Liverpool Victoria Insurance Company Limited (LV=)
Liverpool Victoria Insurance Company Limited (LV=) provides a range of services via their main contact number. Customers can inquire about motor, home, pet, travel, and road rescue insurance policies, including coverage details, claims, and renewals. The line also supports filing, tracking, and updating insurance claims. Additionally, callers can request insurance quotes, update policy details, and handle complaints. Known issues include occasional long wait times during peak hours, especially for claims and complaints, so calling during off-peak hours is advisable. The best times to call are typically mid-morning or early afternoon. Having your policy number and personal details ready will expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Inquire about policy coverage
- File an insurance claim
- Request an insurance quote
- Update policy details
- Register a complaint
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal details
- Incident details
- Insurance type
- Verification documents
- Details of issue
Known issues
Customers occasionally face long wait times, particularly during peak hours when calling about claims and complaints. To avoid delays, it's recommended to call during off-peak hours, such as mid-morning or early afternoon. Additionally, some users report delays in claims processing, especially for complex cases. If you experience such delays, consider escalating the issue via phone or a written complaint. Utilizing online services where possible can also help mitigate wait times and streamline processes.
