Scottish Widows Limited
Scottish Widows Limited offers comprehensive support for international pension account management through their International Support department. Customers can call to manage pension accounts, update information, transfer funds, and claim benefits. Additionally, general enquiries about pension products and policies are handled. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is advisable to call during off-peak hours to avoid long hold times, which are common during peak periods. Ensure all necessary documentation is prepared in advance to facilitate smoother processing.
Updated 15 Dec 2025
Expected outcomes
- Manage pension accounts
- Update account information
- Transfer pension funds
- Claim pension benefits
- Inquire about pension products
- Understand policy details
- Request international servicing
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Pension documentation
- Claim forms
- Supporting documents
- Transfer documentation
Known issues
Customers occasionally experience long hold times, particularly during peak hours. To mitigate this, it is recommended to call during off-peak times or use online contact forms. Documentation delays can also occur if required documents are not submitted or verified in advance. Ensuring all necessary paperwork is complete before calling can help avoid these delays. If you encounter issues, following up on the status of your request is advisable to ensure timely processing.
