TUI UK Limited
TUI UK Limited offers a range of customer service options through their contact number, including assistance with bookings, complaints, flight changes, cancellations, and general enquiries. The line is available 24/7 for urgent travel issues, ensuring support at any time. For general enquiries, it's best to call during standard business hours to avoid long hold times. Customers often call for help with booking modifications, cancellations, and to resolve travel-related issues. Hold times can be lengthy, especially during peak periods like Mondays and Wednesdays. For shorter wait times, consider calling on Sundays or outside peak hours.
Updated 15 Dec 2025
Expected outcomes
- Modify booking details
- Cancel a reservation
- Change flight dates
- Report a complaint
- Request travel assistance
- Check booking status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Booking reference
- Order ID
- Personal identification
- Tracking number
- Travel itinerary
Known issues
Customers frequently experience long hold times, particularly on Mondays and Wednesdays. To minimize wait times, try calling on Sundays or outside peak hours. Additionally, there is a low resolution rate for issues on the first call, so it may be necessary to escalate unresolved matters via email or in-person at a TUI shop. Being prepared with all necessary information, such as your booking reference and personal identification, can help streamline the process and improve the chances of a successful resolution.
