Monzo Bank Ltd
Monzo Bank Ltd provides phone support for various banking needs, including assistance with account issues, urgent payments, and general banking queries. The phone line is available from 7am to 8pm for non-urgent queries, while in-app chat support is available 24/7 for faster assistance. Common reasons for calling include resolving account access problems and managing business accounts. Typical wait times can be longer during peak hours or urgent incidents, so using the in-app chat is recommended for quicker responses. Phone support is limited for certain tasks, such as updating contact details, which must be done through the app.
Updated 15 Dec 2025
Expected outcomes
- Resolve account issues
- Assist with urgent payments
- Manage business accounts
- Recover lost access
- Answer general banking queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Monzo account details
- Personal ID
- Full name
- Monzo account number
- Email address
- New contact details
Known issues
Some users experience long wait times for phone support, particularly during peak hours or urgent situations. To avoid delays, it's advisable to use the in-app chat for faster responses. Additionally, certain changes like updating phone numbers or email addresses cannot be completed over the phone and must be done through the Monzo app. For non-urgent queries, phone support may be slower, so planning calls during off-peak hours can be beneficial. Utilizing the app for most support needs ensures a more efficient resolution process.
