London North Eastern Railway (LNER)
London North Eastern Railway (LNER) offers a variety of services through their customer support line. You can get assistance with ticket purchases, account inquiries, technical issues, refunds, and complaints. They also provide support for passengers with reduced mobility, including booking assistance and travel arrangements. If you've lost an item on an LNER train or station, you can inquire about it through this number. Additionally, they handle group bookings for ten or more people, offering seat allocations and group discounts. Customer support is available Monday to Sunday from 08:00 to 22:00, while assisted travel support is available 24/7. It's recommended to call during non-peak hours to avoid long wait times.
Updated 15 Dec 2025
Expected outcomes
- Purchase tickets
- Inquire about refunds
- Request accessibility support
- Report lost property
- Make group bookings
- Resolve technical issues
- Submit complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Journey details
- Contact information
- Accessibility requirements
- Travel itinerary
- Group size
- Travel dates
- Description of lost item
Known issues
Customers often report long wait times, especially during peak travel periods. To avoid this, try calling outside peak hours or use online chat or email for a quicker response. There are occasional difficulties with processing refunds, so ensure you provide full booking details and follow up via email if necessary. For accessibility services, book as early as possible and confirm arrangements by phone to avoid delays. These issues are frequent but can be managed with proper preparation and timing.
