Phone directory with practical calling guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
Featured guides
Updated regularly based on real calls and user feedback. Every guide includes preparation checklists, outcomes, and troubleshooting tips.
University of Leeds
The switchboard operates from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. Callers often reach out for assistance with academic queries, admissions information, or to connect with specific university departments. The staff is known for being friendly and helpful, ensuring that callers are directed to the correct team for their needs. While specific wait times are not provided, calling during off-peak hours, such as early mornings or late afternoons, may result in shorter wait times.
Nottingham Trent University
Callers can inquire about university services, admissions, and student or staff support. The line is available during operating hours, and callers may experience automated menus before speaking to an agent. Common reasons for calling include checking application status, understanding admission requirements, and seeking student support. Wait times can be longer during peak periods, such as the start and end of terms. For quicker service, try calling mid-morning or mid-afternoon on weekdays.
Virgin Media Ltd.
offers TV and broadband sales inquiries through their dedicated phone line. Customers can call to purchase or upgrade TV and broadband packages, inquire about current deals and bundles, and check service eligibility. Sales agents are available Monday to Friday from 08:00 to 21:00, Saturday from 08:00 to 20:00, and Sunday from 08:00 to 18:00. Common reasons for calling include setting up new services, upgrading existing packages, and confirming installation dates. Wait times can be long during peak hours, so calling early morning or late evening is recommended for quicker service.
Royal Mail Group Ltd
Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, this line often experiences long wait times, especially during peak periods or after major service disruptions. Callers are advised to have tracking numbers, reference numbers, or account details ready to expedite service. Automated menus are used for initial triage, and persistence may be required to reach a human agent. Calling early in the morning is recommended to avoid long hold times.
Saga Car Insurance (Claims, International)
Common reasons for calling include making a claim for incidents abroad, requesting vehicle repatriation, and obtaining general claims assistance. The service is available around the clock, ensuring immediate support when needed. Documentation is crucial for successful claims, and callers should be prepared to provide detailed information about the incident. While specific wait times are not provided, contacting Saga promptly after an incident is advised to ensure timely processing. It's best to have all necessary documents ready before calling to streamline the process.
Plusnet plc
Common reasons for calling include billing inquiries, troubleshooting connectivity issues, and ordering new services. The customer service team is known for being friendly and helpful, operating from Monday to Friday, 08:00-18:00, and Saturday, 09:00-13:00. Wait times can be longer during peak hours and service outages, so calling during off-peak times is recommended. The service is free to call from landlines, and the team is UK-based.
West Yorkshire Police
For emergencies, dial 999 to report crimes in progress or threats to life, available 24/7. Non-emergency incidents can be reported by calling 101 or using online services, also available around the clock. General enquiries about police services, advice, or information can be made during specific hours: Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. You can also check the status of a previously reported crime online using a crime reference number. If you need to leave a message for a local officer, this can be done during the same hours as general enquiries. Note that wait times may be longer during peak hours, and helpdesk hours are subject to change.
York St John Students' Union
Students can call for assistance with these matters and receive guidance on accessing welfare and support services. The InfoPoint desk is the primary contact for in-person queries, while phone and email support are available during office hours. Appointments can be arranged for Wednesdays until 19:00. Typically, calling during mid-morning or early afternoon may result in shorter wait times. The Union is accessible, with wheelchair access and elevators to all floors.
University of West London Students' Union
Students can receive free, confidential academic advice on submissions, appeals, and university processes. General student support covers welfare, societies, sports, and student media. Drop-in services are available during specified hours, with late-night advice on Wednesdays from 5pm to 6pm. Phone appointments can be arranged during drop-in times, and accessible appointments require 48 hours' notice. Wait times to speak with an advisor are typically 2-3 working days, but may be longer during busy periods.
University of Glasgow Accounting & Finance
They also provide guidance on the application process, including required documents and deadlines, as well as academic advising for course selection and degree requirements. Phone support is recommended for urgent or complex queries, while email is suggested for detailed responses. Typical wait times can be longer during peak periods, such as near application deadlines. Calling during non-peak hours may reduce wait times.
Nationwide Foundation
They also process complaints related to their operations. The Foundation is independent from Nationwide Building Society, so they cannot assist with banking queries. Typically, calls are answered during operating hours, but specific wait times are not provided. It is advisable to call during mid-morning or early afternoon to potentially avoid peak times. The success rate for grant application support is around 25%, indicating a competitive process.
University of Gloucestershire
The reception staff can assist with a variety of questions and redirect calls as needed. For specific queries related to admissions, accommodation, or international matters, it is recommended to use dedicated lines. The phone line is open Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. While wait times can vary, calling during mid-morning or early afternoon may result in shorter queues.
University of Bath
Common reasons for calling include inquiries about admissions, accommodation, and course details. The switchboard operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. It is advisable to call during these hours for prompt assistance, as after-hours support is limited. The switchboard staff can provide basic information and transfer calls to most university departments, ensuring that callers reach the right contact for their specific needs.
Peabody Community Foundation
Callers can inquire about services, grants, and support available through the foundation. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include seeking information on grant applications or general support services. While specific wait times are not provided, it is noted that calling during off-peak hours may reduce wait times. For grant-related enquiries, callers may be redirected to The London Community Foundation.
North Yorkshire Police
This number allows you to report non-emergency crimes, suspicious activities, or provide information. You can also make general inquiries about police services and submit complaints or feedback about police conduct. Calls should be made during operating hours, and emergencies should be directed to 999. Typical wait times can vary, but calling during off-peak hours may reduce wait times. For complaints, detailed information will be required, and you may be referred to the professional standards department.
Warwick Analytical Science Centre
Common reasons for calling include inquiries about MSc, PhD, and CDT programme applications, as well as requests for collaboration in research. The centre also provides details on training events and workshops. Calls are typically handled by administrative staff or programme coordinators, and email contact is available for detailed queries. While specific wait times are not provided, calling during operating hours is recommended for prompt assistance.
NHS National Services Scotland - Pharmacy Services Edinburgh
This includes handling queries related to prescription endorsements, disallowed or rejected items, and reported issues specific to the Edinburgh area. The service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. It is recommended to have all relevant prescription or endorsement details ready before calling to ensure a smooth and efficient process. While typical wait times are not specified, calling during non-peak hours, such as early mornings or late afternoons, may result in shorter wait times.
Ombudsman Services: Energy
This service is available for unresolved complaints, offering independent investigations and binding decisions for suppliers. Common reasons for calling include seeking resolution for complaints that have not been addressed by energy suppliers after eight weeks or upon receiving a deadlock letter. The service operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Callers may experience long wait times during peak periods, such as energy crises. It is advisable to call during off-peak hours for a quicker response.
University of Bristol
Common reasons for calling include seeking directions, understanding opening hours, and obtaining basic university information. The line also assists with locating staff members and academic contacts. Typically, calls are handled during regular operating hours, and it is advisable to call during mid-morning or mid-afternoon to avoid peak times. Callers should be prepared to specify the department or service they wish to reach for faster assistance.
University of Bolton
Callers can ask about university directions, connect to specific departments, or get details about visiting the campus. The service operates Monday to Friday, from 08:45 to 17:00. Typical reasons for calling include checking application statuses, understanding admissions processes, and planning campus visits. While specific wait times aren't provided, peak periods such as the start of academic terms may lead to longer waits. For quicker service, calling outside these peak times is recommended.
Transport Scotland
Whether you need details about current transport projects, want to raise an issue about transport infrastructure, or need information under the Freedom of Information Act, the team can assist during standard operating hours. Recently, the main office relocated to 177 Bothwell Street, Glasgow, though the contact number remains unchanged. While typical wait times are not specified, calling outside peak hours may prove beneficial. No detailed data on peak times is available, but mid-morning or mid-afternoon may often be quieter.
Wirral Metropolitan Borough Council
Common reasons for calling include making service requests for waste collection, council tax inquiries, and housing assistance. The council also handles general enquiries about its services and processes Freedom of Information requests. Callers are typically greeted by an automated menu, and specifying the required department can help streamline the process. Long wait times are common during peak hours, so calling during off-peak times or using online forms for non-urgent issues is recommended.
Primark Stores Limited
This line is available Monday to Friday from 09:00 to 17:30. Common reasons for calling include addressing corporate policies, handling escalated complaints, and obtaining information on Primark's operations. Routine store-level queries are typically redirected to local stores or main customer service channels. Wait times can occasionally be long, especially during peak complaint periods, so calling during non-peak hours may be beneficial.
UNISON Manchester
Members often call for assistance with workplace representation, pay and conditions, legal and welfare advice, and to join the union. The branch also supports those interested in becoming activists or stewards. Calls are best made during branch office hours, as closures may occur during holidays or special events. Typical wait times are not specified, but checking the website for updates on office hours is recommended. Online services are available for joining the union and updating personal details.
Vitality Health Limited
The customer service team is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. For quote requests, extended hours are available Monday to Thursday until 20:00. Common reasons for calling include policy changes, claims submissions, and obtaining new policy quotes. While wait times can vary, calling mid-morning or mid-afternoon typically results in shorter waits. Mondays and post-holiday periods are peak times, so plan accordingly.
Open University Students Association
Common reasons for calling include inquiries about membership, events, and student support services. The association also offers individual representation for academic or procedural issues. Operating hours are Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While wait times can vary, calling during mid-morning or early afternoon may reduce delays. Email is also a popular contact method for less urgent matters.
University of Glasgow Film & Television Studies
Callers can inquire about undergraduate and postgraduate options, application procedures, and departmental contacts. Typically, calls are answered during operating hours, with peak times occurring during admissions periods. For specific programme questions, callers may be directed to academic staff or the programme convenor. Wait times can vary, but calling during non-peak hours may result in quicker responses.
Prudential Assurance Company Limited
Customers typically call to check policy details, update personal information, or file complaints. The service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Wait times can vary, with shorter waits often occurring early in the day or mid-week. It's advisable to have your policy number and personal identification ready for verification. Some queries may be redirected to M&G plc due to company restructuring.
West Yorkshire Fire and Rescue Service
Common reasons for calling include checking the status of fire safety applications, requesting information on community safety programs, and learning about recruitment opportunities. While specific wait times are not provided, calling during standard business hours typically ensures quicker responses. For non-urgent matters, consider using the online General Enquiries Form to avoid potential wait times.
University of London Housing Services
Services include assistance with finding housing, legal advice on private housing matters, and appointment bookings for personalized consultations. These services are available Monday to Friday, with remote support on Fridays and Saturdays in September. Callers should note that eligibility is restricted to members of University of London institutions. Typical wait times are not specified, but it's advisable to call during mid-morning or early afternoon to avoid peak periods. Appointments should be booked in advance, and remote consultations can be conducted via Microsoft Teams or phone.
Verisure Services (UK) Ltd
Common reasons for calling include managing accounts, billing inquiries, and technical support for alarm systems. Emergency support is available 24/7, while general inquiries are handled during standard operating hours. Customers often call to schedule or reschedule installation and maintenance appointments. Typical wait times can be long, especially during peak hours or after alarm events. For quicker service, consider calling during off-peak times or using online chat or email options.
University of Liverpool
Common reasons for calling include checking application statuses, confirming course details, and understanding eligibility criteria. The switchboard operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. While specific wait times aren't provided, calling during early morning hours may reduce wait times. The switchboard serves as the primary contact point, ensuring callers are connected to the right department or service for their needs.
University of Edinburgh
Callers can inquire about application statuses, course details, and departmental contacts. The switchboard operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be longer during peak periods, such as the start of academic terms. For non-urgent matters, it's advisable to use online forms or email. The BSL video relay service is available depending on Contact Scotland BSL hours, ensuring accessibility for British Sign Language users.
University of the Highlands and Islands Executive Office
This service requires a written request on official headed paper, along with the candidate's signed consent. Requests must be sent directly to the university via post or fax, as third-party platforms are not accepted. The office is available Monday to Friday during standard office hours. Common reasons for calling include checking the status of a verification request or clarifying submission requirements. Wait times can vary, but contacting during mid-morning or early afternoon typically results in shorter waits.
Goldsmiths, University of London
This service is ideal for general enquiries, such as checking application status, confirming course details, or understanding eligibility criteria. The switchboard operates during main office hours, and while specific wait times aren't provided, calling during mid-morning or mid-afternoon may reduce wait times. For detailed queries about fees, accommodation, or library services, direct lines or emails may offer quicker responses.
Octopus Energy Limited
Customers can also address general energy queries. For emergencies related to faulty meters causing a loss of supply, support is available 24/7. Typical wait times can be long during peak hours, especially during billing cycles and winter months. It's often faster to use email for non-urgent queries. The best times to call for non-emergency issues are during off-peak hours, such as mid-morning or early afternoon on weekdays.
