British Gas Services Limited
British Gas Services Limited offers a range of services through their contact number, including account enquiries, emergency reporting, complaints handling, and home services support. Customers often call for assistance with billing, account management, and to report emergencies such as gas leaks or power outages. The service is available Monday to Friday from 08:00 to 20:00, and Saturday from 08:00 to 18:00, with emergency reporting available 24/7. Common reasons for calling include managing billing issues, reporting emergencies, and handling complaints. Wait times can be long during peak hours, especially on Mondays and Fridays, so it's advisable to call during off-peak times for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Manage billing issues
- Report gas leaks
- Register service complaints
- Request appliance maintenance
- Escalate unresolved complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Service agreement number
- Address
- Nature of emergency
- Description of complaint
Known issues
Customers frequently experience long wait times, particularly during peak hours like Mondays and Fridays. To avoid delays, it is recommended to call during off-peak hours or use the web chat for a quicker response. Additionally, there are occasional delays in complaint resolution. If a complaint remains unresolved after eight weeks, it should be escalated to the Energy Ombudsman. For emergencies, ensure you have your address and details of the emergency ready to provide immediate assistance.
