United Utilities Water Limited
Calling United Utilities Water Limited at +44 345 672 2888 connects you to their Billing department for accounts without a water meter. This line is available Monday to Thursday from 08:00 to 20:00, Friday from 08:00 to 18:00, and Saturday from 08:00 to 16:00. Customers typically call to address billing queries, manage their account, or resolve payment issues. It is helpful to have your account number and personal details ready for verification. While wait times can be long during peak hours such as Mondays or after holidays, calling mid-morning or mid-afternoon during weekdays might result in shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing queries
- Manage account details
- Address payment issues
- Correct account errors
- Escalate unresolved issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal details
- Billing information
- Payment details
- Relevant documentation
- Supervisor contact details
Known issues
Customers may experience long wait times, especially during peak periods like Mondays and after holidays. To minimize delays, try calling mid-morning or mid-afternoon on weekdays. For complex billing disputes, having all relevant documentation ready can facilitate quicker resolution. If you encounter multiple transfers or an unsatisfactory resolution, ask to speak to a supervisor for further assistance. These measures can help in addressing common frustrations and ensuring a smoother customer service experience.
