Trainline Business platform users, including account setup, group bookings, and expense management. Customers typically call for help with booking changes, refunds, and business travel arrangements. Although specific wait times are not provided, calling during non-peak hours may reduce waiting. Best times to call are usually mid-morning or early afternoon when call volumes are lower.
Stagecoach Group
Callers can obtain information about the company's operations, services, and other relevant details. Media enquiries are handled both nationally and regionally, with out-of-hours contacts available for urgent matters. While specific wait times are not provided, calling during standard business hours is recommended. For media-related queries, emailing media@stagecoachgroup.com is an alternative option. General company information is also accessible through Companies House, which may reduce the need for direct calls.
Manchester Airport Group
This includes facilities information, available services, and passenger-related queries. Calls are best made during operating hours when agents are available to assist. Although specific wait times aren't detailed, feedback suggests that lines can become busy, especially during peak travel times such as holidays and weekends. For issues such as lost property or car parking, it may be more efficient to use dedicated numbers or online forms, as these provide direct channels for such concerns.
Heathrow Airport Limited
Available 24/7, the service provides information about flight delays, cancellations, lost baggage, check-in procedures, and other general airport information. It's advisable to call during off-peak hours to possibly reduce wait times. For non-urgent matters, alternative options like online forms and live chat are available. These digital resources often include a chatbot capable of answering simple questions or connecting you to a live agent if necessary.
Travelodge Hotels Limited
You can also request refunds for cancelled or problematic stays and inquire about hotel services, amenities, and policies. The service is available Monday to Friday from 09:00 to 17:00. Typically, hold times are under one minute, except during peak hours, with the longest waits reported on Mondays. For complex issues, using email might be more effective. It is recommended to have your full name and either your email or phone number ready when calling.
Premier Inn Hotels Limited
The customer service line is available Monday to Friday from 8am to 8pm, and on weekends from 9am to 6pm. For group bookings of 7-9 rooms, similar hours apply. Guest relations for feedback or complaints are accessible Monday to Friday from 9am to 5pm. Common reasons for calling include managing bookings, addressing complaints, and arranging group stays. Wait times can be long during peak hours, especially on Mondays, so calling during off-peak times is advisable.
Great Western Railway (First Greater Western Limited)
You can also reserve seats and submit complaints or feedback. Customer support is available every day, with specific hours for each service. For general support, call between 06:00-22:00 on weekdays and 07:00-23:00 on weekends. Lost property support is available Monday to Saturday, but not on Sundays or public holidays. Accessible travel assistance is available 24/7. It is advisable to call during off-peak hours to avoid long wait times, especially during busy travel periods.
Transport for London
Typical reasons people call include questions about journey planning, fare information, lost property, and submitting complaints. Specific services like refund requests for Oyster and contactless card journeys are available Monday to Friday between 08:00 to 20:00. Accessibility assistance is offered 24/7, though assisted travel bookings require contacting a specific number. The average wait time is reported to be around 2 minutes and 22 seconds, but longer delays may occur during peak travel periods. For the quickest response, it's best to call outside of busy commuting hours, such as mid-morning or mid-afternoon.
Transport for Greater Manchester
They also offer a telephone interpreting service for non-English speakers. The line is open Monday to Friday from 07:00 to 20:00 and on weekends and bank holidays from 08:00 to 20:00. Common reasons for calling include checking bus and tram schedules, reporting lost items, and making complaints about services. While specific wait times are not provided, it is recommended to call outside peak travel hours to avoid delays.
TUI UK Limited
The line is available 24/7 for urgent travel issues, ensuring support at any time. For general enquiries, it's best to call during standard business hours to avoid long hold times. Customers often call for help with booking modifications, cancellations, and to resolve travel-related issues. Hold times can be lengthy, especially during peak periods like Mondays and Wednesdays. For shorter wait times, consider calling on Sundays or outside peak hours.
First Bus
You can also report issues like payment problems and journey discrepancies. The customer service is available Monday to Friday from 08:00 to 18:00. For real-time assistance, live chat is available via the First Bus app from 07:00 to 19:00 on weekdays and 09:00 to 17:00 on Saturdays. To avoid long wait times, it's recommended to call during quieter periods, typically between 11:00 and 15:00. The service is accessible by phone, live chat, or online contact form.
Avanti West Coast
Callers can get help with train services, ticketing issues, complaints, compensation claims, lost property, and accessibility assistance. It's important to have your booking reference or journey details ready to ensure a smooth interaction. During times of service disruption, such as strikes or delays, wait times can be longer. For quicker service, consider calling early in the day or using online resources for updates. The line operates during published hours, and specific procedures are in place for compensation claims and lost property inquiries.
Merseytravel
The service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include checking travel routes, ticket prices, and accessibility options. While specific issues like refunds or complaints may require additional steps, general enquiries are typically resolved over the phone. Callers may experience long wait times during peak hours, so it is advisable to call during off-peak times for quicker service.
London North Eastern Railway (LNER)
You can get assistance with ticket purchases, account inquiries, technical issues, refunds, and complaints. They also provide support for passengers with reduced mobility, including booking assistance and travel arrangements. If you've lost an item on an LNER train or station, you can inquire about it through this number. Additionally, they handle group bookings for ten or more people, offering seat allocations and group discounts. Customer support is available Monday to Sunday from 08:00 to 22:00, while assisted travel support is available 24/7. It's recommended to call during non-peak hours to avoid long wait times.
Travelodge Thame
You can make, amend, or cancel reservations by calling during their operating hours, which are Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include checking hotel facilities, parking options, and WiFi availability. Be aware that calls to the 0871 number incur charges of 13p per minute plus an access charge. It is advisable to call during weekdays for full support, as weekend hours are limited.
Saga Holidays
You can inquire about travel packages, book holidays, and manage existing reservations. The phone line is available during operating hours, and typical reasons for calling include booking new trips, making changes to existing plans, or seeking support for travel-related queries. While specific wait times aren't provided, calling during non-peak hours may reduce wait times. It's advisable to have relevant details ready, such as booking references or payment information, to ensure a smooth process.
Housing
16 guides available
Glasgow Housing Association
Common reasons for calling include inquiries about tenancy, reporting repairs, handling rent and account queries, and seeking housing support. The service also processes complaints and feedback. Typically, calls can be made at any time, but early mornings or midweek are recommended for shorter wait times. Accessibility support such as translation and British Sign Language is available upon request. Be prepared with specific details like tenant reference numbers or property addresses to ensure efficient service.
University of London Housing Services
Services include assistance with finding housing, legal advice on private housing matters, and appointment bookings for personalized consultations. These services are available Monday to Friday, with remote support on Fridays and Saturdays in September. Callers should note that eligibility is restricted to members of University of London institutions. Typical wait times are not specified, but it's advisable to call during mid-morning or early afternoon to avoid peak periods. Appointments should be booked in advance, and remote consultations can be conducted via Microsoft Teams or phone.
Places for People Group Support Centre
This number is primarily used for queries related to the organization's operations and insurance matters. Callers may be redirected to specific departments based on their needs. The service is available Monday to Friday during business hours. While specific wait times are not provided, calling during mid-morning or mid-afternoon might help avoid peak times. The centre serves as the main contact point for various enquiries, ensuring that callers are directed to the appropriate department for their specific concerns.
Peabody Community Foundation
Callers can inquire about services, grants, and support available through the foundation. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include seeking information on grant applications or general support services. While specific wait times are not provided, it is noted that calling during off-peak hours may reduce wait times. For grant-related enquiries, callers may be redirected to The London Community Foundation.
Peabody Group
Common reasons for calling include reporting maintenance issues, inquiring about housing applications, and seeking information on resident services. Calls are typically handled during operating hours, and having your tenancy or resident details ready can expedite the process. While specific wait times aren't provided, calling during non-peak hours, such as mid-morning or early afternoon, may result in shorter wait times. The service is designed to assist residents in London and the home counties with a variety of housing-related needs.
Ombudsman Services: Property
They offer independent review and resolution services. Common reasons to call include submitting a complaint, requesting updates on existing cases, and making general enquiries about the ombudsman process. The service operates Monday to Friday from 09:00 to 16:30, excluding bank holidays. Wait times can vary, especially during peak hours, but using online forms or emails may expedite responses. It's best to call during mid-morning or early afternoon for shorter wait times.
Places for People Homes
The service is available Monday to Friday from 08:00 to 18:00, excluding bank holidays. Common reasons for calling include checking rent account status, logging new repair requests, and asking about tenancy agreements. Wait times can be longer on Fridays, so it's advisable to call earlier in the week, especially on Monday mornings. Having your property reference number, house number, and postcode ready will streamline the process.
Clarion Housing Group
You can inquire about housing services, report repairs, and address tenancy issues. Calls are typically handled during business hours, and it's advisable to call during non-peak times to avoid long wait times. For urgent repairs, an emergency contact number may be available. Common reasons for calling include scheduling property repairs, resolving complaints about service quality, and handling general inquiries about tenancy. It's best to have your contact details and relevant information ready to ensure a smooth process.
L&Q (London & Quadrant Housing Trust)
You can make general enquiries about services, policies, and appointments, available Monday to Friday from 08:00 to 18:00, excluding bank holidays. Appointment booking is necessary for head office visits, as walk-ins are not accepted. Additionally, translation and interpretation services, including British Sign Language, are available 24/7. Common reasons for calling include checking application statuses, booking appointments, and requesting language support. Wait times can be long during peak hours, so calling early or late in the day is advisable.
L&Q Living Limited
By calling +442085222000, you can inquire about housing options such as supported living, independent living, and sheltered accommodation. You can also report maintenance issues, request repairs, and submit complaints or feedback regarding housing services. Typical wait times may vary, but calling during non-peak hours can reduce delays. Be prepared to provide specific details like resident ID and property address to facilitate your request. Known issues include maintenance delays and slow complaint handling, so persistence may be required.
Home Group
Emergency support is available 24/7 for urgent housing or safety issues. For account and tenancy management, such as rent payments and account queries, support is available Monday to Friday from 07:00 to 20:00, and Saturday from 08:00 to 12:00. Non-emergency calls may experience delays during peak hours, so it is advisable to call during off-peak times or use online contact forms for faster responses. Emergency calls are prioritized to ensure immediate assistance.
Peabody Trust
This line is available Monday to Friday, and callers can inquire about various aspects of housing, including application statuses, eligibility criteria, and service updates. While specific wait times are not provided, it's advisable to call during mid-morning or mid-afternoon to avoid peak hours. The service is designed to assist with a broad range of queries, ensuring that residents receive the information they need efficiently.
Wirral Council - Housing Options
Available Monday to Friday from 09:00 to 17:00, with emergency services accessible during weekends and out-of-hours, this service helps with emergency refuge, temporary housing, and safe accommodation. Common reasons for calling include seeking advice on housing options or reporting homelessness. Wait times can be long during peak periods, such as Mondays and after holidays. For quicker service, consider calling mid-week or early mornings. Emergency situations should be directed to the dedicated emergency number.
Places for People Individual Support Limited
They provide referrals for supported accommodation, particularly for homeless individuals, women at risk, and those with disabilities. Financial and benefits advice is also available. The service operates Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. While wait times can vary, calling during mid-morning or early afternoon may reduce hold times. This line is essential for those needing immediate support or guidance on accessing various social services.
Notting Hill Genesis
Residents can report both emergency and routine repairs, with emergency repairs available 24/7 by phone. Complaints regarding service standards or unresolved issues can be submitted through various channels, including phone during business hours. Rent or service charges can be paid over the phone during business hours or online 24/7. Typical wait times can be longer during peak hours, so calling during off-peak times is recommended. The best times to call are typically early mornings or late afternoons during weekdays.
Nottingham City Council Housing Services
You can call for help with general housing questions, rent payments, and arranging repairs for council properties. Additionally, they support housing applications and handle complaints or feedback about their services. The phone lines are open Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Callers often experience long wait times during peak hours, particularly for repairs and tenancy queries. To avoid delays, it is advisable to call during off-peak hours or use online forms when possible.
Retail
16 guides available
Dunelm (Soft Furnishings) Ltd
You can inquire about product availability, specifications, and pricing, or get assistance with order tracking and delivery issues. The service is available during business hours, and it is advisable to have relevant details such as your order number or product code ready. While typical wait times are not specified, calling during mid-morning or mid-afternoon may help avoid peak times. This line is ideal for resolving issues quickly and efficiently, ensuring a smooth shopping experience.
ASOS plc
This number is not for customer order queries, which are managed by the Leavesden office. Typical reasons for calling include discussing corporate strategies, investor relations, legal matters, or media inquiries. Calls are best made during office hours from Monday to Friday. While specific wait times are not provided, calls are generally transferred to the appropriate department or you may receive a callback. Ensure you have all necessary details ready to streamline the process.
Primark Stores Limited
This line is available Monday to Friday from 09:00 to 17:30. Common reasons for calling include addressing corporate policies, handling escalated complaints, and obtaining information on Primark's operations. Routine store-level queries are typically redirected to local stores or main customer service channels. Wait times can occasionally be long, especially during peak complaint periods, so calling during non-peak hours may be beneficial.
J Sainsbury plc
This service is available during operating hours, typically allowing you to address specific inquiries or concerns. Common reasons for calling include checking store hours, product availability, or speaking with customer service. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or early afternoon, may reduce wait times. The switchboard service efficiently directs your call to the appropriate department, ensuring your queries are handled promptly.
Boohoo.com UK Limited
Customers commonly reach out for order inquiries, returns and refunds, complaint submissions, and account assistance. Typical reasons for contact include checking order status, initiating returns, and filing complaints about products or services. While specific wait times are not provided, response times may vary, especially during peak periods or holidays. It's advisable to have your order number and relevant details ready to expedite the process. For the most efficient service, use the Boohoo Contact Us page to access email or live chat options.
Tesco Stores Limited
Customers can also handle returns and refunds for in-store purchases, resolve complaints, and get assistance with online orders such as tracking or making changes. The service is available Monday to Saturday from 8am to 8pm, and Sunday from 9am to 6pm. Wait times can be longer during peak hours, such as weekends and evenings, so calling during early mornings or midweek is recommended for quicker service.
Next plc
The line is available Monday to Friday from 08:00 to 21:00, and on weekends from 08:00 to 19:00. For self-service payments and account balance inquiries, an automated line is available 24/7. Common reasons for calling include checking order status, resolving delivery problems, and managing account details. Wait times can be long during peak hours, so it's advisable to call during off-peak times or use online services for quicker resolutions.
eBay (UK) Limited
This line assists with account issues, refunds, missing items, reporting sellers, and suspended accounts. Direct phone support is limited, often directing users to request a callback or use live chat via the eBay UK website. Automated systems are common, so persistence may be needed to reach a human agent. Typical wait times vary, but calling during non-peak hours may reduce delays.
Argos Limited
Customers can inquire about order status, delivery issues, and returns, as well as receive help with website navigation and account access. Complaints about products, services, or staff can also be registered. The service is available seven days a week from 08:00 to 20:00. While specific wait times are not provided, customers often experience long hold times. It's recommended to call early or late in the day to potentially reduce wait times. Accessibility support is available through Relay UK and SignVideo services.
Amazon UK Services Ltd
You can reach their customer service from Monday to Friday between 08:00 and 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include checking order status, resolving account issues, and handling returns. Wait times can be long during peak hours, but calling during non-peak times or using online chat may result in a quicker response. Be prepared to navigate automated menus to reach the appropriate department.
Marks and Spencer plc
You can inquire about your order status, initiate returns, or address product concerns. The service is available from 08:00 to 20:00, Monday through Sunday, with slightly reduced hours on weekends for product queries and complaints. Customers often call to check delivery status, process refunds, or resolve product issues. Wait times can vary, but calling during off-peak hours may reduce delays. Alternatively, online chat is available for non-urgent matters.
John Lewis plc
The office operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include addressing corporate matters, partnership queries, and administrative issues. While wait times can vary, calling earlier in the day may reduce hold times. Be prepared to state your enquiry clearly, as you may be transferred to the appropriate department or asked to leave a message if calling outside operating hours.
John Lewis Partnership
Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, this line helps customers resolve issues related to their purchases. Common reasons for calling include checking order status, initiating returns or cancellations, and submitting complaints. While typical wait times can vary, it's advisable to call during non-peak hours to avoid delays. Alternatively, customers can use the live chat feature on the website for quicker responses during business hours.
WM Morrison Supermarkets Limited
The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking order statuses, resolving complaints, and obtaining store details. Wait times can be longer during peak hours or after major promotions, so calling during off-peak times is advisable. Customers are encouraged to check the FAQs before calling to potentially resolve their issues more quickly.
Currys Group Limited
You can confirm shareholding balances, update personal details, and report lost share certificates through Equiniti Limited, which handles these queries. Additionally, you can submit general investor relations questions during business hours. The service is available Monday to Friday, 08:30–17:30 UK time, excluding public holidays. While specific wait times aren't provided, callers have occasionally reported delays during peak financial periods. For faster service, it's recommended to have your shareholder reference number ready.
Asda Stores Ltd
Customers can also address complaints and provide feedback regarding their in-store or online experiences. Additionally, support for online orders, delivery issues, returns, and refunds is available. Callers may experience long wait times, especially during peak hours or after major promotions. It is advisable to call early in the day to potentially reduce wait times. An automated menu will guide you to the appropriate department, and having order numbers or relevant details ready can expedite the process.
Telecom
15 guides available
Virgin Media Ltd.
offers TV and broadband sales inquiries through their dedicated phone line. Customers can call to purchase or upgrade TV and broadband packages, inquire about current deals and bundles, and check service eligibility. Sales agents are available Monday to Friday from 08:00 to 21:00, Saturday from 08:00 to 20:00, and Sunday from 08:00 to 18:00. Common reasons for calling include setting up new services, upgrading existing packages, and confirming installation dates. Wait times can be long during peak hours, so calling early morning or late evening is recommended for quicker service.
Hutchison 3G UK Limited (Three UK)
The service is available Monday to Friday from 8am to 8pm, and on Saturdays and bank holidays from 9am to 5pm. Common reasons for calling include resolving billing issues, updating account information, and troubleshooting mobile service problems. Although specific wait times are not provided, calling during mid-morning or early afternoon may reduce wait times. The service is designed to assist with various mobile-related queries, ensuring customers receive the help they need efficiently.
Plusnet plc
Common reasons for calling include billing inquiries, troubleshooting connectivity issues, and ordering new services. The customer service team is known for being friendly and helpful, operating from Monday to Friday, 08:00-18:00, and Saturday, 09:00-13:00. Wait times can be longer during peak hours and service outages, so calling during off-peak times is recommended. The service is free to call from landlines, and the team is UK-based.
NOW Broadband & Calls (Sky UK Limited)
Customers can manage accounts, address billing issues, receive technical support, and handle cancellations or complaints. Support is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. TV-only customers must use live chat for assistance. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. Account verification is required for most interactions, and engineer appointments must be rescheduled before 3:30pm the previous working day.
EE Limited
You can manage mobile plans, upgrade devices, and inquire about broadband solutions. Billing and payment support is also available. Calls are typically handled during business hours, and it's advisable to call early to avoid long wait times. Clearly stating your business size at the beginning of the call can help direct your inquiry efficiently.
TalkTalk
Common reasons for calling include billing inquiries, account management, service issues, cancellations, plan changes, and technical support. The service is available Monday to Friday from 9:00 to 19:00, and Saturday from 9:00 to 18:00. It's closed on Sundays. Be prepared for potentially long wait times, especially during peak hours. For a smoother experience, consider calling early in the day or on Fridays. If you require accessibility services, you can use Text Relay by dialing 18001 followed by the customer service number.
O2 (Telefónica UK Limited)
Customers typically call to manage their accounts, resolve billing issues, or seek technical assistance. Be prepared for automated menu navigation before speaking to a representative. Wait times can be long during peak hours, especially during service outages. It's advisable to call during off-peak times or use online chat for quicker responses. The service is available during operating hours, and having your account details ready can expedite the process.
BT Group plc
Customers commonly call for assistance with billing, technical support, and account management. Business clients can seek help with broadband, phone, and IT solutions. Additionally, issues related to Openreach infrastructure, such as line faults and new installations, are addressed. Callers are typically routed to specific departments based on their needs. While wait times can vary, calling during off-peak hours may reduce delays. The automated system guides callers to the appropriate department, ensuring efficient service.
Vodafone Limited
When calling, customers are typically routed through an automated system before speaking with a live agent. Common reasons for calling include resolving billing discrepancies, upgrading plans, and technical troubleshooting. While the service is available around the clock, wait times can be long during peak hours, so it's advisable to call during off-peak times or use the online chat feature for faster assistance.
Sky UK Limited
Common reasons for calling include troubleshooting technical issues, managing account details, and arranging payment extensions. While the service is available around the clock, callers often experience long wait times, particularly during peak hours. To avoid delays, it is recommended to call during early mornings or late evenings. The automated phone system may initially handle calls, so having your account details ready can expedite the process. Alternatively, live chat and email support are available for those who prefer digital communication.
TalkTalk Group
This service is available during business hours, Monday to Friday. Callers should be prepared to provide relevant media credentials or press context. While phone support may redirect you to appropriate contacts, it is common to experience long wait times, especially during peak hours. To avoid delays, consider calling during off-peak times or using alternative contact methods such as email. The phone service is straightforward, but be ready to clearly state your enquiry to ensure you're directed to the correct department.
Virgin Media Limited
Common reasons to call include making Subject Access Requests (SARs), requesting data correction, deletion, or restriction, and submitting objections or complaints about data processing. Calls can be made Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Typically, these calls involve providing proof of identity and details of the data in question. While exact wait times aren't specified, it may be beneficial to call just after opening hours to potentially avoid longer queues. Delays have been noted, particularly in processing SARs, so keep this in mind when planning your calls.
TalkTalk TV
The sales line is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include selecting a preferred package and confirming installation dates. While typical wait times can vary, calling early in the day or midweek may result in faster service. Sales agents might also discuss additional services like broadband or landline options.
TalkTalk Telecom Group plc
Additionally, they provide technical support for broadband and connectivity issues, and handle complaints regarding service or billing. Accessibility support is also available for customers with specific needs. The line operates Monday to Friday from 09:00 to 19:00, and on Saturdays from 09:00 to 18:00, but is closed on Sundays. Customers often experience long wait times during peak hours, so calling during off-peak times is recommended. Accessibility support can be accessed via Text Relay by dialing 18001 followed by the main number.
NOW Broadband (Sky UK Limited)
Customers can call for assistance with billing queries, payments, account management, broadband connectivity, troubleshooting, and service outages. Additionally, order tracking and installation scheduling can be managed via this line. Support is available daily from 08:00 to 20:00. While calling, customers may experience long wait times, especially during peak hours. For quicker resolutions, using the online help center or live chat is recommended. TV-related inquiries are not handled over the phone and require online chat support.
Airlines
5 guides available
Virgin Atlantic Airways Limited
Common reasons for calling include addressing issues related to flight delays, cancellations, and lost or damaged baggage. While online forms are available 24/7, phone support is limited to operating hours and may involve long wait times. It's recommended to have your booking reference ready for quicker service. Typically, the best times to call are during non-peak hours, such as early mornings or late afternoons, to avoid long queues.
Jet2.com Limited
This number is primarily used for obtaining general information about Jet2.com Limited, including the latest flight schedules and available destinations. While specific wait times are not provided, it is recommended to call during standard business hours for the best service. As there are no specific department details, this line is likely intended for broad inquiries rather than specialized support. For quicker service, consider calling during mid-morning or early afternoon when call volumes may be lower.
British Airways Plc
You can handle general enquiries about flights, bookings, and policies, as well as manage your bookings, including changes and cancellations. The line is also available for addressing customer complaints and baggage issues such as lost or damaged items. Typical wait times can be long, especially during peak travel periods or after disruptions. It's best to call early in the morning to avoid delays. The service operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00.
easyJet Airline Company Limited
Special assistance for passengers with accessibility needs is also available, as well as support for group bookings and data protection inquiries. The service operates Monday to Friday from 10:00 to 20:00 BST and on weekends from 09:00 to 18:00 BST. Wait times can be long, especially during peak travel periods or after flight disruptions. For quicker responses, live chat is recommended. Special assistance requests should be made at least 14 days in advance.
London School of Hygiene & Tropical Medicine
Generally, callers use the switchboard to obtain routing to the correct department, such as research, finance, or specific faculty members. The line operates during published hours, but specific times are not provided. Expect to provide the nature of your enquiry to be properly directed. The switchboard does not manage admissions, course details, or provide medical or travel advice. These areas are best addressed through email or using the school's online forms. Consider calling during mid-mornings for potentially shorter wait times.
Delivery
5 guides available
Royal Mail Group Ltd
Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, this line often experiences long wait times, especially during peak periods or after major service disruptions. Callers are advised to have tracking numbers, reference numbers, or account details ready to expedite service. Automated menus are used for initial triage, and persistence may be required to reach a human agent. Calling early in the morning is recommended to avoid long hold times.
Evri (formerly Hermes Parcelnet Ltd)
Automated systems are available 24/7, with human advisors accessible Monday to Friday from 8 am to 4 pm, and Saturday from 8 am to 2 pm. Common reasons for calling include tracking parcel status, initiating claims for lost or damaged parcels, and resolving delivery issues. Wait times can vary, but using specific menu options can expedite reaching a human advisor. For faster service, consider calling during non-peak hours, typically early morning or late afternoon.
Parcelforce Worldwide
The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include checking the status of a parcel, arranging a redelivery, or filing a complaint. Wait times can be long, especially during peak hours or after missed deliveries. It is often recommended to call early in the morning for a quicker response. Automated systems are prevalent, so persistence may be needed to reach a human agent.
Yodel Delivery Network Ltd
Customers can also request refunds for incorrect or failed deliveries. The service is available from Monday to Friday between 08:00 and 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include checking parcel status, resolving delivery issues, and handling account inquiries. While specific wait times aren't provided, users frequently report long hold times. For faster service, using the webchat option is recommended. Best times to call are typically early in the morning or late afternoon to avoid peak hours.
DPDgroup UK Ltd
The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wednesdays tend to have the longest wait times, so consider calling on other days if possible. Be ready to provide your address, name, and order or tracking number to expedite the process. For unresolved issues, escalation options are available.
Media
5 guides available
Sky TV
Customers often call for help with their Sky TV accounts, to resolve billing issues, or to seek technical support for their services. While the service is available around the clock, wait times can vary, with longer holds typically reported during peak hours and on Fridays. For quicker assistance, it is recommended to call during off-peak times such as early mornings or mid-week. Account verification is required for personalized support, and customers can also reach out via live chat or email for assistance.
NOW TV (Sky UK Limited)
This service is available every day from 08:00 to 20:00. Customers can request accessible formats, assistance for disabled users, and other accommodations. It's important to note that this line is strictly for accessibility requests, and calls about TV streaming issues will be redirected to online or live chat support. Wait times can vary, but calling during off-peak hours may reduce delays. Advisors are trained to handle accessibility needs efficiently, ensuring a supportive experience for all customers.
Places for People
This service is available during evenings, weekends, and public holidays, specifically for members of the media. The press office handles enquiries related to media coverage, press releases, and urgent news stories. Non-media callers are typically redirected to call during regular office hours. Wait times may vary, but the service is designed to respond promptly to urgent media needs. It's advisable to call during evenings or weekends for the quickest response.
Sky Media (Sky UK Limited)
When calling this number, you can inquire about advertising options available from Monday to Friday. The call typically involves discussing company details and specific ad campaign requirements. While exact wait times are not specified, it is advisable to call during standard business hours to ensure prompt assistance. This line is dedicated to handling advertising inquiries, providing a direct channel for businesses interested in leveraging Sky Media's extensive reach.
Ofcom Media Office
Journalists can call to get official statements, arrange interviews, or ask questions about Ofcom's activities. Complaints about media content, including the BBC, are also managed here, though BBC complaints require prior completion of the BBC's own process. Typical wait times can be longer during peak news cycles, so calling during non-peak hours is advisable. The office operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00.
Automotive
3 guides available
Europcar Group UK Limited
Customers can inquire about bookings, account issues, and general rental information. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include checking booking details, resolving account problems, and handling complaints. While typical wait times can vary, calling during early weekday mornings may result in faster service. For unresolved complaints, escalation to the BVRLA is an option. Customers should have their booking reference and personal identification ready for a smoother experience.
Enterprise Rent-A-Car UK Limited
Common reasons for calling include reporting accidents, modifying reservations, and seeking help with vehicle issues. The customer service is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Callers often experience long wait times, especially during peak hours and after weekends. For quicker service, it is advisable to call early in the day or mid-week.
Avis Budget UK Limited
You can inquire about car rental services, manage bookings, and receive customer support. The line is available during operating hours, and it's recommended to call early in the morning to avoid long wait times, especially during peak travel periods. Automated menus are used, so patience is required to reach a live agent. Be prepared with necessary details like booking references and personal information for a smoother experience.
