Prudential Assurance Company Limited
The Prudential Assurance Company Limited offers support for international customers needing assistance with registering or logging into their online services. This specific line is dedicated to helping callers from outside the UK. Available from Monday to Friday, 08:30 to 18:00 UK time, the service requires callers to provide their plan or policy number and answer security questions for verification. Calls are recorded for quality and training purposes. Wait times can vary, but calling during mid-morning or mid-afternoon may reduce delays. This line is ideal for resolving login issues and ensuring secure access to your accounts.
Updated 15 Dec 2025
Expected outcomes
- Register for online services
- Log into online account
- Verify account details
- Reset login credentials
- Update personal information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Plan or policy number
- Personal ID details
- Security questions
- Contact information
- Device with internet access
- Email address
Known issues
Occasionally, the automated system may not recognize policy numbers, which can lead to call routing issues. If this occurs, it is recommended to speak directly to an agent or use alternative identification methods. To avoid frustration, ensure your policy number is entered correctly and clearly. If problems persist, calling during non-peak hours may improve response times. Additionally, having all necessary information ready before the call can expedite the process and reduce the likelihood of needing to call back.
