Nationwide Building Society
Nationwide Building Society offers a range of services via their customer service line. Customers can manage accounts, report lost cards, and receive general banking support. The service is available Monday to Saturday from 08:00 to 18:00. Common reasons for calling include account queries, balance checks, and fund transfers. Accessibility support is also provided, including SignVideo and tailored communication. Wait times can be longer during peak hours, such as Mondays and post-holidays. For shorter waits, try calling mid-morning or mid-afternoon.
Updated 15 Dec 2025
Expected outcomes
- Manage account details
- Report lost or stolen cards
- Check account balances
- Transfer funds
- Request accessibility support
- Retrieve customer number
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer number
- Account details
- Security information
- Telephone banking security details
- Accessibility needs disclosure
- Account verification details
Known issues
Customers occasionally face long wait times, particularly on Mondays and after holidays. To avoid this, it's recommended to call mid-morning or mid-afternoon. Additionally, some callers experience delays due to security verification, especially when reporting lost cards or recovering accounts. To minimize these delays, ensure you have all necessary identification and account details ready before calling. This preparation can help streamline the process and reduce waiting periods.
