Southern Water Services Limited
Southern Water Services Limited provides assistance for water and wastewater services through their customer care line. You can handle customer care queries, complaints, and account issues during business hours, Monday to Friday from 09:00 to 17:00. For emergencies related to water supply or sewerage, their service is available 24/7. Common reasons for calling include reporting urgent issues, resolving account discrepancies, and addressing service complaints. While wait times can vary, calling early in the day may reduce hold times. Alternative contact methods include chat, WhatsApp, and web forms, which can be useful during peak hours.
Updated 15 Dec 2025
Expected outcomes
- Check account status
- Report water emergencies
- Resolve billing issues
- Submit service complaints
- Request service updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Reference number
- Address of issue
- Description of issue
- Contact information
- Previous correspondence
Known issues
Customers occasionally experience long wait times, especially during peak hours. To avoid this, try calling early in the day or use alternative methods like chat or WhatsApp. There are also reports of slow complaint resolution. If your issue remains unresolved, consider escalating to an advisor or requesting a review by the Consumer Council for Water. These steps can help ensure your concerns are addressed promptly. For emergencies, using the dedicated 24/7 line is recommended for immediate assistance.
