Merseytravel
Merseytravel's Customer Services can assist with booking Mersey Ferries tickets, including group bookings, school trips, and special events like boat hire or ashes scattering. They also handle general enquiries, feedback, and complaints related to public transport in the Liverpool City Region. The service is available Monday to Friday from 07:00 to 20:00, and on weekends and bank holidays from 08:00 to 18:00. Calls to their 0300 number are charged at local rates and often included in call packages. For specific needs such as group bookings or filming, additional email contacts or forms may be required.
Updated 15 Dec 2025
Expected outcomes
- Book Mersey Ferries tickets
- Arrange group bookings
- Inquire about school trips
- Request boat hire details
- Submit feedback or complaints
- Get public transport information
- Ask about filming permissions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking details
- Contact information
- Journey details
- Passenger information
- Payment method
- Group details
- School trip specifics
- Preferred date/time
- Query details
Known issues
While there are no specific known issues reported, it is advisable to call during non-peak hours to avoid long wait times. For group bookings or special events, ensure you have all necessary details ready, such as group size and preferred dates. If you encounter difficulties, consider using online forms or email for detailed enquiries. Always check if your call package includes local rate numbers to avoid unexpected charges.
