Metro Bank PLC
Metro Bank PLC offers a range of services via their customer service number, including account enquiries, card activation, fraud reporting, mortgage enquiries, and account switching. Customers can call for general queries about personal accounts, balances, transactions, and more. Card activation and fraud reporting are available every day, with fraud services operating 24/7. Mortgage and account switching services have specific weekday hours. Common reasons for calling include activating new cards, reporting fraud, and switching accounts. Typically, wait times are longer during peak hours, such as Mondays and Fridays. For quicker service, consider calling during off-peak times or using online resources.
Updated 15 Dec 2025
Expected outcomes
- Check account balances
- Activate debit/credit cards
- Report fraud or scams
- Inquire about mortgages
- Switch bank accounts
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer number
- Personal identification
- Card details
- Account details
- Incident description
- Mortgage account number
Known issues
Customers often experience long wait times during peak hours, particularly on Mondays and Fridays. To avoid delays, it is advisable to call during off-peak times or use online services when possible. Additionally, Metro Bank does not offer a live chat feature, so phone or social media are the primary support channels. Occasionally, there are delays in account verification or processing account switches. Ensuring all necessary documents are ready can help expedite these processes. For immediate fraud issues, the bank provides a 24/7 hotline.
