Saga Customer Service
Saga Customer Service provides support for a variety of products including insurance, holidays, and magazine subscriptions. Common reasons for calling include handling enquiries, complaints, and policy changes. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers are advised to have their policy or account number ready to expedite the process. Typical wait times can vary, with longer waits reported during peak hours or renewal periods. For quicker service, calling early in the morning is recommended.
Updated 15 Dec 2025
Expected outcomes
- Handle policy changes
- Resolve complaints
- Provide general support
- Answer product enquiries
- Assist with account issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Account details
- Personal identification
- Details of complaint
- Contact information
- Supporting documents
Known issues
Customers frequently report long wait times, especially during peak hours or renewal periods. It is advisable to call early in the morning or use online contact forms to avoid delays. Additionally, there can be difficulty reaching the correct department, so be specific about your enquiry and request a direct transfer if necessary. These issues can cause frustration, but being prepared with all necessary information can help streamline the process.
