United Utilities Water Limited
United Utilities Water Limited's Developer Services department assists with queries related to new water connections, developer services, infrastructure charges, and technical support for property developments. Common reasons for calling include requesting new connections, understanding infrastructure charges, and obtaining technical support. The service is available Monday to Friday during business hours, with limited availability on Saturdays. Callers often experience long wait times, especially during peak hours and on Mondays. To avoid delays, it is advisable to call outside these times or use online contact forms for quicker responses.
Updated 15 Dec 2025
Expected outcomes
- Request new water connection
- Enquire about infrastructure charges
- Obtain technical support
- Submit project plans
- Receive guidance on timelines
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Site address
- Developer contact details
- Project plans
- Project details
- Relevant documentation
Known issues
Callers to United Utilities Water Limited's Developer Services may experience long wait times, particularly during peak hours and on Mondays. To mitigate this, it is recommended to call outside of these times or utilize online contact forms for faster responses. Additionally, some queries require extensive documentation, which can lead to delays. Preparing all necessary documents, such as site addresses, developer contact details, and project plans, before calling can expedite the process and ensure a smoother experience.
