British Gas
British Gas provides a range of services via their contact number, including setting up new energy accounts, managing existing accounts, resolving billing issues, and booking appointments for meter readings or repairs. They also offer 24/7 emergency support for gas and electricity issues. Typical wait times can be longer during billing cycles and winter months, so it's advisable to call during off-peak hours for non-urgent matters. Alternatively, web chat and email options are available for less immediate queries. Emergency lines are always open for urgent situations.
Updated 15 Dec 2025
Expected outcomes
- Set up new energy account
- Manage existing account
- Resolve billing disputes
- Cancel energy services
- Book meter reading appointment
- Access emergency support
- Receive energy bill advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Address
- Payment information
- Account number
- Billing statement
- Service address
- Preferred date/time
- Details of financial hardship
- Location
- Nature of emergency
Known issues
Customers frequently experience long wait times, especially during peak hours and billing periods. To mitigate this, it's recommended to call during off-peak times or use the web chat for quicker responses. Billing disputes are another common issue, with incorrect charges often reported. If unresolved, escalate to the complaints department or use Resolver for tracking. Complaint handling can sometimes be slow, with delays in follow-up. In such cases, requesting escalation or using third-party platforms can help ensure timely resolution.
