Ofwat (Water Services Regulation Authority)
Calling Ofwat at +441216447534 connects you to the Complaints department, where you can address issues related to water companies and regulatory concerns in England and Wales. Common reasons for calling include submitting complaints, requesting information about water industry regulations, and making general enquiries about consumer rights and company performance. While specific wait times are not provided, callers have occasionally reported longer waits during peak periods or after major announcements. To avoid delays, consider calling during off-peak hours. Ofwat does not handle water quality or environmental issues directly, so ensure your query is relevant to their services.
Updated 15 Dec 2025
Expected outcomes
- Submit a complaint
- Request regulatory information
- Check consumer rights
- Inquire about company performance
- Get guidance on next steps
- Receive referral to other bodies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Details of complaint
- Contact information
- Actions taken with water company
- Supporting evidence
- Water company name
- Regulatory issue details
Known issues
Callers to Ofwat may experience long wait times, especially during peak periods or following major regulatory announcements. To minimize waiting, it is advisable to contact them during off-peak hours. Additionally, using online contact forms can be an efficient alternative for non-urgent inquiries. If your issue involves water quality or environmental concerns, it is important to contact the Drinking Water Inspectorate or the Environment Agency, as Ofwat does not handle these matters directly. Providing detailed information and any supporting evidence can help expedite the resolution of your complaint.
