L&Q (London & Quadrant Housing Trust)
L&Q (London & Quadrant Housing Trust) provides a variety of services through their contact number +443004569998. You can make general enquiries about services, policies, and appointments, available Monday to Friday from 08:00 to 18:00, excluding bank holidays. Appointment booking is necessary for head office visits, as walk-ins are not accepted. Additionally, translation and interpretation services, including British Sign Language, are available 24/7. Common reasons for calling include checking application statuses, booking appointments, and requesting language support. Wait times can be long during peak hours, so calling early or late in the day is advisable.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Book head office appointment
- Request language support
- Inquire about services
- Confirm policy details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Reason for visit
- Reference number
- Preferred language
- Appointment confirmation
Known issues
Callers often experience long wait times, especially during peak hours or when reporting repairs. It is recommended to use webchat or online forms as alternatives. Peak times can be avoided by calling early or late in the business day. Additionally, all visits to the head office require a pre-booked appointment, as walk-ins are not accepted. Ensure to call or use online forms to book an appointment before visiting. These measures can help reduce frustration and ensure a smoother experience when interacting with L&Q.
