Travelodge Hotels Limited
Travelodge Hotels Limited offers a variety of services through their customer service line, including handling queries about bookings, amendments, cancellations, and complaints. You can also request refunds for cancelled or problematic stays and inquire about hotel services, amenities, and policies. The service is available Monday to Friday from 09:00 to 17:00. Typically, hold times are under one minute, except during peak hours, with the longest waits reported on Mondays. For complex issues, using email might be more effective. It is recommended to have your full name and either your email or phone number ready when calling.
Updated 15 Dec 2025
Expected outcomes
- Handle booking queries
- Amend or cancel bookings
- Request refunds
- Inquire about amenities
- Resolve complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Email or phone number
- Booking reference
- Customer details
- Reason for refund
- Complaint details
Known issues
Travelodge's customer service line has a low resolution rate, with only 7% of issues resolved over the phone. Many customers report dissatisfaction, rating the service 1.6 out of 5. For better results, consider escalating issues via email. Mondays are particularly busy, leading to longer wait times, so calling on other days may be more efficient. If your issue is complex, using written communication might result in a quicker resolution. Always request a reference number for your call to track your inquiry.
