EDF Energy Customers Limited
EDF Energy Customers Limited's Revenue Collection department assists customers with making payments, discussing payment plans, and resolving billing disputes. Common reasons for calling include making payments for outstanding bills, negotiating payment plans for overdue accounts, and addressing incorrect charges. Customers typically experience long wait times, especially during peak hours or billing cycles. It's advisable to call early in the morning or mid-week for shorter wait times. Having your account number and recent bill details ready can expedite the process. Automated menus may require you to state your reason for calling, so saying 'revenue collection' or 'make a payment' can help route your call faster.
Updated 15 Dec 2025
Expected outcomes
- Make a payment
- Set up payment plans
- Resolve billing disputes
- Negotiate payment arrangements
- Address incorrect charges
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Payment details
- Personal identification
- Recent bill details
- Details of dispute
- Payment method details
Known issues
Customers frequently report long wait times when contacting the revenue collection department, particularly during peak hours or billing cycles. To minimize wait times, try calling early in the morning or mid-week. Another common issue is difficulty reaching the correct department. To avoid misrouting, clearly state 'Revenue Collection' and your account number at the beginning of the call. This can help ensure you are directed to the appropriate representative without unnecessary transfers.
