Unity Trust Bank plc
Unity Trust Bank plc offers a range of services via their customer service number, primarily catering to business and organizational banking needs. Customers can manage their accounts, report fraud, and make general enquiries during standard UK business hours. Account management and general enquiries are available from 09:00 to 17:00, while fraud and security queries can be addressed from 08:30 to 17:00. Cheque deposits can be made by post or at partner branches. Common reasons for calling include updating account information, reporting fraud, and depositing cheques. Typical wait times can vary, with mid-morning and mid-afternoon being the best times to call for faster service.
Updated 15 Dec 2025
Expected outcomes
- Update account information
- Report suspected fraud
- Ask about banking products
- Deposit cheques by post
- Manage business banking details
- Request account changes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Incident description
- Cheque
- Pre-printed paying-in slip
- Business details
Known issues
Customers occasionally experience long wait times, especially during peak hours or near opening and closing times. To avoid delays, try calling mid-morning or mid-afternoon. Additionally, there is no phone support available on weekends, so for non-urgent matters, consider using email or online forms. These alternatives can be particularly useful for queries that do not require immediate attention. Monitoring and recording of calls for training and security purposes is standard practice, so be prepared to verify your identity with account and personal details during the call.
