Avanti West Coast
Avanti West Coast's customer service line is available to assist with a variety of train-related inquiries. Callers can get help with train services, ticketing issues, complaints, compensation claims, lost property, and accessibility assistance. It's important to have your booking reference or journey details ready to ensure a smooth interaction. During times of service disruption, such as strikes or delays, wait times can be longer. For quicker service, consider calling early in the day or using online resources for updates. The line operates during published hours, and specific procedures are in place for compensation claims and lost property inquiries.
Updated 15 Dec 2025
Expected outcomes
- Handle ticketing issues
- File compensation claims
- Report lost property
- Request accessibility assistance
- Submit complaints
- Get service updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Journey details
- Description of item
- Contact information
- Reason for claim
- Details of disruption
Known issues
Customers frequently experience long wait times, especially during service disruptions or strikes. Calling early in the day may help reduce waiting. Information about service disruptions is sometimes more readily available online or via social media, so checking these sources can be beneficial. Complaints and compensation claims often face delays, and users are advised to keep their reference numbers handy for follow-up. Escalation may be necessary if resolution is not timely. Being prepared with all necessary information can help expedite the process.
