EE Limited
EE Limited's Customer Support is available 24/7 to assist with various issues, including reporting lost or stolen devices, resolving account issues, providing technical support, handling billing inquiries, and managing plan changes. The service is designed to ensure quick and efficient assistance, especially if you call from an EE mobile. Hold times can vary, but are typically shorter on Tuesday mornings. For lost or stolen devices, callers should be prepared with account verification details and device information. Using specific phrases like 'lost or stolen' can help navigate the automated menu more effectively.
Updated 15 Dec 2025
Expected outcomes
- Report lost or stolen device
- Resolve account issues
- Request technical support
- Inquire about billing
- Change mobile plan
- File a complaint
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account verification details
- Personal identification
- Device or SIM details
- Make and model
- IMEI number
- Billing information
Known issues
Customers occasionally experience long wait times, especially during peak hours or following major outages. To avoid this, try calling during off-peak times like Tuesday mornings. Additionally, navigating the automated phone menu can be challenging. It's recommended to use direct phrases such as 'lost or stolen' or 'speak to an agent' to expedite your call. For faster service, consider using online support options available on EE's website, which can often resolve issues without the need for a phone call.
