Aviva plc
Aviva plc's main switchboard at +442072832000 connects callers to various departments within the organization. This service is typically used for general inquiries and routing calls to the appropriate departments. Callers should be prepared to specify the department or individual they wish to reach. The switchboard operates during standard business hours, and wait times can vary depending on the time of day. For quicker service, it is advisable to call during mid-morning or mid-afternoon when call volumes are generally lower.
Updated 15 Dec 2025
Expected outcomes
- Connect to customer service
- Reach claims department
- Contact human resources
- Inquire about insurance policies
- Speak with a financial advisor
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Department name
- Individual's name
- Purpose of call
- Policy number
- Claim reference
- Contact details
Known issues
While there are no specific known issues reported, callers may experience longer wait times during peak hours such as early mornings and late afternoons. To avoid frustration, it is recommended to call during off-peak times. Additionally, having the necessary information ready, such as the department name and purpose of the call, can expedite the process. If the switchboard is busy, consider using Aviva's online services for routine inquiries or to access policy information.
