SunLife Limited
SunLife Limited offers assistance with life insurance inquiries, including applications for the Guaranteed Over 50 Plan and Guaranteed Inheritance Plan. They also provide support for equity release products for homeowners aged 55 and over. Policy management services are available for handling changes and updates. Customers can address complaints and escalate issues as needed. Calls are handled during operating hours, and it is recommended to call during off-peak times to avoid long wait times. SunLife is known for straightforward processes, but some products may require additional information.
Updated 15 Dec 2025
Expected outcomes
- Inquire about life insurance
- Apply for over 50s plans
- Request equity release info
- Update policy details
- Resolve complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Date of birth
- Address
- Contact details
- Policy number
- Property details
Known issues
Customers occasionally experience long wait times, especially during peak hours. To avoid this, it is advisable to call during off-peak times or utilize online services. Some customers report confusion over policy terms or payout conditions; requesting written confirmation or clarification from an agent can help resolve these issues. SunLife aims to provide clear and straightforward communication, but it is beneficial to have all necessary personal and policy information ready when calling.
