Pepper Money Limited
Pepper Money Limited offers a variety of services via their contact number, including handling general enquiries related to payments, fees, and account management. Customers can also process payments, set up direct debits, and resolve payment issues. Additionally, the bank provides detailed information about applicable fees, recent charges, and can assist with fee disputes. Calls are typically available Monday to Saturday during operating hours. It is advisable to have your account number and personal identification ready for a smoother experience. While specific wait times are not provided, calling during non-peak hours may result in faster service.
Updated 15 Dec 2025
Expected outcomes
- Check account balance
- Make a payment
- Set up direct debit
- Resolve payment issues
- Inquire about fees
- Dispute a charge
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Payment method details
- Details of fee/charge
- Direct debit information
- Recent transaction details
Known issues
Some customers occasionally experience confusion due to outdated address information appearing on third-party websites. The current registered office for Pepper Money is in Cardiff, but older addresses, such as Harman House in Uxbridge, may still be listed elsewhere. To avoid this issue, it is recommended to refer to the official Pepper Money website or Companies House for the most accurate address information. Additionally, having all necessary documentation ready before calling can help expedite the process and reduce any potential frustrations.
