Financial Services Compensation Scheme (FSCS)
The Financial Services Compensation Scheme (FSCS) provides assistance with questions about protection, eligibility, and compensation limits. You can also get updates on existing claims, make new claims, and request personal data held by FSCS. Services are available Monday to Friday, 09:00–17:00. Callers may experience long wait times during high-demand periods, such as financial crises. For quicker service, consider using the online claims portal or email. FSCS cannot assist with routine banking transactions, so contact your bank directly for those issues.
Updated 15 Dec 2025
Expected outcomes
- Answer protection questions
- Update claim status
- Assist with new claims
- Process data requests
- Guide on compensation limits
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Claim reference number
- Personal identification
- Details of failed firm
- Supporting documents
- SAR form
- Account access
Known issues
Callers sometimes face long wait times, especially during financial crises or high-profile firm failures. To avoid this, try using the FSCS webchat or email services. Many callers mistakenly contact FSCS for routine banking issues, which they cannot resolve. For such queries, it's best to contact your bank directly. To streamline your call, have all necessary documents ready, such as claim reference numbers and personal identification. Using the online claims portal can also expedite the process.
