U K Insurance Business Solutions Limited (Direct Line Group)
U K Insurance Business Solutions Limited, part of the Direct Line Group, offers services via their customer relations phone line. Customers commonly call to resolve complaints, inquire about policy details, or escalate claims. The department is available during operating hours, and it's advisable to have policy or claim details ready for efficient service. Common reasons for calling include handling disputes about insurance policies, seeking clarification on coverage, and escalating unresolved claims. Typical wait times can be long, especially during peak hours or after significant events. For quicker service, consider calling during off-peak times or using online resources when possible.
Updated 15 Dec 2025
Expected outcomes
- Resolve insurance complaints
- Inquire about policy details
- Escalate disputed claims
- Clarify coverage terms
- Request policy information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Customer identification
- Claim reference
- Description of issue
- Personal identification
- Contact details
Known issues
Customers often experience long wait times when contacting customer service, particularly during peak hours or following major incidents. To mitigate this, it's recommended to call during off-peak hours or utilize online services if available. Additionally, some customers face disputes or delays in claims processing, which may require escalation to Customer Relations for resolution. Having all necessary documentation and details ready can help expedite the process and improve the likelihood of a satisfactory outcome.
