Bupa Insurance Limited
Bupa Insurance Limited provides a range of services through their customer service number, including policy enquiries, claims support, and account management. Customers often call to ask about their health insurance policies, submit or track claims, and update personal details. The service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Wait times can be longer during peak hours, especially on Mondays and after holidays. For quicker service, it is recommended to call during mid-morning or mid-afternoon.
Updated 15 Dec 2025
Expected outcomes
- Answer policy questions
- Submit insurance claims
- Track claim status
- Update personal details
- Change payment information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim reference
- Supporting documents
- Account verification
- Payment details
Known issues
Customers occasionally experience long wait times, particularly during peak hours such as Mondays and after holidays. To avoid this, it is advisable to call during mid-morning or mid-afternoon. Additionally, some callers report being transferred multiple times before reaching the correct department. To minimize this issue, clearly state your policy type and the reason for your call at the beginning. These steps can help ensure a smoother and more efficient calling experience.
