The Co-operative Bank plc
The Co-operative Bank plc offers a range of services through their contact number, including assistance with account information, branch services, and general banking queries for both retail and SME customers. Customers can also manage accounts, handle complaints, and inquire about loans and mortgages. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. The bank also provides options for escalation if initial complaint resolutions are unsatisfactory. With recent branch closures, increased call volumes may affect service speed, making digital channels a useful alternative.
Updated 15 Dec 2025
Expected outcomes
- Access account information
- Manage bank accounts
- Submit complaints
- Inquire about loans
- Request mortgage details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Security answers
- Description of complaint
- Loan details
- Mortgage information
Known issues
Customers frequently experience long wait times, especially during peak hours. It is recommended to call during off-peak times or use online banking for quicker service. Recent branch closures have increased call volumes, reducing in-person support availability. For unresolved complaints, escalation to a supervisor is possible. Utilizing digital channels can provide faster resolutions and alleviate some of the frustrations associated with phone wait times.
