Great Western Railway (First Greater Western Limited)
Great Western Railway provides a variety of services via their customer support number, including ticket sales, lost property inquiries, and accessible travel assistance. You can also reserve seats and submit complaints or feedback. Customer support is available every day, with specific hours for each service. For general support, call between 06:00-22:00 on weekdays and 07:00-23:00 on weekends. Lost property support is available Monday to Saturday, but not on Sundays or public holidays. Accessible travel assistance is available 24/7. It is advisable to call during off-peak hours to avoid long wait times, especially during busy travel periods.
Updated 15 Dec 2025
Expected outcomes
- Purchase tickets
- Report lost property
- Request travel assistance
- Reserve seats
- Submit complaints
- Provide feedback
- Get travel information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Ticket reference number
- Description of lost item
- Travel date and time
- Train service details
- Contact information
- Supporting documents
Known issues
Customers sometimes experience long wait times during peak hours and busy travel periods. To avoid this, try calling during off-peak hours or use online contact forms. Lost property support is not available on Sundays and public holidays, so plan to call Monday to Saturday. Additionally, live chat support is unavailable, so use phone, email, or social media for assistance. For complaints, providing supporting documents via email can expedite resolution. These measures can help ensure a smoother experience when contacting Great Western Railway.
