Jet2.com Limited
Jet2.com Limited's Travel Trade Support department offers specialized services for group bookings, catering to parties of 10 or more. Customers can book flights with benefits like low deposits, part payments, free name changes, and reserved seating. The department also manages existing bookings, allowing changes to passenger names, payments, and seat reservations. Operating hours are Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers typically experience longer wait times during peak travel periods and school holidays, so it's advisable to call during off-peak hours. For basic changes, online management is available, but complex queries are best handled over the phone.
Updated 15 Dec 2025
Expected outcomes
- Book group flights
- Manage group bookings
- Change passenger names
- Arrange part payments
- Reserve seating
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Group size (10+)
- Passenger details
- Travel dates
- Payment method
- Booking reference
- Lead passenger name
Known issues
Callers to Jet2.com's Travel Trade Support may experience long wait times, especially during peak travel periods and school holidays. It is recommended to call outside these times or use the online booking management system for quicker service. Some customers have reported confusion regarding booking amendments, such as name changes and payment deadlines. Agents are available to clarify these procedures during calls, and additional information can be found on the Jet2.com website. For the best experience, ensure you have all necessary details ready before calling.
