Department for Work and Pensions (DWP) - Universal Credit Service Centre (Northern Ireland, Textphone)
The Department for Work and Pensions (DWP) Universal Credit Service Centre in Northern Ireland offers a textphone service for users who are deaf, hard of hearing, or have speech difficulties. This service is available Monday to Friday, from 9am to 4pm. Common reasons for calling include making general enquiries about Universal Credit claims, reporting changes in circumstances, managing appointments, and seeking support for accessibility needs. While specific wait times are not provided, callers often experience delays during midday. It is recommended to call early in the morning or late in the afternoon to avoid peak times.
Updated 15 Dec 2025
Expected outcomes
- Answer Universal Credit queries
- Report changes in circumstances
- Manage appointments
- Arrange accessibility support
- Provide interpreter services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Universal Credit reference number
- National Insurance number
- Personal identification details
- Details of the change
- Appointment details
- Accessibility needs information
Known issues
Callers frequently report long wait times, especially during midday peak hours. To minimize waiting, try calling early in the morning or late in the afternoon. Additionally, some callers experience difficulty reaching the correct advisor for complex queries. To address this, clearly state the nature of your enquiry at the start of the call. For general Universal Credit queries, consider using online accounts or visiting local Jobs & Benefits offices as alternatives to calling.
