Nottingham City Council Housing Services
Nottingham City Council Housing Services provides assistance with various housing-related inquiries. You can call for help with general housing questions, rent payments, and arranging repairs for council properties. Additionally, they support housing applications and handle complaints or feedback about their services. The phone lines are open Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Callers often experience long wait times during peak hours, particularly for repairs and tenancy queries. To avoid delays, it is advisable to call during off-peak hours or use online forms when possible.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Arrange property repairs
- Submit housing complaints
- Make rent payments
- Receive housing advice
- Provide feedback
- Request application support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tenancy reference
- Address
- Contact number
- Description of issue
- Personal details
- Supporting documents
- Details of complaint
- Current housing situation
- Name
Known issues
Callers to Nottingham City Council Housing Services may experience long wait times, especially during peak hours. To mitigate this, try calling during off-peak times or use the online contact forms. Additionally, some callers report difficulty reaching specific departments, often resulting in being transferred multiple times. To avoid this, clearly state the nature of your enquiry at the beginning of the call. If you have a complaint, ensure you have all relevant details, such as dates and involved staff, ready to streamline the process.
