Leeds Building Society
Leeds Building Society offers a range of services via their main enquiries number, including information on savings accounts and general banking products. Common reasons for calling include checking account balances, opening new accounts, and obtaining product information. The helpline is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 17:00. Customers often experience shorter wait times if they call mid-morning or mid-afternoon on weekdays. For account-specific queries, callers must verify their identity, and callbacks are available for sensitive information. Email responses are not provided for account-specific issues.
Updated 15 Dec 2025
Expected outcomes
- Check account balance
- Open new savings account
- Obtain product information
- Verify account details
- Request callback for sensitive queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Phone number for callback
- List of questions
- Pen and paper
- Access to email for follow-up
Known issues
Customers sometimes face long wait times, particularly on Mondays and after holidays. To avoid this, try calling during mid-morning or mid-afternoon on weekdays. For account-specific queries, phone verification is necessary, as email responses are not provided for sensitive information. Providing a phone number for a callback can help in resolving these issues efficiently. Being prepared with all necessary information can also streamline the process and reduce the need for multiple calls.
