Transport for Greater Manchester
Transport for Greater Manchester provides a range of services via their customer enquiries number, including assistance with public transport queries, ticketing information, journey planning, and lost property reporting. They also offer a telephone interpreting service for non-English speakers. The line is open Monday to Friday from 07:00 to 20:00 and on weekends and bank holidays from 08:00 to 20:00. Common reasons for calling include checking bus and tram schedules, reporting lost items, and making complaints about services. While specific wait times are not provided, it is recommended to call outside peak travel hours to avoid delays.
Updated 15 Dec 2025
Expected outcomes
- Check public transport schedules
- Report lost property
- Request ticketing information
- Plan a journey
- Request LanguageLine interpreter
- Make a service complaint
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Description of lost item
- Date and location lost
- Contact details
- Language required
- Travel dates
- Ticket reference number
Known issues
Callers to Transport for Greater Manchester may occasionally experience long wait times, especially during peak travel hours or when there are service disruptions. To minimize wait times, it is advisable to call outside of these peak periods or use online contact forms for non-urgent inquiries. For lost property, ensure you have a detailed description of the item, along with the date and location it was lost, to expedite the process. Language interpretation services are available on request, so have your required language ready when calling.
