Anglian Water Services Limited
Anglian Water Services Limited provides essential water and sewerage operations support through their dedicated phone line. Callers can report urgent water supply or sewerage emergencies 24/7, such as leaks, bursts, or contamination. For non-emergency queries, including billing support or general information, customer service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Additionally, the line supports fraud or scam reporting during the same hours. Typical wait times can vary, especially during peak hours or major incidents, but an automated callback system is in place to manage queues. It is recommended to call during mid-morning or early afternoon for potentially shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Report water emergencies
- Report sewer emergencies
- Request billing support
- Inquire about services
- Report fraud or scams
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location/address
- Description of issue
- Contact details
- Account number
- Details of incident
Known issues
Callers may experience long wait times during peak hours or major incidents. An automated callback and queue system helps manage this, but patience may be required. Some users have reported difficulty reaching the emergency helpline during widespread outages. To address this, additional staff are deployed during major events, and online reporting is encouraged as an alternative. For non-emergency queries, calling outside peak hours can reduce wait times. Always have necessary information ready to expedite the process.
