United Utilities Water Limited
United Utilities Water Limited's Emergency Support department is available 24/7 to handle urgent water and wastewater issues. This service is crucial for addressing emergencies such as water leaks, sewer blockages, and other critical situations that require immediate attention. While specific wait times are not provided, emergency lines typically prioritize calls based on urgency. It is advisable to call during non-peak hours if your issue is not life-threatening. The team is equipped to manage a variety of urgent situations, ensuring that disruptions to water services are minimized and resolved efficiently.
Updated 15 Dec 2025
Expected outcomes
- Report water leaks
- Address sewer blockages
- Handle wastewater issues
- Request emergency assistance
- Resolve urgent water problems
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Description of the issue
- Account number
- Contact information
- Location details
- Previous reference numbers
- Photos of the issue
Known issues
While there are no specific known issues reported, it is generally advisable to have all necessary information ready before calling. This includes your account number, a clear description of the problem, and any previous reference numbers if applicable. If the line is busy, consider calling during off-peak hours. Additionally, ensure your phone is fully charged and you are in a quiet environment to communicate effectively. For non-urgent matters, exploring online resources or email support may provide quicker resolutions.
