Delivery Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
5 guides available
Royal Mail Group Ltd
Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, this line often experiences long wait times, especially during peak periods or after major service disruptions. Callers are advised to have tracking numbers, reference numbers, or account details ready to expedite service. Automated menus are used for initial triage, and persistence may be required to reach a human agent. Calling early in the morning is recommended to avoid long hold times.
Evri (formerly Hermes Parcelnet Ltd)
Automated systems are available 24/7, with human advisors accessible Monday to Friday from 8 am to 4 pm, and Saturday from 8 am to 2 pm. Common reasons for calling include tracking parcel status, initiating claims for lost or damaged parcels, and resolving delivery issues. Wait times can vary, but using specific menu options can expedite reaching a human advisor. For faster service, consider calling during non-peak hours, typically early morning or late afternoon.
Parcelforce Worldwide
The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include checking the status of a parcel, arranging a redelivery, or filing a complaint. Wait times can be long, especially during peak hours or after missed deliveries. It is often recommended to call early in the morning for a quicker response. Automated systems are prevalent, so persistence may be needed to reach a human agent.
Yodel Delivery Network Ltd
Customers can also request refunds for incorrect or failed deliveries. The service is available from Monday to Friday between 08:00 and 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include checking parcel status, resolving delivery issues, and handling account inquiries. While specific wait times aren't provided, users frequently report long hold times. For faster service, using the webchat option is recommended. Best times to call are typically early in the morning or late afternoon to avoid peak hours.
DPDgroup UK Ltd
The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wednesdays tend to have the longest wait times, so consider calling on other days if possible. Be ready to provide your address, name, and order or tracking number to expedite the process. For unresolved issues, escalation options are available.
