Europcar Group UK Limited
Europcar Group UK Limited offers customer support for car and van rental services through their dedicated phone line. Customers can inquire about bookings, account issues, and general rental information. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include checking booking details, resolving account problems, and handling complaints. While typical wait times can vary, calling during early weekday mornings may result in faster service. For unresolved complaints, escalation to the BVRLA is an option. Customers should have their booking reference and personal identification ready for a smoother experience.
Updated 15 Dec 2025
Expected outcomes
- Check booking details
- Resolve account issues
- Request rental information
- Submit a complaint
- Escalate unresolved issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal identification
- Contact details
- Details of complaint
- Rental agreement
- Payment information
Known issues
Customers occasionally experience long wait times, especially during peak hours and after weekends. To avoid delays, try calling during early weekday mornings. Technical errors on the website may lead to incomplete bookings; if issues persist, contact support by phone or email. For complaints, a response is typically provided within seven working days. If the resolution is unsatisfactory, customers can request escalation to the BVRLA for further assistance.
