Hertfordshire Fire and Rescue Service
The Hertfordshire Fire and Rescue Service's Fire Safety department offers specific services such as fire safety education referrals and information provision. These services are available Monday to Friday during standard business hours. Common reasons for calling include arranging assessments for children involved in fire-setting behavior and obtaining fire safety information leaflets. Referrals are assessed within 14 days, and information is available in various accessible formats. While typical wait times are not specified, it is advisable to call during mid-morning or early afternoon to avoid peak times.
Updated 14 Dec 2025
Expected outcomes
- Arrange fire safety education
- Obtain fire safety leaflets
- Refer fire-setting behavior
- Assess child fire risk
- Coordinate with Children's Services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Referral details
- Child's information
- Incident description
- Referring party contact
- Police or professional referral
- Community member referral
Known issues
While there are no specific known issues reported, it is generally advisable to have all necessary information ready before calling, such as details of the child and the incident. If you are referring a case, ensure that the referral comes from a recognized source like the police or a professional. For quicker service, consider calling during non-peak hours, typically mid-morning or early afternoon. Utilizing online resources or email for non-urgent inquiries can also help avoid potential wait times.
