E.ON Next Energy Limited
E.ON Next Energy Limited's emergency line is specifically designed for reporting urgent energy supply issues, such as power outages, gas leaks, or sudden interruptions in electricity or gas supply. This service is available 24/7, ensuring that immediate assistance is accessible whenever emergencies arise. Common reasons people contact this number include the detection of gas leaks or unexpected power cuts. It's important to note that this line is strictly for emergencies; other queries should be directed to the standard customer service lines. Although specific wait times are not stated, it's generally advised to call during early hours or outside peak times to reduce waiting. Response may vary depending on the severity of widespread issues or extreme weather conditions.
Updated 15 Dec 2025
Expected outcomes
- Report gas leaks
- Report power outages
- Request urgent supply restoration
- Describe outage impact
- Receive emergency instructions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Service address
- Emergency nature
- Contact phone number
- Gas meter reading
- Electricity meter reading
Known issues
Customers have occasionally experienced long wait times when calling during peak hours or during extensive outages caused by severe weather conditions. To minimize the wait time, it is recommended to call earlier in the morning or during off-peak hours. The emergency line should not be used for routine queries as it is prioritized for urgent situations, ensuring those in true need can be helped promptly. If you encounter high demand, be patient and follow the operator's instructions once connected. This can expedite the resolution of your issue effectively, ensuring your supply is restored or emergency handled as quickly as possible.
