National Express Group PLC
The National Express Group PLC Customer Support line at +448450130130 offers a range of services to assist travelers. Customers can inquire about general information, make booking queries, provide feedback, and amend travel plans. The line also supports accessibility needs through the Assisted Travel service, which requires advance notice. Ticket booking by phone is available, though it incurs a booking fee. The department is open seven days a week, with varying hours depending on the service. Common reasons for calling include booking assistance, travel amendments, and lodging complaints. While wait times can be longer due to high demand, calling during non-peak hours may reduce delays. Online self-service options are recommended for non-urgent matters.
Updated 15 Dec 2025
Expected outcomes
- Check booking status
- Amend travel plans
- Book tickets by phone
- Request travel assistance
- Submit complaints
- Provide feedback
- Inquire about services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Payment details
- Travel itinerary
- Assistance requirements
- Contact information
- Email address
Known issues
Customers frequently experience long wait times due to increased contact volumes, especially for email and social media queries. For urgent matters, calling is advised, and additional staff are being deployed to improve response times. Occasionally, booking confirmation emails may be delayed; checking spam folders and using 'My Account' online can help retrieve tickets. To minimize frustration, consider calling during non-peak hours and using online services for non-urgent issues. The company is actively working to address these challenges and enhance customer service efficiency.
