British Gas Trading Limited
The phone number for British Gas Trading Limited provides access to a variety of services for their business customers. You can manage account queries, resolve billing issues, and get help with payments. Additionally, you can report service-related problems and seek technical support for issues with energy supply, meters, or home services. Business customers also have access to dedicated support for contracts and service management. While calling, be prepared for automated menus, which can occasionally make it challenging to reach a live agent. Known wait times can be long, especially during peak hours. It is generally advised to call during early morning hours for better chances of prompt service.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Report service problems
- Obtain technical support
- Register complaints
- Manage business contracts
- Access account details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Business account details
- Service address
- Description of technical issue
- Description of complaint
Known issues
Customers often experience long wait times when calling British Gas Trading Limited, notably during high demand periods. Calling early in the morning or using the online chat service might mitigate this issue. The automated menus can complicate reaching a human agent; some users have found success by saying 'speak to an agent' or pressing '0' repeatedly. Billing disputes are also a recurrent challenge, sometimes necessitating escalation to a supervisor or submitting a written complaint for resolution. For less urgent matters, consider using online alternatives.
