Legal & General Home Finance Limited
Legal & General Home Finance Limited provides a dedicated line for Equity Release Customer Enquiries. This service assists with questions about equity release and lifetime mortgage products, including eligibility and the application process. Customers can also receive support for starting or checking the status of their applications. Account management services are available for existing customers, and the line handles complaints and feedback. Calls are typically handled during operating hours, with wait times varying based on call volume. For faster service, it is recommended to call during mid-morning or mid-afternoon.
Location & Coverage
Knights House, 2-6 Friary Street, Cardiff, United Kingdom
United Kingdom
Expected outcomes
- Answer equity release questions
- Start new applications
- Check application status
- Manage existing accounts
- Submit complaints or feedback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- Application reference number
- Account details
- Security verification
- Full name
- Date of birth
- Address
Known Issues
While there are no specific known issues reported, callers should be prepared for potential wait times during peak hours. To expedite the process, ensure you have all necessary documents and identification ready before calling. If you encounter long wait times, consider calling during less busy periods, such as mid-morning or mid-afternoon. For account-specific queries, passing security verification is essential, so have your personal details and any reference numbers at hand.
Updated 15 Dec 2025
