Affinity Water Limited
Affinity Water Limited provides a range of services through their contact number, including assistance with account and billing inquiries, reporting water supply issues, and managing moving home notifications. Customers can also register for priority services or submit complaints and feedback. The customer service line operates Monday to Friday from 9:00 to 17:00, with water supply issues being addressed from 8:00 to 18:00 daily, and emergencies handled 24/7 via a separate line. Wait times can vary, with shorter waits typically on Thursdays and Fridays. Translation services and accessible formats are available upon request.
Updated 15 Dec 2025
Expected outcomes
- Manage account details
- Resolve billing questions
- Report water supply issues
- Notify moving home
- Register for priority services
- Submit service complaints
- Provide feedback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Address
- Description of issue
- New/old address
- Move date
- Accessibility needs
Known issues
Customers frequently experience long wait times, especially on Wednesdays. To avoid this, it is recommended to call on Thursdays or Fridays. Some users also report difficulty reaching a live agent during peak hours. For non-urgent issues, using online forms can be a more efficient option. Affinity Water provides a separate emergency line for urgent water supply issues, which operates 24/7. Ensuring you have all necessary information ready before calling can help expedite the process.
