Enterprise Rent-A-Car UK Limited
Enterprise Rent-A-Car UK Limited offers a range of services through their customer service line, including assistance with rental inquiries, accident notifications, roadside assistance, loyalty membership support, and reservations. Common reasons for calling include reporting accidents, modifying reservations, and seeking help with vehicle issues. The customer service is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Callers often experience long wait times, especially during peak hours and after weekends. For quicker service, it is advisable to call early in the day or mid-week.
Updated 15 Dec 2025
Expected outcomes
- Report vehicle accidents
- Request roadside assistance
- Modify rental reservations
- Join loyalty programs
- File customer complaints
- Provide rental feedback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Rental agreement number
- Personal identification
- Accident details
- Membership number
- Reservation number
- Payment information
Known issues
Customers occasionally face long wait times, particularly during peak hours and after weekends. To minimize waiting, try calling early in the day or mid-week. Delayed complaint resolution is another issue; if unresolved, follow up via email or escalate to management. Some callers report difficulty reaching specific departments, often resulting in multiple transfers. To avoid this, clearly state the nature of your issue and request a direct transfer. These strategies can help improve your experience when contacting Enterprise Rent-A-Car UK Limited.
